This forum thread needs a solution.
Recent Update Disabled Firewall
Posted: 23-Jan-2018 | 3:22AM · 163 Replies · Permalink
receive alert in windows defender action center that NAV is snoozed and device may be unprotected
Replies
Re: Recent Update Disabled Firewall
Posted: 26-Feb-2018 | 10:21AM · Edited: 26-Feb-2018 | 10:21AM · Permalink
Re-install and stop using Interactive LiveUpdate just before the Phased Manner Release version-build "104"
The snips from the last steps on a ride on the re-install Merry-go-round are in the attached PDF.
The Hotfix for CenturyLink Norton Antivirus Online for Windows 7 comes by Automatic LU, file names & sizes in the snips.
After the last snip
Where and how to get off the Phased Manner Release until a Hotfix is available for other Norton Partner versions and the Operating System that is running it.
J
File Attachment:
Re: Recent Update Disabled Firewall
Posted: 27-Feb-2018 | 1:07PM · Permalink
Hello everyone.
Any news on this subject?
It is an absurd in these days, a problem like this persisting after almost a month without any clue when it will be solved.
Re: Recent Update Disabled Firewall
Posted: 28-Feb-2018 | 3:31PM · Permalink
I have read through this whole thread and it is not clear if this IS or ISN'T considered fixed. I have Windows 10 and Norton Antivirus 22.12.0.104. I did Live Update until it said there were no further updates. I rebooted and still get the Windows Defender Security Center messages:
Norton AntiVirus is installed as a firewall provider.
Norton AntiVirus is snoozed and your device may be unprotected.
Windows Defender Firewall is not active, because you're using other providers.
Is my computer at risk (no firewall?)? Should I uninstall Norton and use Windows Defender until this is fixed?
Kevin H
Re: Recent Update Disabled Firewall
Posted: 01-Mar-2018 | 3:05PM · Permalink
Tonight I updated Norton Antivirus to the new version 22.12.1.14 and get the same messages in Windows Defender as Kevin H. I'm on Windows 10 as well:
- Norton AntiVirus is installed as a firewall provider.
- Norton AntiVirus is snoozed and your device may be unprotected.
- Windows Defender Firewall is not active, because you're using other providers.
Seems strange they haven't been able to fix this as it's been over a month since this thread started!
/Ben
Re: Recent Update Disabled Firewall
Posted: 01-Mar-2018 | 9:03PM · Permalink
Sunil_GA:We have released a hot fix via LiveUpdate for "Windows Firewall shows Norton Antivirus turned off after Norton 22.12.0.104 update". Please run LiveUpdate and let us know if you still see this issue. Thanks
Hi Sunil_GA:
Could someone from Symantec please provide another status update? I noticed that the Hot Issues and Fixes thread pinned at the top of this board was updated on 20-Feb-2018 and states "[Fixed] - Windows Firewall shows Norton Antivirus turned off after Norton 22.12.0.104 update Thread Thread - Run LiveUpdate to receive hot fix" but the fix doesn't seem to be working for all NAV users.
Is there a specific file or definition update and version number that NAV users can check to confirm they received the hot fix via LiveUpdate?
--------------
32-bit Vista Home Premium SP2 * Firefox ESR v52.6.0 * NS Premium v22.12.0.104
Re: Recent Update Disabled Firewall
Posted: 01-Mar-2018 | 11:04PM · Permalink
Hello, bon soir lmacri
Is your NAV from your ISP?
Mine is from CenturyLink (USA), another forum member, J80r59m, up north-west, maybe BC, gets his NAV Online from TELUS. Norton calls the ISPs that provide a product "Norton Partners". I deduce that the product provided is configured for each Norton Partner at some wholesale amount. Then each NP sell subscribers al a carte or bundles of other features beyond the bare virus protection. My CentruyLink configuration for Windows 7 desktop and Windows 8.1 laptop responded to the first Hot Fix, and are behaving well. The forum member in BC has a Windows 10 with NAV Online that did not respond to the Hot Fix.
Phased Manner Release is Norton's phrase for prototype. Version 22.12.0.104 is no longer the lead horse on the Update-Merry-go-round, the new RECENT prototype is Version 22.12.1.14.
Leachade chose well for the topic title. Let's just let it continue.
NAV Online 22.12.1.14 is working ok on my Win 7, so far. The laptop with Win 8.1 is next. If 22.12.1.14 doesn't behave for Vista try Sheltering-In-Place, SIP, https://community.norton.com/en/forums/norton-internet-security-constantly-stoppingfaulting
J
I'm getting a little lost, who identified what issue with the RECENT updated with which OS, which Norton Product describing symptoms. Score Keeper needed urgently, no pay no benefits, must be able to Translate English to English and Vice versa. ~grf
Re: Recent Update Disabled Firewall
Posted: 02-Mar-2018 | 6:21AM · Permalink
Just for the records, my NAV is box original. When i had this problem i downloaded version 22.11.2.7 through my norton account.
