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Kudos0

Rebooting at random with new Norton Security Suite.

The new Constant Guard Norton Security Suite installed on May 11, is having an error.
This error came with the new Security Suite yesterday.
Years ago, I had this same kind of software and gave up only telling my ISP provider.
Maybe, I had the wrong forum? Computer has Windows XP and Google Chrome.
Uninstalling your software and using your much older CD software fixed my problem last time.
The error is this computer reboots anytime it wants at random, and has a blue screen.
Lots of things are written on this screen that are hard to read so fast.
One thing it says is, "BAD_POOL_HEADER." Is that a party that needs an ambulance?
Then when it boots up again and Microsoft gives an error signature.
The error signature says:
BCCode: 19 BCP1:00000020  BCP2:873A2938  BCP3:873A2948
BCP4: 0A020000B  OSVer: 5_1_2600 SP:3_0  Product:256_1

Microsoft continues to get this information without providing a solution many times.

Many times I have noticed your virus scanner using my unzipping software.
Your virus scanner that is always working without my seeing it uses Zip Magic by Allume.
Is it possible Norton Security Suites virus scanner has a problem sometimes with Zip Magic? 
Can someone please find a solution to this rebooting problem that often happens? 
I do save anything I write to avoid loss like I did with my very oldest computer.
It may keep up rebooting for years when I am online, defragging, or virus scanning.

Replies

Kudos0

Re: Rebooting at random with new Norton Security Suite.

Hi 343MJNPark,

Please try to follow the instructions in this NSS FAQ 

Please let us know how things go.

Kudos0

Re: Rebooting at random with new Norton Security Suite.

If you read this whole thing it may be something is wrong again, or success may happen later.
I used the, "Norton Security Suite," uninstall program and removed all personal settings.
Removal of all personal setting may have helped, or may not.
After using the, "Norton Removal Tool," super strength to all, "Norton Products."
"Norton System Works 2004," and more too is removed.
The, "Download Manager," for, "Norton Security Suite," did install and, "START," button had no response.
It may have been all done installing.
No response from clicking mouse on buttons, but it moved as needed.
Rebooting was done only by reset button that responded on front of computer.
The, "Download Manager," started again and progress slowed to a stop.
No response from clicking mouse on buttons, but it moved as needed.
Rebooting was done only by reset button that responded on front of computer.
The, "Download Manager," started again, and this time the, "Task Manager," showed it runs.
After waiting some time the CPU performance was only 2% used.
No response from clicking mouse on buttons, but it moved as needed.
Rebooting was done only by reset button that responded on front of computer.
"Norton Download Manager," has been turned off to try something else.
Used the, "NortonSecuritySuiteSetup.exe," to install software.
It downloaded more antivirus updates.
It scanned.
>>It compressed an error report and uploaded it to you.
It removed the whole Norton Security Suite.
I wrote this text file, and add to it later.
Did use, "Download Manager," this time with, "Task Manager," and, "MS Security Services," both on.
Maybe, it should have had the, "MS Security Services," set to automatic in, "services.msc," always.
Reboot to see what happens with new attempt with, "Download Manager."
"MS Security Services," says, "Firewall Off."
Used, "Run Box," as always to start, "Norton Download Manager."
It worked much better with, "MS Security Services," and should always have had this.
Program turns off and on the firewall once by itself.
Wait for it to be all ready.
It is ready for first download of antivirus updates.
It does the, "Live Update," and then I reboot it.
This computer has yesterday completed a, "Full Scan," so I will be doing only a, "Quick Scan."
The other full scan was done with the installation that rebooted at random.
It will take a few days of computer use to find out if it reboots itself randomly.
That first scan yesterday was hard to do because it rebooted so often by itself.
It took many hours to do that scan that did get done fully.
Unfortunately, it takes time and computer use to see what randomly reboots.
It even rebooted while doing an, "O&O Defragging Software," before, so I will try that first.
Soon, I will use a, "Floppy," to backup, "C," drive to an image.
Later, I will reinstall, "Norton System Works 2004, more."
If it won't reboot at random by itself, then putting the old software in may be a problem.
It could be that old software was causing the random rebooting.
It is possible I will find out old software was causing the rebooting.
Use of the image of the drive will help remove the old software installed again.
Then I will be able to avoid any part of the older software that is any problem.
Please wait some time, as this is slow, so I can tell you if the random rebooting is over with.
Thank You,

Kudos0

Re: Rebooting at random with new Norton Security Suite.

