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Kudos0

R6025 Runtime error

Hi. Just loaded online family an getting this error message.

Microsoft Visual C++ Runtime Library

Runtime Error!

Program: C:\Program Files\Norton Online\Engine\2.2.0.20\ccSvcHst.exe

R6025.

-pure virtual function call



Thanks.

Tim

XP Pro SP3

Replies

Kudos0

Re: R6025 Runtime error

Hi. Just loaded online family an getting this error message.

Microsoft Visual C++ Runtime Library

Runtime Error!

Program: C:\Program Files\Norton Online\Engine\2.2.0.20\ccSvcHst.exe

R6025.

-pure virtual function call



Thanks.

Tim

XP Pro SP3

Kudos0

Re: R6025 Runtime error

Hi Theng,

Can you please go to https://onlinefamily.norton.com/familysafety/downl​oad.fs and download the latest Norton Safety Minder? 

Thanks,

Katie

Thanks Katie
Kudos0

Re: R6025 Runtime error

Thanks.

Ok, I uninstalled and reinstalled from your link.  Comparing the "about"s, it's the same version I had.

Already getting the same error message.

Tim

Kudos0

Re: R6025 Runtime error

THeng,

The latest Norton Safety Minder is 2.2.0.28.  You can find the version number by clicking the Norton Safety Minder icon in the system tray and selecting About Norton Safety Minder.

What is the version of Norton Safety Minder on your PC?  When do you receive the error message, right after restarting the PC?

Thanks,

Katie

Thanks Katie
Kudos0

Re: R6025 Runtime error

Yes, that is the version I have.

Errors started popping up within about 15 minutes or so.

Tim

Kudos0

Re: R6025 Runtime error

THeng,

I've sent you a private message.  You can access the message by clicking in the upper right hand corner of any community page.

Thanks,

Katie

Thanks Katie
Kudos0

Re: R6025 Runtime error

Hi, as suggested, after installing and reinstalling it does not solve the problem. I read under Microsoft's support site (http://support.microsoft.com/kb/240437) that this r6025 error might be caused due to bad/defective registration of an application, so it requires me to reregister that 'problematic' application...may that be the problem? if so, how do I reregister the Norton Safety Minder?

Kudos0

Re: R6025 Runtime error

Hi mori81,

I've sent you a private message.  You can access the message by clicking in the upper right hand corner of any community page.

Thanks,

Katie

Thanks Katie
Kudos0

Re: R6025 Runtime error

I'm having this same problem on my computer.  I'm running Windows XP SP3.  Can you help me?

Kudos0

Re: R6025 Runtime error

Hi atlmoons,

I've sent you a private message.  You can access the message by clicking in the upper right hand corner of any community page.

Thanks,

Katie

Thanks Katie
Kudos0

Re: R6025 Runtime error

that Microsoft support article has instructions for re-registering the Microsoft redistributables. I would like to suggest attempting the steps listed in that article

Andrew D. Software Quality Assurance Engineer Symantec Corp.
Kudos0

Re: R6025 Runtime error

Hi,

Just downloaded the lastest Norton Internet Security 2012 with latest Safety Minder (Safety Minder said to restart, and I did. Can't tell you the version because it just went out again).. Ran Liveupdate until there were no more updates. Windows XP SP3 32 bit / IE8

Keep getting these errors:

Runtime Error!

Program: C:\Program Files\Norton Online\Engine\2.2.0.26\ccSvcHst.exe

R6025
- pure virtual function call

followed a little later by

Symantec Service Framework has encountered a problem and needs to close.

I saw a thread http://community.norton.com/t5/Norton-Online-Family/R6025-Runtime-error/td-p/515848 where you are sending PM's to posters.

If there is a fix, why hasn't it been posted publicly???? Why are you sending PM's????

I am getting this error on 2 PC's. Please post or send a fix.

Thank you.

Kudos0

Re: R6025 Runtime error


dbdan22 wrote:

Hi,

Just downloaded the lastest Norton Internet Security 2012 with latest Safety Minder (Safety Minder said to restart, and I did. Can't tell you the version because it just went out again).. Ran Liveupdate until there were no more updates. Windows XP SP3 32 bit / IE8

Keep getting these errors:

Runtime Error!

Program: C:\Program Files\Norton Online\Engine\2.2.0.26\ccSvcHst.exe

R6025
- pure virtual function call

followed a little later by

Symantec Service Framework has encountered a problem and needs to close.

I saw a thread http://community.norton.com/t5/Norton-Online-Family/R6025-Runtime-error/td-p/515848 where you are sending PM's to posters.

If there is a fix, why hasn't it been posted publicly???? Why are you sending PM's????

I am getting this error on 2 PC's. Please post or send a fix.

Thank you.


Hi,

I believe that the PMs were to instruct the users on what logs were needed, how to obtain them and where to send them. The 'fix' will be incorporated into an update, if it hasn't already. You might try using the NOrton Remove and Reinstall Tool found here: http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20110217171332EN to put a fresh copy of the product on your system. That might solve your problem. Let us know how it works out.

Dick Win 10x64 current current NSBU
Kudos0

Re: R6025 Runtime error

Hi dbdan22,

Please try these steps described in the post below to see if they help.

http://community.norton.com/t5/Norton-Online-Family/Norton-Safety-Minder-is-not-getting-installed/m-p/624989#M8965

Thanks,

Katie

Thanks Katie

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