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Rank Structures Per Forum
I know this has been posted about in the past but I wanted to highlight this issue again with this thread.
Currently there is only one rank structure which covers all forums and I don't think this is granular enough. When users come on to the various forums seeking help with a problem I think there needs to be a rank structure which really lets users know what area a person has the most expertise in.
Currently the rank structure is geared toward virus/malware related titles. If a user is seeking help in the NIS/AV forum this probably suffices but what does it really mean if the problem is with Norton Ghost for example?
What I am suggesting is different rank structures for each major software category as follows:
Other products forum
Others I may not be thinking of
I think the Forum feedback forum does not need its own rank structure since this is a generic forum.
Ranks can either be displayed based on which forum is being viewed or simply list each rank a person holds regardless of which forum is being viewed. I think either choice is OK.
For example my rank in NIS/AV forum could be Super Phishing Phryer but perhaps in Other products it could be Ghost Expert or some such. I'm not good with making up names here but only trying to illustrate that having a rank structure which really defines someone's area of expertise will certainly help the end user who is seeking help.