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For Quicken(qw.exe) is getting blocked by Norton We are from Quicken Inc. We did a monthly release for Quicken R34 (27.1.34.19). Few customers reported that qw.exe is being blocked by Norton AV. Could you please help us to resolve it on priority?

Posted: 01-Jul-2021 | 11:37PM · 4 Replies · 

Issue: For Quicken(qw.exe) is getting blocked by Norton
We are from Quicken Inc. We did a monthly release for Quicken R34 (27.1.34.19). Few customers reported that qw.exe is being blocked by Norton AV. Could you please help us to resolve it on priority?

I am attaching the screenshots of what customers are facing it

Please let me know whom to contact for this?

File Attachment: 
Image icon NortorLifeLock.png
Labels: Norton 360
Accepted Solution
Kudos0

Re: For Quicken(qw.exe) is getting blocked by Norton We are from Quicken Inc. We did a monthly release for Quicken R34 (27.1.34.19). Few customers reported that qw.exe is being blocked by Norton AV. Could you please help us to resolve it on priority?

Posted: 20-Jul-2021 | 5:00AM · Permalink

Hi,

This issue should be fixed now. Please run LiveUpdate. However, if the issue still exists, please let us know. Thank you. 

-Gayathri 

View Accepted Solution in Context

Replies

Kudos0

Re: For Quicken(qw.exe) is getting blocked by Norton We are from Quicken Inc. We did a monthly release for Quicken R34 (27.1.34.19). Few customers reported that qw.exe is being blocked by Norton AV. Could you please help us to resolve it on priority?

Posted: 02-Jul-2021 | 7:01AM · Permalink

I am the one who posted this issue on the Norton Community Site. And yes, this started right after the July update. 

Is there something else I can provide you?

Greg

Kudos0

Re: For Quicken(qw.exe) is getting blocked by Norton We are from Quicken Inc. We did a monthly release for Quicken R34 (27.1.34.19). Few customers reported that qw.exe is being blocked by Norton AV. Could you please help us to resolve it on priority?

Posted: 02-Jul-2021 | 7:16PM · Permalink

@bjm_   Can you help with getting this issue resolved?

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Re: For Quicken(qw.exe) is getting blocked by Norton We are from Quicken Inc. We did a monthly release for Quicken R34 (27.1.34.19). Few customers reported that qw.exe is being blocked by Norton AV. Could you please help us to resolve it on priority?

Posted: 02-Jul-2021 | 7:32PM · Edited: 02-Jul-2021 | 7:52PM · Permalink

peterweb:

@bjm_   Can you help with getting this issue resolved?

Sorry, I'm not Quicken nor OneDrive user.   Maybe, Quicken user can submit.   Were my machine.  I'd "Exclude Process" & review "File Insight" report.   

Report a suspected incorrect detection to NortonLifeLock
https://support.norton.com/sp/en/us/home/current/solutions/v126152382

Submit a file to NortonLifeLock
https://support.norton.com/sp/en/us/home/current/solutions/kb20090602171902EN

Respond to incorrect Norton alerts that a file is infected or a program or website is suspicious
https://support.norton.com/sp/en/us/home/current/solutions/kb20100222230832EN

Data Protector protects your PC from malicious processes that intend to destabilize your PC, corrupt and/or steal your data, and propagate the malicious nature to other good processes. It uses Norton reputation technology to identify a process as safe, malicious, or unknown. Depending on your situation, you can add more folders and/or extensions and can also exclude processes for scanning and protection.

https://support.norton.com/sp/en/us/home/current/solutions/v130571264 - 01/06/2021

Accepted Solution
Kudos0

Re: For Quicken(qw.exe) is getting blocked by Norton We are from Quicken Inc. We did a monthly release for Quicken R34 (27.1.34.19). Few customers reported that qw.exe is being blocked by Norton AV. Could you please help us to resolve it on priority?

Posted: 20-Jul-2021 | 5:00AM · Permalink

Hi,

This issue should be fixed now. Please run LiveUpdate. However, if the issue still exists, please let us know. Thank you. 

-Gayathri 

Gayathri R | Norton Forums Global Community Administrator | NortonLifeLock

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