Fetched all liveupdate updates when tested 22.12 with no luck. So, patch mentioned by Sunil_GA did not worked for me.
Running on 2 Windows 10 and 1 Windows 7 computers. Same problem.
Re: Recent Update Disabled Firewall
Posted: 02-Mar-2018 | 11:57AM · Permalink
Hi Everyone,
Sorry for the inconvenience. Our team looking into this issue and I have sent you a private message requesting for logs and more details for further investigation. Thanks
Sunil_GA | Norton Community Administrator | NortonLifeLock
peterweb Guru
Mobile Master
Norton Fighter25
Reg: 17-Apr-2008
Posts: 39,990
Solutions: 2,530
Kudos: 6,925
Re: Recent Update Disabled Firewall
Posted: 02-Mar-2018 | 5:22PM · Permalink
Kevin H:Didn't receive the message requesting the logs. I am now at version 22.12.1.14 and still have the firewall messages in Windows 10.
Kevin H
You need to look at the top right of any forum page and click on Inbox. That is where you would see any message.
Re: Recent Update Disabled Firewall
Posted: 02-Mar-2018 | 7:45PM · Permalink
Hello Kevin
Have you given permission to receive private messages in your Forum Account. Please check it using your Windows Admin account. Click on Edit and go down to Private Messages and make sure it is checked off on enable it. If you make any changes, don't forget to click on Save on the bottom of the page.
Have a Good Night and
Thanks.
Success always occurs in private and failure in full view.
Windows 10 Pro 64 bit 2004 N 360 22.20.5.39 Chrome latest version.
Re: Recent Update Disabled Firewall
Posted: 02-Mar-2018 | 9:40PM · Permalink
Operating system details
- Windows 10 Pro
If you are having this other than Norton Antivirus please let us know Norton product name and version number
- Norton Antivirus 22.12.0.104
Does updating Norton to latest updates and restarting computer fix the issue?
- No
Please provide below command output details:
"WMIC /Node:localhost /Namespace:\\root\SecurityCenter2 Path FirewallProduct Get displayName,productState /Format:List"
displayName=Norton Antivirus
productState=335872
"WMIC /Node:localhost /Namespace:\\root\SecurityCenter2 Path AntiVirusProduct Get displayName,productState /Format:List"
displayName=Windows Defender
productState=393472
displayName=Norton Antivirus
productState=331776
*NOTE the second had two results as shown above.
Re: Recent Update Disabled Firewall
Posted: 03-Mar-2018 | 5:52AM · Permalink
Haven't received the PM (they are enabled), but here is the info based on what another user posted. Also attached is PDF of the Windows displays. Two Windows 10 Home laptops are affected.
Windows 10 Home
Norton Antivirus 22.12.1.14 (I have been doing the Live Updates a couple times a day)
"WMIC /Node:localhost /Namespace:\\root\SecurityCenter2 Path FirewallProduct Get displayName,productState /Format:List"
displayName=Norton Antivirus
productState=335872
"WMIC /Node:localhost /Namespace:\\root\SecurityCenter2 Path AntiVirusProduct Get displayName,productState /Format:List"
displayName=Windows Defender
productState=393472
displayName=Norton Antivirus
productState=331776
Kevin H
File Attachment:
Re: Recent Update Disabled Firewall
Posted: 03-Mar-2018 | 6:01AM · Permalink
I had the same problem, however, after the recent update I got the green tick on the "firewall and network protection" in window defender screen. I am on windows 10 home with Norton Antivirus 22.12.1.14 currently.
Re: Recent Update Disabled Firewall
Posted: 03-Mar-2018 | 6:08AM · Permalink
No PM but I have exactly the same specs and symptoms as Kevin H above:
- Windows 10 Home
- Norton Antivirus 22.12.1.14
- WMIC FirewallProduct: Norton Antivirus, productState=335872
- WMIC AntiVirusProduct: Windows Defender, productState=393472 & Norton Antivirus, productState=331776
/Ben
Re: Recent Update Disabled Firewall
Posted: 05-Mar-2018 | 2:17PM · Edited: 05-Mar-2018 | 2:29PM · Permalink
Problem continues in version 22.12.1.15 with Windows 10.
Uploading log files requested in PM.
displayName=Norton AntiVirus Online
productState=327680
displayName=Windows Defender
productState=393472
displayName=Norton AntiVirus Online
productState=331776
Re: Recent Update Disabled Firewall
Posted: 05-Mar-2018 | 3:33PM · Permalink
Now on version 22.12.1.15, same problems...
- Windows 10 Home
- Norton Antivirus 22.12.1.15
- WMIC FirewallProduct: Norton Antivirus, productState=335872
- WMIC AntiVirusProduct: Windows Defender, productState=393472 & Norton Antivirus, productState=331776
/Ben
Re: Recent Update Disabled Firewall
Posted: 05-Mar-2018 | 4:04PM · