• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos2 Stats

RE: A Concern.....or Not?

This is something that recurs every once in a while, and there may be no real answer for it.  I am noticing more posts with a request to the OP to click solution.  (I am NOT pointing fingers)  There is a need to have the solutions marked, if tastefully possible, so that the solution shows in a search.

Having said that, when I do a search, knowing that not all solutions are clicked, I read them all that pertain to the problem I am researching.  Often the answer is in an unclicked post.  So, I have to ask myself how important clicking solution is in the general scheme of things. 

If all threads were solved, it also serves little purpose as, often as not, the OP clicks his/her own post whether it was the solution or not, or later says that it didn't work after all.

Another problem is that if four helpers are all posting on a thread and asking for the solution, how does that look to the OP?  Since the kudo count and the solutions count are included in the ranking stats it does tend to encourage "fishing for compliments."

What I found slightly more tasteful (and again, I just may be old school) was for some other unrelated person to view the posts and if called for, recommend that the OP choose the post most helpful and click solution.

Any thoghts on the matter?

Under certain circumstances profanity provides relief denied even to prayer.Mark Twain

Replies

Kudos0

Re: RE: A Concern.....or Not?

This is something that recurs every once in a while, and there may be no real answer for it.  I am noticing more posts with a request to the OP to click solution.  (I am NOT pointing fingers)  There is a need to have the solutions marked, if tastefully possible, so that the solution shows in a search.

Having said that, when I do a search, knowing that not all solutions are clicked, I read them all that pertain to the problem I am researching.  Often the answer is in an unclicked post.  So, I have to ask myself how important clicking solution is in the general scheme of things. 

If all threads were solved, it also serves little purpose as, often as not, the OP clicks his/her own post whether it was the solution or not, or later says that it didn't work after all.

Another problem is that if four helpers are all posting on a thread and asking for the solution, how does that look to the OP?  Since the kudo count and the solutions count are included in the ranking stats it does tend to encourage "fishing for compliments."

What I found slightly more tasteful (and again, I just may be old school) was for some other unrelated person to view the posts and if called for, recommend that the OP choose the post most helpful and click solution.

Any thoghts on the matter?

Under certain circumstances profanity provides relief denied even to prayer.Mark Twain
Kudos0

Re: RE: A Concern.....or Not?


delphinium wrote:

This is something that recurs every once in a while, and there may be no real answer for it.  I am noticing more posts with a request to the OP to click solution.  (I am NOT pointing fingers)  There is a need to have the solutions marked, if tastefully possible, so that the solution shows in a search.

Having said that, when I do a search, knowing that not all solutions are clicked, I read them all that pertain to the problem I am researching.  Often the answer is in an unclicked post.  So, I have to ask myself how important clicking solution is in the general scheme of things. 

If all threads were solved, it also serves little purpose as, often as not, the OP clicks his/her own post whether it was the solution or not, or later says that it didn't work after all.

Another problem is that if four helpers are all posting on a thread and asking for the solution, how does that look to the OP?  Since the kudo count and the solutions count are included in the ranking stats it does tend to encourage "fishing for compliments."

What I found slightly more tasteful (and again, I just may be old school) was for some other unrelated person to view the posts and if called for, recommend that the OP choose the post most helpful and click solution.

Any thoghts on the matter?


Thoughts,

It would be very nice if there were some way to identify the solution - regardless of what the thread author clicks. It would make searches for answers much easier.

I try not to fish. I would also find it useful to know if another person - regardless of rank is currently responding to a message. It happens often enough that we seem to be stepping on each other.

I'm guilty of reading through a thread and seeing that the problem is solved and posting to request that the author select the solution message and mark the problem solved. I'm not sure how to get a better percentage of threads marked. Getting them marked is very helpful to me. In many cases I suspect that the author does not know that he/she is the only person who sees the button and can click on it. Might be something that can be added somewhere as a polite 'nag'.

Turkey time - bye for now


 

Dick Win 10x64 current current NSBU
Kudos0

Re: RE: A Concern.....or Not?

My assumption had been that there are so many posts in some forums that it was helpful to those trying to help, to know which ones no longer needed their attention.  Therefore encouraging people to mark "solved" was a good idea.  It might have also helped others to find a solution.  However as delphinium and others obviously are adept speed readers (and thinkers) and many solved posts are never marked, she has a point.