It random rebooted again.

Error signature on boot up is to XP company server was:

Error signature:
BCCode:  19 BCP1:00000020  BCP2:88178130  BCP3:88178140
BCP4:0A020001  OSVer:5_1_2600  SP:3_0  Product:256_1

Please tell me if I should try some other security software.

Should I turn something off, such as checking zip folders.

Zip Magic looked like it had some work to do for Norton Security Suite.

How do I know what program is making your Security Suite reboot at random?

Kudos0

Re: Rebooting at random with new Norton Security Suite.

I looked in Event Viewer and the last Event was:

Security Center was started: 1800.

Is MS Security Center, (Service) the rebooting problem?

If I turn it off, I can't install quickly.

I will see if it reboots by itself again with that service running. 

Does Windows XP only want to work with the Firewall it gets from MS updates?

Thank You,

Kudos0

Re: Rebooting at random with new Norton Security Suite.

Does anyone have an idea what parts of antivirus inside of, "Norton Security Suite," are most likely to cause random rebooting?

I was able to get done with defragging in Windows for the first time in three days.
It looks like random rebooting is gone, or almost gone, because of my troubleshooting.
O&O Software didn't mix me up because of the random rebooting, so files look normal.
It looks like what stopped the random rebooting is my set up of, "Norton Security Suite."
For troubleshooting only I got into the settings in the antivirus section.
That is where I turned lots of things off that shouldn't be turned off.
It would have been nice, and typical, if the super clean installation solved the problem.
That didn't work.
For fun I turned on, "Boot Time Protection."
Then I turned off, "Sonar Protection, and Auto Protect."
Then I turned off, "Compressed File Scan, Root Kits and Stealth Items Scan, Network Drives Scan, and Heuristic Protection."
After that, I turned off, "Automatic Live Update."
If nothing reboots for a day randomly, I will turn some of these things on.
Does anyone have an idea what parts of antivirus are most likely to cause random rebooting?
Thank you for putting up with my endless goings on.
I really didn't want to upgrade my Nortons from 2004, and 2005 at all, but they really got old.
If things don't reboot randomly, I will put some of the Norton utilities back in later.

Thank You, 

Kudos0

Re: Rebooting at random with new Norton Security Suite.

Hello

With all those things turned off, does any part of the protection still work? The problem with the newest NSS is that it is too new for XP computers that can't handle SSE2 CPU's. If it's a really old XP computer then it won't work.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Rebooting at random with new Norton Security Suite.

I had to look this up at: https://en.wikipedia.org/wiki/SSE2

My Pentium 4 was packed in the Intel box on May of 2003.

It has 3.0 GHz with 800 MHz front side bus, 512 KB L2 cache.

It supports Hyper Threading. 

More features were added in 2004 to the Pentium 4 CPU products.

Yes, the firewall was fully up and working.

Some time has passed without rebooting randomly, so I turned some things on.

Turned on again are: "Auto Protect, Removable Media Scan, Compressed File Scan, and Heuristic Protection."

The only parts in antivirus that are off are: "SONAR, Rootkits and Stealth Items, Network Drive Scan, and Live Update."

With any luck it won't reboot itself at any moment like about any moment at all.

Thank You,

Kudos0

Re: Rebooting at random with new Norton Security Suite.

You can try the following: (Thanks to Imacri for the info regarding testing for SSE2)

If you aren't sure you can run Piriform's free Speccy (link is external) utility to check your CPU specs.  Piriform also offers a portable version of Speccy <here (link is external)> that can be unzipped and run off a USB stick if you don't want to install Speccy on your computer.

Kudos0

Re: Rebooting at random with new Norton Security Suite.

I give up on your software, and will use image of c:\ drive to erase all trace of it now.

It also looks like your software is working very hard to get into normal zip files, and making many temporary zip files from those zip files to fill up drive H:\.

The old Norton Utilities will be on the drive image fully restored as always.

It could be all I have solved was the rebooting problem by turning things off.

The only parts in antivirus that are off are: "SONAR, Rootkits and Stealth Items, Network Drive Scan, and Live Update."

Other customers may like that.

Norton Security Suite 2016 won't be on this computer.

It was nice to get a free full scan that got erased when I reinstalled.

Thank You,

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