• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

Questions Regarding SP1 for Ghost 15

I see that SP1 is out now for Ghost 15 but I have a few questions:

1) Is there a list anywhere of issues addressed? Symantec seems to have a habit of not publishing a list of things changed in their Service Packs for Ghost or least no one has ever been able to tell me where to find such a list. It's just a little frustrating becase I like to know if certain issues have or have not yet been fixed so that I know I can use those features with confidence or otherwise avoid them.

2) I'm hoping that the issue with "Copy my HD" has been fixed, but what about the the Boot CD? Installing the SP may address issues for an installed copy of Ghost but what about for the boot CD? If I burn a new custom boot CD after having installed the SP will that place any of the updates onto that CD or is there a new ISO available somewhere to download that includes the SP1 updates?

Thanks in advance to anyone who may be able to answer these questions.

- Hannes

Replies

Kudos0

Re: Questions Regarding SP1 for Ghost 15

I see that SP1 is out now for Ghost 15 but I have a few questions:

1) Is there a list anywhere of issues addressed? Symantec seems to have a habit of not publishing a list of things changed in their Service Packs for Ghost or least no one has ever been able to tell me where to find such a list. It's just a little frustrating becase I like to know if certain issues have or have not yet been fixed so that I know I can use those features with confidence or otherwise avoid them.

2) I'm hoping that the issue with "Copy my HD" has been fixed, but what about the the Boot CD? Installing the SP may address issues for an installed copy of Ghost but what about for the boot CD? If I burn a new custom boot CD after having installed the SP will that place any of the updates onto that CD or is there a new ISO available somewhere to download that includes the SP1 updates?

Thanks in advance to anyone who may be able to answer these questions.

- Hannes

Kudos0

Re: Questions Regarding SP1 for Ghost 15

Where do you see that an update is availible for Ghost 15?

Dave

Kudos0

Re: Questions Regarding SP1 for Ghost 15

Hi Folks,

Live Update is finding an update, taking Ghost to version 15.0.1.36526.

Most likely just routine updates. I'm doing some checking.

Thanks

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: Questions Regarding SP1 for Ghost 15

OK, guess you need Ghost installed. :)

I had to remove it for a while for other reasons.

I'll let the Guru go first.

Go for the ol disk copy Allen and don't forget Brian's bing disk

Kudos0

Re: Questions Regarding SP1 for Ghost 15

Even though the update is around 15Mb it is still just a set of routine updates to Ghost 15.

We look forward to the time when the Power of Love will replace the Love of Power. Then will our world know the blessings of peace. ~William Ewart Gladstone
Kudos1 Stats

Re: Questions Regarding SP1 for Ghost 15

Well, good news. This Live Update has fixed the Copy Drive issue. Both HDs boot after a partition clone.

The new HD boots straight into Win7. The old HD has a boot menu (both boot choices work)...

Windows 7

Windows Vista/Windows Server 2008/Windows7

Boot from the first entry and the second entry can be removed in msconfig. The boot menu will no longer be present.

Thanks to Erik for applying the pressure.

Kudos0

Re: Questions Regarding SP1 for Ghost 15

I wonder if us Current owners can get an updated .ISO of this for use when doing a Cold Image?

Kudos0

Re: Questions Regarding SP1 for Ghost 15

Gary,

I don't know what the update contains. Apart from a a fix for Copy Drive. You can't do Copy Drive from the boot CD. Only from Windows.

Kudos0

Re: Questions Regarding SP1 for Ghost 15

Excellent. Thank you all. I'm especially glad to hear about the Copy My Drive fix. I can only assume that if if anything affecting the Boot Disk had been altered that there would have been some sort of instructions for either updating it or downloading a new one.

It still would be nice to have a readme or someplace online that has a list of changes in a SP.

Again, thanks for your help.

- Hannes

Kudos0

Re: Questions Regarding SP1 for Ghost 15


gforeman wrote:

I wonder if us Current owners can get an updated .ISO of this for use when doing a Cold Image?


