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Kudos0

Received a cancellation message from Norton 360 - did not cancel

Posted: 12-Apr-2022 | 10:40AM · 3 Replies ·

I have received multiple scam messages warning me that my N360 subscription was about to expire or had expired, or that I had made a payment that needed attention. I ignore all of them. Today I got a notification on my Android phone from the Norton 360 app (that is confirmed) that simply says "Your subscription has been canceled". I did not click on the notification but I logged into the norton.com website and my subscription is current and valid through December 2022. I successfully did a live update.

What do I do about this notification. It looks genuine but it is clearly wrong.

File Attachment: 
Image icon Screenshot_20220412-132058_Nova7.png
Labels: Norton Account, Auto Renewal, Tech Support Scams, Subscription

Replies

Kudos0

Re: Received a cancellation message from Norton 360 - did not cancel

Posted: 12-Apr-2022 | 10:49AM · Edited: 12-Apr-2022 | 11:01AM · Permalink

Maybe, your Automatic Renewal Service has been cancelled? IDK

Verify that an email you receive from Norton is legitimate
https://support.norton.com/sp/en/us/home/current/solutions/v71088498 

Report a spam or scam email to Norton
https://support.norton.com/sp/en/us/home/current/solutions/v138341527

Learn what to do if you received a suspicious phone call, email, or mail
https://support.norton.com/sp/en/us/home/current/solutions/v126234363

Keep an eye out for Norton email scams
https://www.nortonlifelock.com/blogs/feature-stories/fraudulent-use-nortonlifelock-brand

Kudos0

Re: Received a cancellation message from Norton 360 - did not cancel

Posted: 12-Apr-2022 | 3:56PM · Permalink

FWIW!! The Norton icon on the screenshot you provided isn't legit. Compare it to the logo on the forums, the difference can be seen straight away. Since your account shows all is well, all should be well. I get spam constantly for Norton 2022 subscriptions expiring, for McAfee that I do not have nor ever will. Definite spam messages. I block them and NEVER open. 

SA

MS Certified Professional / Windows 11 Home 22H2 x 64 build 22621.1265 - Windows 10 Pro x 64 version 22H2 / build 19045.2728 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.1.21 / Opera GX LVL4 (core: 96.0.4693.104) 64 bit-Early Access w/Norton Chrome Extensions
Kudos0

Re: Received a cancellation message from Norton 360 - did not cancel

Posted: 12-Apr-2022 | 6:10PM · Permalink

I have the same icon as the OP for my 360 Android notifications.

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