As for fishing for points..I thought the discussions in another thread had shown that no one knows what real effect solutions have on titles (and what are titles apart from an interesting insight into the mind of their creator) and something more seems to be needed in the creation of Gurus.

So I don't see it as a concern.

Mike
Kudos1 Stats

Re: RE: A Concern.....or Not?

I very seldom search for "solved posts". 

WHY??

- I find it a waste of my time as most are incorrectly marked with the solution (OP marks their -"that worked - thanks" post as the solution). 

- There are also many posts where the OP never comes back, but three other people have had problems, asked for help and were in fact solved in the thread and it never gets marked as solved.

- I often find posts marked as "solutions" that are not solutions.  I actually think it was on some of Dick's  requests for folks to "tidy up the board by marking something solved" and the OP flagged his request as the solution. 

- I also find folks who have apparently searched for solutions, referenced them and in fact the solution was not for the "exact same problem" - but folks searching for the the prestiage (??) of having a post marked as a solution are copying, posting and hoping it will solve the "other problem".

- Perhaps my favorite complaint about "solutions" is when a user posts an answer, and the exact same answer is followed up by a Guru, or Norton empoyee and the OP marks the followup as the answer, rather than the user's answer. 

Now delphinium mark my post as the solution, as I feel I need another soloution credited to me in my quest to being the biggest (no you can not use that word says the nanny filter) on the forums.  OK, PLEASE!!! (gotta be nice)

Kudos4 Stats

Re: RE: A Concern.....or Not?

If any of you find a thread where the wrong post is marked as the Solution, click on the Report Inappropriate Content link and let us know. Moderators can move the marked Solution to the correct post.

Ideally we'd like all of the posts marked solved to include the relevent information that would help another customer with the same problem fix their situation. But of course we realize that's not always possible.

Cheers,

Dave

Kudos0

Re: RE: A Concern.....or Not?

Thanks Dave

Dick Win 10x64 current current NSBU
Kudos4 Stats

Re: RE: A Concern.....or Not?

I recall one thread where Quads laboured day and night for about three days to help a user with multiple infections and at the end of it all, clicked her own post that said "Thank you for all your help."

Yank, as always, makes very good points and what I have seen as well on the forum.  It would be nice, in a perfect world, to have all of the correct posts marked as solutions, but we can't even get users to post on the correct forum.    None of us have signatures or macros that say "Did you post in the right place?"

I never cared about kudos or solutions so perhaps that is why I find it a bit tacky.  JMHO.

@Andmike:

Gurus and the ranking mechanism have nothing to do with each other.  You can be a guru of low rank or a non-guru of high rank. 

Under certain circumstances profanity provides relief denied even to prayer.Mark Twain
Kudos0

Re: RE: A Concern.....or Not?

Hello Norton Community,

I,  for one,  would appreciate anyone who has asked a question and found an answer,  to apply the solution button to the post that helped the most,  not for fame or fortune,  but simply because I find it narrows my search if the answer is in the solved threads.

Thank You, 

Dave.

Any thoughts?

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: RE: A Concern.....or Not?

Hi Krusty13,

Was you post meant to start a thread or be a response to delphinium's thread on a very similar topic, at: 

http://community.norton.com/t5/Forum-Feedback/RE-A-Concern-or-Not/td-p/595254

?

Mike
Kudos0

Re: RE: A Concern.....or Not?


Andmike wrote:

Hi Krusty13,

Was you post meant to start a thread or be a response to delphinium's thread on a very similar topic, at: 

http://community.norton.com/t5/Forum-Feedback/RE-A-Concern-or-Not/td-p/595254

?


I wasn't sure if delphinium was pro or against ,  so I didn't know how to respond....  If a moderator would like to move this post across then that would be fine. 
 

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: RE: A Concern.....or Not?

Krusty13:

I certainly don't mind if you are pro or against.  It is a discussion, after all.  Everybody is entitled to an opinion.  It's just better to have your opinion attached to the question.  

Under certain circumstances profanity provides relief denied even to prayer.Mark Twain
Kudos0

Re: RE: A Concern.....or Not?


delphinium wrote:

Krusty13:

I certainly don't mind if you are pro or against.  It is a discussion, after all.  Everybody is entitled to an opinion.  It's just better to have your opinion attached to the question.  