Good question so after the update and you remake the boot disk , is the boot disk updated to the latest version as well or do we have to download a new one ?

Kudos0

Re: Questions Regarding SP1 for Ghost 15

After hours and hours of work trying to clone my HDD (Win 7 x64), I'm just exhausted & pissed to see all those threads about the same topic... I'm probably too rational but could it be just POSSIBLE to give us a step-by-step procedure, with real snapshot, from beginning till end, on how to clone successfully a HDD with Win 7 100% of time?

I spent thousands $ on my computer, just bought Norton Ghost 15 + an extra HDD to protect my investment (like I used to do back in the old days with previous version of Windows & Ghost and it worked well BTW) and just can't get any resolution...

If it's because I'm too idiot, please feel free to let me know: I'll be more than happy to ask refund of my Norton purchase. After more than 12 hours of work, it's definitely not worth the 70$ spent to a software that can't do what It used to do so well before.

Kudos0

Re: Questions Regarding SP1 for Ghost 15


on how to clone successfully a HDD with Win 7 100% of time?

MHSRX,

This has only been possible in the last 24 hours since the uodate was released. I guess your attempts were prior to the update?

How did you prepare the target HD prior to using Copy Drive? That is the major source of error.

Kudos0

Re: Questions Regarding SP1 for Ghost 15


routerguy99 wrote:

 is the boot disk updated to the latest version as well or do we have to download a new one ?


We don't know yet if the update has made any changes that affect the boot disk. Copy Drive has nothing to do with the boot disc. Have you found aspects of the boot disk that need changing?

Kudos0

Re: Questions Regarding SP1 for Ghost 15

Here is exactly what I have done:

1) Connect target to motherboard and make sure it's detected by Windows 7; format it.

2) Start Ghost 15 - Download new SP1 (Found by reading posts on forum!)

3) Use "Copy Drive"

4) Select source (C: - 500GB, only 40GB used, std HDD)

5) Select target (D: - New 300GB drive, empty, superfast Velociraptor HDD)

6) Check following options: Boot OS + Copy MBR

7) Start

8) When done, power off PC

9) Remove HDD source and connect target at the exact same position (same SATA connector)

10) Restart - BOOTMGR is missing....

I retried several time these exact same steps by copying both partitions separatly (System reserved + C:) and checking & unchecking options - Same old same old.

I even tried to fix problem by using Windows 7 disk repair, it worked 50% - was able to log in but then blue screen!

I tried to boot from Norton Ghost CD. but "copy drive" is not available (unless I diid not see it?).

In the old days, I used to boot with a DOS floppy, then stating ghost on the floppy, and do copy disk-to-disk; after 15 minutes, everything was done, almost too simple.

Dunno how to check if MBR or any critical data are corrupted or not.

What is wrong with my steps above?

Kudos0

Re: Questions Regarding SP1 for Ghost 15

You can't give the new drive a drive letter, the copy needs to be done into unallocated space.

Delete the partition on the raptor and try it again.

Kudos0

Re: Questions Regarding SP1 for Ghost 15

MHSRX,

Thanks for the details. You have made two fatal mistakes. Fatal as regards preventing Win7 to fully boot.

10) Restart - BOOTMGR is missing....

That means you didn't use "Set drive active (for booting OS)" when you restored the SRP. The SRP is the Active partition, not Win7.

I even tried to fix problem by using Windows 7 disk repair, it worked 50% - was able to log in but then blue screen!

That means you copied into a partition with a drive letter. Win7 has taken the drive letter of that partition rather than the C: drive letter.

I can fix these errors in 30 seconds by using BING but for a first timer you will have less trouble if you delete the SRP and Win7 partitions and reclone into unallocated space.

The Ghost options for SRP are

Primary partition

Set Drive Active

Restore Original Disk Signature

Restore MBR

Resize drive after recover (unallocated space only)  ONLY if you want this option

The Ghost options for Win7 are

Primary Partition

Success this time?

Kudos0

Re: Questions Regarding SP1 for Ghost 15

Edit....

