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Kudos0

A question about renewing.

Hi Guys

My Norton 360 anti virus runs out in 2 days and I will be renewing. But when I went to renew through Norton it's come up as paying £65 for it! When I only paid £25 for it when I renewed it last year!!

I had another look around and found that this link here http://uk.norton.com/norton-security-antivirus is one of the best offers that I'm happy to settle with which is £39.99 for the deluxe product for 5 devices for a year.

My main question is, is that from what I can see on the link I posted is that it isn't Norton 360 anymore but is just 'Norton Security Deluxe' I'm just wondering is if I buy this online and not through the Norton application will I have to do a fresh install of Norton or will the days be added on to Norton 360 like they did when I renewed last year?

Thanks Guys.

Replies

Accepted Solution
Kudos1 Stats

Re: A question about renewing.

hi AudiA1

I believe the Deluxe version does not include back-up, if you require it.

Last year Norton Security (NS) and Norton Security with Backup (NSwB) replaced Norton Internet Security (NIS) and Norton 360 (N360) respectively. You can buy NS and NSwB through the Norton Official website or a local independent retailer either online or in-store, just ensure it is a reputable company if using this method.

NS is available for either 1 or 5 devices NSwB is available for upto 10 devices the licence allows you to download NS/NSwB on computers and the appropriate product for Apple computers, iOS and Android. I believe NS for upto 5 devices is also known as the Deluxe version. 

Once purchased you will need to download the relevant version which will then deal with the uninstall of your current N360. Any period remaining on your current subscription is not automatically added to the new, you may wish to install the new product on the day before you existing subscription expires to avoid loosing too many days. 

Michael

Kudos0

Re: A question about renewing.

Hi michaelsalis

Thanks for the help. I'm going to buy and install the deluxe version today!

Best Regards

Kudos0

Re: A question about renewing.

hi AudiA1

I hope all goes well with your new purchase, please do not hesitate to visit us if you would like any assistance.

Michael

Kudos0

Re: A question about renewing.

Hi michaelsalis

And sorry to bother you!

But I plan on installing the deluxe version on three different computers. How do I go about doing this?

Thank you for your help!

Kudos0

Re: A question about renewing.

hi AudiA1

If I were you install and activate Norton Security on your main device.

Once this is done sign into your Norton Account which you can do from the link below:

Norton Account

Near the top of the page there are several headings including Devices and Services.

I usually delete any device listed there with the old product showing as installed this should be automatic but often does not work properly.

Then click on Services where you will see the various Norton products listed near the top of the screen, where you will see your new product with any previously installed. Ensure your new Norton Security is showing at the far left of the screen when it will then list the device(s) it is already installed on, it should be just the one.

Click on the orange download button which will open a new window when you can click on "Install on another device" which will again change window then enter one or more email address(s) which can be accessed from the devices you wish to install Norton Security and follow the instructions.

Michael 

Kudos0

Re: A question about renewing.

Hi michaelsalis

I've just bought it now and I have revived an email with the product key and when I go to enter it then says that there are no products available and in a orange button below it then says buy a new subscription?

Am I doing something wrong I just followed the instructions via confirmation email after buying the product. 

Cheers

Best Regards

Kudos0

Re: A question about renewing.

hi AudiA1

I have not bought Norton like that for a long time so I cannot help with your particular query however, below is a link to a Norton Security download which you can then activate by using the key provided and linking it to your Norton Account by signing in when prompted:

Norton Security v22.5.2.15

Please let me know if you have any problems.

Michael

Kudos1 Stats

Re: A question about renewing.

Hi michaelsalis

I quickly went on the live chat and spoke to one of the guys there and he was very helpful in getting a refund sorted out for me!

What he did was add the 365 days from the Norton deluxe product because the key didn't work and then add it straight too Norton 360!!!!

So everything has been sorted out.

Thank you for your help!

Best Regards

Kudos0

Re: A question about renewing.

hi AudiA1

I'm pleased you have been sorted out.

Michael

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