Hi delphinium,

How can I get this thread moved to yours?

Thanks.

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: RE: A Concern.....or Not?

-------------------------------------------------------------------------

delphinium wrote

@Andmike:

Gurus and the ranking mechanism have nothing to do with each other.  You can be a guru of low rank or a non-guru of high rank. 

---------------------------------------------------------------------------

I was aware of that.  The point I was trying to make was that getting extra points from solutions should presumably have no impact on whether you become a guru or not.  And rankings are rankings and what is that in the real world?  At best rankings give readers some idea how much credence to put against a posted comment.  A guru label may possibly be better guidance for the initiated.  So for those who want to play the point scoring game, let them.  For the rest of us, let us get on with helping people in trouble and trying to make the forum clearer.  If it helps to mark a post as a solution then let us do it (and I am delighted to have seen delphinium encourage such an action today) otherwise let us not worry to much.

I have gone on too much.  Again.    :-(

Mike
Kudos1 Stats

Re: RE: A Concern.....or Not?

I did mention that frequently users not directly associated with the thread  recommended the user click the solution.  That has been a common method of dealing with the situation.  It just makes me uncomfortable to see four helpers offer four suggestions, all of whom have a notice to click the solution.

There are two points to the discussion.  How to get the correct solution marked. and the separate question of how to do it tastefully.

Maybe all the gurus should have a notice requesting that the user click solution, or all of the Symantec employees have the notice.  If everybody does it is going to look pretty silly.

For Instance: 

User:

I need help

Helper:

What seems to be the problem.  Please click the solution when done.

User: 

My computer won't turn on 

Helper:

Did you happen to push on the power button?  Please click the solution button when done.

User:

Yes, i did

New helper:

Did you check to see if the cord was plugged in?  Please click the solution button when done. 

There should be a better way, but if you folks are all happy with it then what the heck, it's not my shop. 

Under certain circumstances profanity provides relief denied even to prayer.Mark Twain
Kudos0

Re: RE: A Concern.....or Not?

I agree,  this makes sense to me,  but what do I know,  I am still new here

Since I haven't been offered a way to move my thread,  I guess I will do it this way.

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: RE: A Concern.....or Not?

Re;  here

A little bit of knowledge is... well a little bit of knowledge.
Kudos2 Stats

Re: RE: A Concern.....or Not?

Hello

Let's not forget that there is a sticky on top of this page about Kudos and marking posts as solved. written by Phil.

http://community.norton.com/t5/Forum-Feedback/Forum-Tip-Kudos-and-Accepted-Solutions/m-p/254475#M6106 

After Phil had written this sticky, I remember that Phil and I had a reminder as our signature for a short while reminding people about Kudos and marking threads as solved. It was only for a short while and then we took it off because it sort of looked like we were asking for the Kudos and the acceptance of our posts as the solutions.

I remember when I first started posting in the Forum, I did go around to different threads which looked like they were solved and did ask the o/p to mark the post that gave them the solution so that others would know it was solved and those looking for a solution to their problem would be able to find the solution more quickly.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: RE: A Concern.....or Not?

A little bit of knowledge is... well a little bit of knowledge.
Kudos3 Stats

Re: RE: A Concern.....or Not?

Any thoughts on something like this?   (be gentle please)

I know it would require modifying the reply screen, but that is wasted space anyway??

I know it is hard to read - this is what it says and probably can be collectively reworded: 

Solutions


If you are the Originl Poster (OP) and your situation has been solved, please take the time to select the post you feel provided the answer.   You as the OP are the only one that can mark your thread as Solved.

Kudos1 Stats

Re: RE: A Concern.....or Not?


Krusty13 wrote:

delphinium wrote:

Krusty13:

I certainly don't mind if you are pro or against.  It is a discussion, after all.  Everybody is entitled to an opinion.  It's just better to have your opinion attached to the question.  


Hi delphinium,

How can I get this thread moved to yours?

Thanks.


Simply click on the Report Inappropriate Content  link on the original post in your thread and on the resulting page, type in your request.  In this case I would do somethng like:

Please merge this thread with the already exsisting thread of the same subject located here:  http://community.norton.com/t5/Forum-Feedback/RE-A-Concern-or-Not/td-p/595254

Kudos0

Re: RE: A Concern.....or Not?