I just noticed I gave you the Ghost options for a Restore, not for a Copy. I must have been half asleep.

The Ghost options for SRP are

Set Drive Active (for booting OS)

Copy MBR

Destination partition type: Primary

Drive letter of None

The Ghost options for Win7 are

Destination partition type: Primary

Resize drive to fill unallocated space (ONLY if you want to)

Drive letter of None

Don't Disable SmartSector copying for either

That looks better.

Kudos0

Re: Questions Regarding SP1 for Ghost 15

Hi Brian,

Thx for the info. I haven't succeed yet and I just gave up for today. It's Easter friday and need a brake (*pssshittt* open a beer).

I'll retry later this week but if I really understand well, we must "copy drive" 2 times: one for the SRP, one for W7, and both require different options. Right? This makes sens to me (now!). In the several trials I made, I remember doing that step twice (Copy SRP and then copy W7) but each time I checked the "Copy MBR" option, which probably causes havoc.

Last Q: Where you lose me is for the drive letter... I don't think I can't go around it since it's detected by the OS. The option is grayed out in Norton, and default is "primary" with a drive letter specified.

My point is: I use to ghost my HDD every semester. This means that for any subsequent ghost, when I'll boot up W7 (with 2 HDD connected), W7 will setup already the drive letters and I can suspect here thet everything will be FUBAR!

There is something I don't get by doing a "live" ghost (Cloning HDD while OS is running) and that will probably even worst if W7 detects 2 HDD with 2 boot partitions.... OMG!

This is why I specified my old way of doing it - booting with a DOS floppy and cloning main HDD (running XP) on another one. This procedure makes sense to me since drive letters were allocated by BIOS only, and ghost was sooooooo easy! 1 option to select (disk-to-disk copy) and job was done.

Enough questions for today, need to free up my mind. If you see UFO this week-end, this might be my HDD and my Norton CD that I'll throw out of the window! *LOL*

Happy Easter

Kudos0

Re: Questions Regarding SP1 for Ghost 15

MHSRX,

Yes, you have to copy each partition separately.

It wouldn't matter if you copied the MBR twice but it is not necessary.

You are correct that Primary partition is greyed out but there is a drop down arrow next to Drive letter. Choose <none>.

You won't need to send your HD into orbit.

After Copy Drive has completed, shutdown and remove the old HD from the computer before the first boot from the new HD. If you let the new OS see the old OS on its first boot, that will create a very interesting situation. With a quite involved fix.

Kudos0

Re: Questions Regarding SP1 for Ghost 15

MHSRX,

Could you confirm you have done the Live Update. That is essential.

Kudos0

Re: Questions Regarding SP1 for Ghost 15

I really don't think this thread is solved.  Many of us purchased Ghost 15 for the cold imaging features which Symantec fully advertised right on the front of the box. When they issue a service pack however, for us that have purchased the full retail version, have elected not install the product, and are using cold imaging , they leave us in the cold.  You would think they would have the capabilitiy to provide us with a new iso file that duplicates the the original retail iso but is updated.  Im sure that must have one since at some point the product being sold in a retail box should also be already updated.  I'd be willing to provide the retail key to customer support to prove purchase and provide an email address for file transfer.

Yes,I realize from the threads, the majority of the fixes are associated with Copy Drive, but I'm sure that can't be all.  But even if it is, why can't we obtain a new iso? Look at the threads, many of us have had error messages coming up on restoration of images which shouldn't be happening. 

Thanks,

Ken

Kudos2 Stats

Re: Questions Regarding SP1 for Ghost 15

Hi Ken,

Please allow me to explain in a bit more detail about the Ghost updates vs the SRD (recovery CD). I've been using every version of Ghost since v9 and in all that time, not once do I recall there ever being an update which contained any fixes affecting the SRD.

When you buy Ghost in a store the CD you use for installation doubles as the SRD. However when you purchase Ghost online the ISO contains only the recovery environment, not the entire installation package. Therefore if there are no fixes affecting the SRD, then a new SRD does not need to be created.

