Not what you are looking for? Ask the experts!
RansomWare delivered through Norton
I purchased an new laptop recently. I have Norton Security Premium and have used Norton for 15 years without a problem. On Oct 27 I set up my new laptop and downloaded Norton. When I attempted to run my first backup, it would run for a couple of seconds then stop. I signed in to Norton support and started a chat session. and delt with [removed]. During the course of the chat, support determined that I had some old files and that Norton would have to be downloaded again and installed. They started the download. Sometime during this download, I was asked a couple of questions and then the PC was restarted. When I attempted to sign in, it would not allow me. I contacted support again and they walked me through some things to try then I was told to take the PC back to where it was purchased and return it. They said some really bad had happened and the Op system was locked up. When I pushed on this, I was told this was none of their concern and they could no longer help me. Shortly thereafter, I was contacted by Tech Geeks and they said they could repair my PC for $199.99. I told them where to go and again contacted Norton support. They walked through some things and then gave me a contact number for ASUS. ASUS walked me through how to reestablish Normal Mode. It returned me to where I was when I first started the PC and I had to do it all over again. I lost all my files. Luckily, I had back up.
Long story but I felt I should share it. The crooks got to my system while I was on with Norton support chat. I did not sign into anything odd or click on any links. Norton was compromised pure and simple. I am now shopping for another Security Program as I can no longer trust Norton. Sad when the software that should be protecting you is the source of the Ransomware.