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Kudos0

Randomly Deleted Things

I just downloaded Norton 360 5.0 after having 4.0 the previous year.  4.0 worked great, but after installing 5.0, it changed my desktop wallpaper, deleted several folders from my desktop and some applications like Google Chrome.  What the heck?  How do I get my stuff back?

Replies

Kudos0

Re: Randomly Deleted Things

I just downloaded Norton 360 5.0 after having 4.0 the previous year.  4.0 worked great, but after installing 5.0, it changed my desktop wallpaper, deleted several folders from my desktop and some applications like Google Chrome.  What the heck?  How do I get my stuff back?

Kudos0

Re: Randomly Deleted Things

Could you please say where you downloaded the V5 from .....  what you  are experiencing certainly does not sound normal.

Hugh
Kudos0

Re: Randomly Deleted Things

They might have been infected with a virus. You can get Google Chrome by going to google.com/chrome. Post here your other applications and we'll see how you get them back. Also check for active threats with some aggressive solution like 

MalwareBytes: http://www.malwarebytes.org/mbam.php

Hitman Pro: http://www.surfright.nl/en/hitmanpro

Comodo KillSwitch: https://forums.comodo.com/comodo-cleaning-essentials-cce-killswitch-cce/comodo-cleaning-essentials-1...

Norton power Eraser: http://security.symantec.com/nbrt/npe.asp?lcid=1033

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