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Re-establishing Online Backup link after re-installing Norton 360 Premier Edition
I've been a happy Norton 360 customer for several years now.
I've had to re-install the application due to other issues. I've (re-)activated the product. I've run LiveUpdate to get back up to the current level of support.
I understand that I can re-establish the link with my existing Online Backup Set with the following process:
Go to Backup + Manage Backup Sets + "Where (Online)" tab + "Click here to activate your secure Online Storage" link
However I get the following results:
1) "Gathering data..." with cycling scrolling bar appears.
2a) "No response received from Symantec server".
blah-de-blah click here to check your proxy settting. blah-de-blah.
Clicking "here" as instructed verifies that Automatic Configuration + "Automatically detect settings" checkbox is checked.
2b) Norton Autofix runs. Failes with "Error: 8505,129" Hit "Close" button.
Hit "Retry" button on 2a) window above. Repeat steps 1) - 2).
The window at 2a) ends with "If there is still a problem, please try again later"
I suspect that nothing will change if nothing changes.
I've been able to accomplish this in the past.
Thanks in advance for any help, insight, or aid you can provide.
(NOTE: I lost the contents of this post the first time I attempted to post, when I tried to attached a .jpeg of the window in 2a).
.jpeg attachments are not accepted, and post contents are lost. Not good.)