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Kudos0

Question - renewing NIS subscription with Norton Security purchase

OK, I currently have a subscription for Norton Internet Security for 3 devices, it expires October 2nd.

I just purchased Norton Security for 5 devices at Newegg, I could make use of the additional devices on my subscription.

So, is a renewal of NIS with NS considered a different product - do I lose the days remaining on my current subscription on the day I enter the new key code?

Can I just use the new key code to renew, will it even be accepted as being for the same product?

It really is confusing to have the product renamed, and I was not happy that I didn't get a new version of NIS for 9 months after renewing last October, the new version just showed up a few weeks ago for me, but is still labeled Norton Internet Security.

Thanks, Ron

Replies

Kudos0

Re: Question - renewing NIS subscription with Norton Security purchase

hi Ron

If you install Norton Security then chat with Norton Support they will transfer the remaining days from NIS to your new subscription. I had 170 days transferred recently.

How you proceed in installing NS is really a matter of personal choice. It is possible to install NS with NIS installed as the install will sort out your existing NIS. When NS is installed it will offer you to enter your new key.

I know I'm frowned upon by some but I have always uninstalled any existing Product, run the Norton Removal Tool then downloaded the new Product. In my opinion it is the best way to proceed particularly at the moment where they have been many users reporting difficulties.

You may wish to wait for other users to give their opinion before going ahead.

Michael

Kudos0

Re: Question - renewing NIS subscription with Norton Security purchase

Hello ron

I would add to Michael's instructions to back up your Identity Safe just in case you might need it.. Please back it up using both the dat and CSV formats and put them in a safe place like in a pen drive.

Here is the free chat service link which you will need to get the remaining days left over added to your new subscription.

.Please contact the free chat program by using this link.

http://www.norton.com/chat

Please remember to run live update until you have no more updates restarting when asked to. After all done with updates, please restart one final time..

The current version for Norton Security is 22.5.2.15.

Please come back and let us know how you made out.

Thanks

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit 1903 Norton Core Security Plus 22.19.8.65 Core Firmware 288 Chrome latest version.
Kudos0

Re: Question - renewing NIS subscription with Norton Security purchase

Thanks for the responses so far, very reassuring. For now I don't need to use the other 2 devices just yet, so I thought I would wait to use the new key until I either need to do an install, or time runs out - it is about 56 days now. If I wait long enough, I am not going to quibble about 1 or 2 weeks lost if it should happen.

Kudos0

Re: Question - renewing NIS subscription with Norton Security purchase

Hello Ron

If you want to wait, then please do it a few days before the end of your subscription just in case there is a problem.

Please remember though a free chat with customer support online will give you the remaining days added onto your new Norton Security subscription.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit 1903 Norton Core Security Plus 22.19.8.65 Core Firmware 288 Chrome latest version.

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