Yank:

That is a brilliant idea!  If the notice could be included in the reply editor, it would get the attention of more users than doing it any other way.  If you keep this up, I may have to give you the solution.

Thank you for commenting floplot.  There has been a scarcity of the more senior gurus on this thread. 

Under certain circumstances profanity provides relief denied even to prayer.Mark Twain
Kudos1 Stats

Re: RE: A Concern.....or Not?

yank I like your idea.

I have two thoughts to add in this context.

The first is that if we do have such wording then is may help to add something along the lines ..."it could help others."

The second point is that you have proposed putting the text in for replies.  Often posters do not seem to bother to reply if they have received a solution, and only the original poster can mark the issue solved.  So why not put some similar wording in when a new thread is created and not bother for replies?

Mike
Kudos0

Re: RE: A Concern.....or Not?


Andmike wrote:

yank I like your idea.

I have two thoughts to add in this context.

The first is that if we do have such wording then is may help to add something along the lines ..."it could help others."

The second point is that you have proposed putting the text in for replies.  Often posters do not seem to bother to reply if they have received a solution, and only the original poster can mark the issue solved.  So why not put some similar wording in when a new thread is created and not bother for replies?


Andmike,

I'll second your motion about yank's idea with your addition. I would also comment that if it is in every reply then maybe more of the users will 'considere' coming back and posting their success AND clickiing on the solved button.

If there were a Taser that worked across the Internet that might also be useful.


 

Dick Win 10x64 current current NSBU
Kudos0

Re: RE: A Concern.....or Not?


Andmike wrote:

yank I like your idea.

I have two thoughts to add in this context.

The first is that if we do have such wording then is may help to add something along the lines ..."it could help others."

The second point is that you have proposed putting the text in for replies.  Often posters do not seem to bother to reply if they have received a solution, and only the original poster can mark the issue solved.  So why not put some similar wording in when a new thread is created and not bother for replies?


Point well taken ..."it could help others."  I did say "it can be collectively reworded:".

In regards to putting it on the New Message page - I  thought about that also, but

Only the OP sees it

They will probably forget about it by the time their problem is solved

My message suggestion in the reply is seen by everyone who ever replies to a thread and hopefully will be a constant reminder of annotating a solved post and also letting them know that only the OP can mark it as solved. 

I do not recall many instances where the OP does not respond at all - they usually have to answer a question or two prior to receiving a solution, which could be another memory jogger.  I will admit some posters receive a solution and do not post acknowledging their situation was resolved.  I can also understand them forgetting to say a simple fixed it, when they are so thrilled that it is finally fixed and they can get back to the things they were doing prior to their problem.

Good suggestions though and perhaps others will chime in for reasons to put it somewhere else, change the wording - or maybe one of the guru's can provide some feedback like floplot has.

Kudos1 Stats

Re: RE: A Concern.....or Not?

If a user creates a thread, posts once and then disappears, there will not be a solution to it anyway.  There isn't much point in marking either a scream of outrage, or a wail of anguish as solved.  It would still be more useful in the reply editor as we now have a dialogue with the user.

Under certain circumstances profanity provides relief denied even to prayer.Mark Twain
Kudos1 Stats

Re: RE: A Concern.....or Not?

Hello

I have an idea about how to get sollutions marked on threads where the original poster doesn't come back to mark the thread as solved..and it is obviously solved. I know technically the only one who can mark it is the original poster. My idea for it to work would need the approval of Symantec however. It has been mentioned I believe in this thread, too tired now to go back over the whole thread. If the wrong post has been marked as the one that solved the thread, it can be changed by clicking on Report Inappropriate Content and having the Mod change it to the correct one. I have personally seen this happen when it was changed by the Mod. If Symantec approves it, perhaps we can give the Mods another duty to perform and perhaps mark the appropriate post as the solution. I think the important thing here is to have the threads marked as solved if they are truely solved even if the original poster doesn't come back.

Me going around to threads which appear to be solved and asking for the poster to come back and mark their threads as solved by clicking on the post which solved it isn't going to help them to come back unless they have the thread bookmarked to send them an email when there is a response. I know I stopped bookmarking and asking for an email for every response to posts after getting involved in a very popular post and getting inundated with emails from the Forum. I remember having to ask for help in how to stop these emails cause they were coming faster than I could read the threads.

