Not what you are looking for? Ask the experts!
Real trouble with my Norton 360 restore
I'll try to be as brief as I can. My computer wouldn't boot - all we got was a BOOTMGR IS MISSING - PRESS CONTROL +ALT+DELETE to boot your computer. This of course just led to a cycle of pressing c+a+d without any response but a suggestion to do it again one million times, etc. Eventually we had to call Dell and pay the $49.00 fee for tech support - which although the man was congenial at best, he could do nothing to solve the problem and promised to have a supervisor call us the next day. The supervisor never called. In any case - we went ahead on our own computer semi-illiterate way and reinstalled the Vista operating system from the disk that came with the computer. This took 14 hours. Nest we called Norton - who have given us the very best of everything so far. What a wonderful company and product according to my estimation. Well the Norton rep(s) and supervisors labored to help us. they gave us the free upgrade to 360 3.0 and everybody's data was efficiently reinstalled - except mine. I am the main user for this computer and my favorites list has business files that go back to 1999. Norton made every attempt to get my data back for me but said that there was some conflict which disalllowed the transfer. All my files are there and I even saw them on a page the rep took us to when he had control of the screen. The end result was that in one week, by next monday, I will have my files back as they were. I must admit I am extremely unsatisfied with this. I try to understand that things (particularly with computers) go on the wonky side sometimes. But a week to retrieve my existing files and send them to me actually has me considering another backup provider?!?! Who knows. Does anyone have anything they can or would like to add to my dillemma? This is my first post so I am a real neww newbie. Beside this catastrophe in the making (will I ever see my treasured files again ?) Norton has been the best product and support setup of all that we have used. Thanks for listening - M