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Kudos1 Stats

Rackspace CDN domain blocked

A large group of our users cannot access our content because they use Norton Safe Web. Norton Safe Web has blocked rackcdn.com which is the CDN domain of Rackspace. I have notified Rackspace but they are reluctant to fix this issue.

Is there any chance you could unblock the rackcdn.com domain? The reported threats are located on a subdomain. Each user has a random generated subdomain on rackcdn.com and this one subdomain can be blocked in order to keep users safe: fbdca1aa8b880016bf93-fe8db8e793d145b7a307239462d85480.r72.cf5.rackcdn.com

I am not a site owner thus I cannot follow the steps to get reevaluated. 

Replies

Kudos0

Re: Rackspace CDN domain blocked

Hello

I will bring this to the attention of the Safe Web Team. Please allow them a few days to get back to you in this thread. Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Rackspace CDN domain blocked

Comment Promoted To: 

[Admin Edit: This message has been moved to a thread of its own]

Accepted Solution
Kudos0

Re: Rackspace CDN domain blocked

Hi HenkSlaaf,

We have added this domain “rackcdn.com” for partition, so that each sub domain will have granular rating. The site is currently rated green in safeweb.norton.com.

http://safeweb.norton.com/report/show?url=rackcdn.com

Regards

Cops

Kudos0

Re: Rackspace CDN domain blocked

Super! Thank you very much.

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