Perhaps if allowed by Symantec, we can tell or ask the Mods to mark a particular post as the solution as there are people who actually try to find the solution before they post their questions. It certainly would help the popularity of the Forum to see more threads marked as solved if the correct post is marked.. A successful Forum should show solved threads,  but correctlly solved threads.

Darn, I've done it again....I get involved in reading and posting iin threads and then forget what time it is and end up staying in the Forum until it's very late. Nite. Sorry for the long post also.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: RE: A Concern.....or Not?

floplot,  I thought it was a bit weird that Dave_Colemnan had to mention the use of the Report Inappropriate Content, as I have done the same in the past, asked for post to be unmarked as solutions and the correct ones marked.  I guess I knew that from my experience on the Comcast Forums (which are also Lithium).

To be honest with everyone, as an "Expert" on the Comcast Forums, I have the ability to mark a post as the solution, unmark a post as a solution, move posts/threads or parts thereof to another board, delete entire threads or just a post within a thread. 

I mentioned this before and got the feeling that the Guru's appeared to be unwilling to take on the extra responsiblity, so I did not mention that as an option here.

I will admit three is more Norton (mod/admin) presence here, as their is practically zero prescence of amdins/mods on the Comcast Boards on a daily basis.  We do use the Report feature on Comcast in order to flag a post that needs admin/mod attention or needs to be escalated to a certain department.

Kudos0

Re: RE: A Concern.....or Not?

Maybe somewhere between what that 'other' forum does and what we have here now might be acceptable to most. I'm not about to try to please everybody all of the time

I think that we have at least one guru per forum here. If each of us were to assume the responsibility for the correct marking of solutions in a single forum that might a) reduce the number of unmarked solutions and b) allow the guru to move the mark from an incorrect message to the correct message. Staff/Symantec would have to approve and make the necessage changes in permissions but that is a 'doable' if approved.

I don't think that overseeing a single forum would increase any of our workloads. Ideally  it would reduce it a bit. We could confidently point users to solved threads where they can find solutions.

If it would be easier to change permissions to any guru could change the 'solved' mark in any forum I would expect that we can be adult enough to stay in our own forums unless requested to assist in another.

[exiting soapbox]

Dick Win 10x64 current current NSBU
Kudos1 Stats

Re: RE: A Concern.....or Not?

Hello

I wasn't aware that we had particular Forums where we are supposed to stay in. We help where we can help in and have some knowledge to try and help.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: RE: A Concern.....or Not?

It's always been my understanding that posting in multiple forums was encouraged.  Many of the issues are the same.  Connection problems are connection problems regardless of the forums.  I don't post on Ghost threads because I have never used it.  Nor do I post on the mobile apps threads.  Symantec doesn't actually insist that we know what we are talking about.  It does help if we do, however.  Just my humble opinion.

Under certain circumstances profanity provides relief denied even to prayer.Mark Twain
Kudos0

Re: RE: A Concern.....or Not?

Flo,

I am in no way advocating that the gurus limit their activity or their participation in as many forums as they desire. My suggestion was that they might be allowed to assume responsibility for making sure that the messages marked as the solution to a problem were correct. Where there was no solution marked or it was incorrectly marked they be allowed to change/mark it. I considered this to be only a minimal addition to the reasposibilities of the gurus, if the concept is approved. The other half of that is that the gurus would have to accept the responsibility - again, a voluntary addition.

Sorry if I wasn't or am not clear

Dick Win 10x64 current current NSBU
Kudos0

Re: RE: A Concern.....or Not?


delphinium wrote:

It's always been my understanding that posting in multiple forums was encouraged.  Many of the issues are the same.  Connection problems are connection problems regardless of the forums.  I don't post on Ghost threads because I have never used it.  Nor do I post on the mobile apps threads.  Symantec doesn't actually insist that we know what we are talking about.  It does help if we do, however.  Just my humble opinion.


Once again I have to agree with delphinium, an ID Safe problem is an ID Safe problem, as a download problem is a download problem, a NTB problem (in some cases regardless of browser), is a NTB poblem, etc.

There may be different routes to get to the settings in the various products,and some differences in the operation of the programs (especially when NIS is upgraded and N360 is still working on the newer engine and niceties), but there are many similarities and being limited to one board if you know enough to make intelligent posts on more than one board is plain stupid. 

