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Kudos0

Randomize Keypad feature doesn't work on first load

The Randomize Keypad feature does not work the first time the app is loaded.  The keypad is ALWAYS in canonical order (like a telephone keypad).

If the valut is closed and re-opened or if I leave the app and return while it is still resident, the auto-lock feature randomizes the keypad properly.

Identity Safe Version 5.0.197 for iOS 11.3

Replies

Kudos0

Re: Randomize Keypad feature doesn't work on first load

Is this happening just after the update to the latest version? ie Did it only happen the one time after the app was updated? 

After you logged in the first time, did you have to change the setting for the random keyboard?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Randomize Keypad feature doesn't work on first load

Yes it started with the latest update to the app.

I had to re-enter all of my preferences, including the setting for random keyboard.

I have moved the switch on and off many times thinking the setting might not take hold the first time.  No change.

Kudos0

Re: Randomize Keypad feature doesn't work on first load

I had never set up a PIN. So I just set one up to test this. I see what you are referring to.

I'll pass this on to my Norton Contacts.

Thanks for reporting this.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Randomize Keypad feature doesn't work on first load

Hello @dw9357, thank you for reporting this issue to us. We are tracking it internally and will try to have this fixed as soon as possible.

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