There has been one problem that I recall being reported which would affect the Ghost 15 SRD. As of this moment I do not know if a fix for this is even in the latest update. If this fix is there then a new SRD CD would be needed. This is truly the first time I can ever recall that a "bug" affected the SRD in all the Ghost versions I have used. A note here: as I recall this problem was analyzed and found to be in the WINPE made by Microsoft so a fix for this, though provided by Symantec would actually be a fix done by MS.

Even if a new SRD is needed, one only needs to create a new Custom CD from the Ghost interface to get that "fix" included. Though I understand where you are coming from that if you want to NOT install Ghost and use only the recovery CD then it would be useful to have a new ISO you could download. But here's a potential problem with that approach: if you have hardware which requires that you create a Custom SRD, then having a new ISO you could download would not solve your problem since you would still need to create that Custom SRD from Ghost.

My suggestion is that you install Ghost, create the Custom SRD and then uninstall Ghost again if desired.

The first step is to verify if any fixes even affect the SRD. If not, then creating a new SRD would accomplish nothing.

Hope this helps.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.6.0.32* Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.6.0.32
Kudos0

Re: Questions Regarding SP1 for Ghost 15

I too have been using Ghost for more years than I can remember.


My thought is this.  If Symantec writes a program to do Cold images, then it should work before it is released, or offered as an upgrade.  PERIOD!

To write this program, then blame Microsoft for the issues means they did not do their homework.  I am not saying it's not a problem with Microsoft, but don't offer up the program until you work it out.

I am extremely unhappy with Ghost 15, but I own 10 copies now and have no way to get a refund.  I cannot do a Cold image and restore without errors.  Yes, after mucking with it for sometimes hours on end sometimes I get the restore to work, but I certainly don't get that warm fuzzy feeling that it will not have issues in the future since I had to cancel it at the end to get away from the error.

Not once have I been able to just do a good restore, without having to do it pieces at a time, the Recovery partition, then I have to reboot and do the OS, then reboot and do the utility, etc. etc.  Since I can cold image all three partitions, I should be able to select all of them and just put it back.  I feel it would be quicker to reload the system with the original CD's sometimes.

Come on Symantec, we have put our trust in you.  If it's a Microsoft issue, you and Microsoft work it out.  Don't just toss the blame on Microsoft and think your customers will be happy with it.  I'm not happy with this, not sure about others.

I have a lot of other customers I have on Ghost 14 that want to upgrade to Windows 7 and Ghost 15.  I told them no way until this is resolved.  And maybe it's hot a huge loss for you (maybe 50 copies), but it's money you will never see.

Why is this marked as SOLVED?  I don't think so.

Now I'm getting down off my soapbox.

Kudos0

Re: Questions Regarding SP1 for Ghost 15


gforeman wrote:

[ ... ]

Why is this marked as SOLVED?  I don't think so.

[ ... ]


Amongst users only the person who starts a thread by stating a problem can set the Solved flag (and only they can unset it if they are mistaken or their situation changes.

The thread was started by hanness with his questions and so he must have set the flag as having gotten the answers to them.

 

He said he regarded this message as the solution when he posted later in this one .

 

But you are quite right that his second question about the Boot DIsk was not directly answered at the time -- he took it by implication -- and from what I read later that question is still unresolved.

 

Let's see how the moderators react since they can unset a flag I would imagine but it may not happen immediately. 

Although going through the whole thread again I wonder if the better solution might be to split the thread so that clarifying the question of multiple operations is dealt with apart from the original query?

Hugh
Kudos0

Re: Questions Regarding SP1 for Ghost 15

Although going through the whole thread again I wonder if the better solution might be to split the thread so that clarifying the question of multiple operations is dealt with apart from the original query?

I agree and I started a new thread.

Gary

Kudos0

Re: Questions Regarding SP1 for Ghost 15

See you there ....

Hugh

This thread is closed from further comment. Please visit the forum to start a new thread.