Speaking of stupid, (take me for example )  I use Norton Security Suite (Comcast) on one system and NIS 2012 on another system, but because NSS is basically N360, I feel comfortable posting on all three forums.

I stay away from Ghost, networking and the Mobile Boards as I know I am not quailfied to post anything in those areas.

IMHO, it would be silly of me to limit myself to one board, however, that also has to be a self-recognized situation.  If you don't know what you are talking about, then don't respond!  

Kudos0

Re: RE: A Concern.....or Not?

 You make me laugh Yank; Your funny + you have style! In referance to Dick, You answered that question in one easy definition....  Sincerly,..Shardstride...

Kudos0

Re: RE: A Concern.....or Not?


Shardstride wrote:

 You make me laugh Yank; Your funny + you have style! In referance to Dick, You answered that question in one easy definition....  Sincerly,..Shardstride...


Thanks Shardstride - I think! 

Kudos0

Re: RE: A Concern.....or Not?


Shardstride wrote:

 You make me laugh Yank; Your funny + you have style! In referance to Dick, You answered that question in one easy definition....  Sincerly,..Shardstride...


I guess that means I have to add a 'me too' I think

Dick Win 10x64 current current NSBU
Kudos0

Re: RE: A Concern.....or Not?


yank wrote:

Krusty13 wrote:

delphinium wrote:

Krusty13:

I certainly don't mind if you are pro or against.  It is a discussion, after all.  Everybody is entitled to an opinion.  It's just better to have your opinion attached to the question.  


Hi delphinium,

How can I get this thread moved to yours?

Thanks.


Simply click on the Report Inappropriate Content  link on the original post in your thread and on the resulting page, type in your request.  In this case I would do somethng like:

Please merge this thread with the already exsisting thread of the same subject located here:  http://community.norton.com/t5/Forum-Feedback/RE-A-Concern-or-Not/td-p/595254


Thanks for the info,  I will know nxt time. 

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: RE: A Concern.....or Not?

Hey!  Krusty13, you made it!!  We've been waiting for you.  

Under certain circumstances profanity provides relief denied even to prayer.Mark Twain
Kudos0

Re: RE: A Concern.....or Not?

I didn't think I would be missed. 

....A very interesting read.

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: RE: A Concern.....or Not?


Krusty13 wrote:

I didn't think I would be missed. 

....A very interesting read.


I hope you were missed. Wouldn't want anybody hitting you

Please join the conversation. I don't think we're near the end yet.

Dick Win 10x64 current current NSBU
Kudos0

Re: RE: A Concern.....or Not?

" The author cannot mark his own post as solved " A Restriction like this will certainly decrease misleading Post markings Raise your hands if you agree with me...

Kudos0

Re: RE: A Concern.....or Not?


SUBASH_PRABU wrote:

" The author cannot mark his own post as solved " A Restriction like this will certainly decrease misleading Post markings Raise your hands if you agree with me...


That could be a good partial solution. The problem of unmarked or mismarked threads still exists.

Dick Win 10x64 current current NSBU
Kudos3 Stats

Re: RE: A Concern.....or Not?


SUBASH_PRABU wrote:

" The author cannot mark his own post as solved " A Restriction like this will certainly decrease misleading Post markings Raise your hands if you agree with me...


My hand is only half raised! 

There can be a time when either no help is received that solves the problem, but the author in fact did find the corrective action by themselves.   The authors post  the corrective action that worked for them  and they should then mark their own post as the solution so others know nothing suggested before workd and exactly what the final fix ws.

Kudos0

Re: RE: A Concern.....or Not?

Agreed

Dick Win 10x64 current current NSBU
Kudos0

Re: RE: A Concern.....or Not?

I have seen on many occasions where the OP came back and told us what was done to correct the problem.  It is necessary that they be able to "solve" their own posts.  Where the confusion comes in is when there are too many posts to choose from, several posts were helpful, or just assume that the last post indicates closure of the thread.  Often that is what will happen on "housekeeping" solutions because they can't be bothered reading over the whole thread for the best right answer.

Under certain circumstances profanity provides relief denied even to prayer.Mark Twain
Kudos0

Re: RE: A Concern.....or Not?

Hi all:

I agree with delphinium, but feel that being able to mark your thread "as solution" could also have deleterious effects, in certain circumstances. A Guru and/or Administrator level person should have the authority to override that.

