• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

questions on Norton mobile setup items

Was setting up Norton Mobile on another android and had a couple confusing prompts that I don't quite understand exactly what Norton is implying?

(1) (I'm pretty sure it was on System Advisor setup) it said that turning this ON would stop my device's ScreenLock from encrypting data (?)  What exactly does that mean and why would I want to do that?

(2) I chose Yes to the above and after setup I look in the System Advisor list and it has LOCK Screen listed as SET. So what happened with all this, is it saying my password is still in effect for the Lock screen but encryption is OFF ?

(3) On Norton Call blocking it asks for access to contacts. I don't really need my contacts backed up, but what I'm concerned about more is how Norton determines if a call is a robo call or spam? I.e does it ask me before it blocks it?

(4) Also can't remember which Norton setup item but it said it needed to run over top of other apps and if I enabled it some apps might not function properly. What do most folks set on this?

Replies

Accepted Solution
Kudos0

Re: questions on Norton mobile setup items

R_W_B:

Was setting up Norton Mobile on another android and had a couple confusing prompts that I don't quite understand exactly what Norton is implying?

(1) (I'm pretty sure it was on System Advisor setup) it said that turning this ON would stop my device's ScreenLock from encrypting data (?)  What exactly does that mean and why would I want to do that?

Do you have your phone encrypted? I have never encrypted my phone, so I cannot comment on that. It could be that with Norton Anti Theft active, it may override the device's encryption???

(2) I chose Yes to the above and after setup I look in the System Advisor list and it has LOCK Screen listed as SET. So what happened with all this, is it saying my password is still in effect for the Lock screen but encryption is OFF ?

Your message above said it would stop the device from encrypting your data. It did not say it would not have the screen lock.

(3) On Norton Call blocking it asks for access to contacts. I don't really need my contacts backed up, but what I'm concerned about more is how Norton determines if a call is a robo call or spam? I.e does it ask me before it blocks it?

Norton Call Blocking only blocks numbers you ad to the call block list. It is not a spam filter. Also, one thing to note is that due to policy changes by Google, the call blocking feature is not currently available on Android 9 and above. Norton is working with Google to sort this out.

(4) Also can't remember which Norton setup item but it said it needed to run over top of other apps and if I enabled it some apps might not function properly. What do most folks set on this?

If you want the maximum protection from Norton, you need to allow what ever setting is asking this. If you can remember exactly what setting prompted this warning, I can try to give more/better advice.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: questions on Norton mobile setup items

(I should have posted this in the Norton Mobile Security, maybe someone can move it there if need be)

Peterweb wrote:
Do you have your phone encrypted? I have never encrypted my phone, so I cannot comment on that. It could be that with Norton Anti Theft active, it may override the device's encryption???

Thanks for the replies Peter:
I honestly don't know if the phone was (or is now) encrypted, just wondered if a prudent thing to deny encryption to activate a facet of Norton. I realize phone screens are small but would help if it gave a bit more clue as to what is being implied (and why) when you start talking about disabling encryption and in other cases some apps may not run correctly.

Peterweb wrote:
If you want the maximum protection from Norton, you need to allow what ever setting is asking this. If you can remember exactly what setting prompted this warning, I can try to give more/better advice.
 

I'd have to re-install to go through the setup again but I'm pretty sure it was in the App Advisor section. When I look in this now it lists 3 items.

1st in the list is App Advisor:
Just a search for Apps thing, I surmise if looking for an app to download (from anywhere) ?

2nd is App Advisor for Google Play:
This appears to offer scans for apps I choose at Google Play. Doesn't Google supply a default app advisor, I surmise Norton's runs along with it?

3rd is the Anti-Malware: self evident.
-----------
In any case I have Norton installed now on 3 androids but a bit different install on each. Norton seems to really want the use of the finger print scan. On one phone Norton System Advisor says only 80% (instead of 100%) since we don't use the finger print scan. On the other phone Norton install said: "unable to scan for finger print, try again later". But it lists it's System Advisor as 100% with no risks found.

We don't use FP scans mainly because I've read about it not functioning sometimes especially as the phone ages. And when that happens you can't get in your phone without a reset. Besides any serious thief can find online how to copy the numerous owner finger prints all over the phone. We use a password instead which many phones will plainly say that a finger print scan may not be as effective as a password. But even with a password Norton still says 80% on System Advisor.

But I have Norton running on the phones now (as I have on all my laptops for over 10yrs). So I'm better off than not, but just getting used to the phone way of communicating what's going on. I've learned Microsoft speak over the yrs, but new at Google Android OS speak as it morphs in real time the same scenario that MS did when all the IBM clone PC companies took off.

Kudos0

Re: questions on Norton mobile setup items

The message about encryption, may have been saying that if you have encryption enabled, Norton would end up disabling it. If you are not using encryption, there is no effects from Norton.

1st in the list is App Advisor:
Just a search for Apps thing, I surmise if looking for an app to download (from anywhere) ?

Not from anywhere. Only from the Google Play Store app.

On the other phone Norton install said: "unable to scan for finger print, try again later". But it lists it's System Advisor as 100% with no risks found.

This usually indicates that there is no fingerprint reader on that device. Thus there is no reduction in your security score.

We don't use FP scans mainly because I've read about it not functioning sometimes especially as the phone ages. And when that happens you can't get in your phone without a reset.

Not sure about Android devices. But my iPhone looks for my fingerprint first, and if it fails to read the finger after 3 or 4 tries it asks for the PIN. Also, it asks for the PIN for the first login after the device has been restarted, before it will allow the fingerprint to be used.


Besides any serious thief can find online how to copy the numerous owner finger prints all over the phone.

Most of the security features and apps we use are to keep others from casually accessing our devices. Serious thieves are probably going to get to your device if they want to. It is like putting an alarm on your car. The serious thieves only laugh at those, but the 'casual' thieves will run when the alarm goes off.

We use a password instead which many phones will plainly say that a finger print scan may not be as effective as a password. But even with a password Norton still says 80% on System Advisor.

And that is the reality you are willing to live with. As long as you know that 80% is the norm for your device, you only need to watch that that number does not change.
 

Things happen. Export/Backup your Norton Password Manager data.

This thread is closed from further comment. Please visit the forum to start a new thread.