For example:

http://community.norton.com/t5/Norton-Internet-Security-Norton/Backdoor-tidserv-activiy-2/td-p/597138

IMHO,  there needs a process to be put in place to mitigate situations like this.

FWIW,

Atomic_Blast :)

"Every day is just another increment on the bell curve of life."
Kudos0

Re: RE: A Concern.....or Not?

Unfortunately, that is accurate as the OP believes that they have fixed it themselves.  Unfortunately that may not be true, and the solution is dangerous to others, but to them it is the solution.  Quads' post does not offer a solution, but a reminder that deleting files causes boot loops.

If the solution is considered not to be a solution no other post could be marked as such anyway so no further ahead on that one.  Perhaps it should just be left as not solved. 

Under certain circumstances profanity provides relief denied even to prayer.Mark Twain
Kudos1 Stats

Re: RE: A Concern.....or Not?

Haven't made it to this forum in quite a while, so I'm rather late to the party--in spite of being one of the worst "offenders!"

I try to handle this in three ways:

  1. I post the reminder early in the thread, and provide an explanation that either says why its important to others (if the OP seems likely to care) or phrases it in terms of trying off loose ends and getting on with life (if I don't feel that can be relied on).
  2. I don't post the reminder at all if someone else has already posted a reminder within the thread.
  3. I make the kind of "third party post" if I'm visiting a thread and I see the OP thanking the person who provided the solution and seemingly getting ready to sign off, when no solution has been clicked. And I either specify the username who gave the solution (if it's clear) to discourage OPs from spuriously marking their own closing post of thanks as the solution, or (following the example of a senior Guru) ask them to mark the post that was most helpful, if there's any question at all about which that was. And I try not to do this if I'm one of the folks in contention for the solution, to avoid looking like I'm fishing (although I know I've made exceptions, chiefly when the problem and/or the solution that was found seem to make it likely that others will be searching for answers to it and not find a lot of them here).

I do like the solution you guys have been collectively developing, where a bit of instruction is included in the posting and/or reply screen, so that (1) it's clearly instruction, and (b) none of us have to be the one to put it out there and be worried folks will think that we're fishing!

Kudos0

Re: RE: A Concern.....or Not?


DistEd2 wrote:

Haven't made it to this forum in quite a while, so I'm rather late to the party--in spite of being one of the worst "offenders!"

I try to handle this in three ways:

  1. I post the reminder early in the thread, and provide an explanation that either says why its important to others (if the OP seems likely to care) or phrases it in terms of trying off loose ends and getting on with life (if I don't feel that can be relied on).
  2. I don't post the reminder at all if someone else has already posted a reminder within the thread.
  3. I make the kind of "third party post" if I'm visiting a thread and I see the OP thanking the person who provided the solution and seemingly getting ready to sign off, when no solution has been clicked. And I either specify the username who gave the solution (if it's clear) to discourage OPs from spuriously marking their own closing post of thanks as the solution, or (following the example of a senior Guru) ask them to mark the post that was most helpful, if there's any question at all about which that was. And I try not to do this if I'm one of the folks in contention for the solution, to avoid looking like I'm fishing (although I know I've made exceptions, chiefly when the problem and/or the solution that was found seem to make it likely that others will be searching for answers to it and not find a lot of them here).

I do like the solution you guys have been collectively developing, where a bit of instruction is included in the posting and/or reply screen, so that (1) it's clearly instruction, and (b) none of us have to be the one to put it out there and be worried folks will think that we're fishing!


So what you really meant to say was:

"I post the reminder early in the thread"

"I don't post the reminder at all"

"I ask them to mark the post that was most helpful"

"I like the suggestion concerning a reminder in the posting/reply"

OK - I got it now that all the extra verbage got removed.   

Kudos0

Re: RE: A Concern.....or Not?

Always nice to be reminded why it's important to keep a good NCO around....

Kudos0

Re: RE: A Concern.....or Not?

So, if we have some kind of consensus on what might work, we really need some feedback from the Admins on whether it can be done, whether they also think it is a workable solution, and how long it might take to implement it.

Under certain circumstances profanity provides relief denied even to prayer.Mark Twain

This thread is closed from further comment. Please visit the forum to start a new thread.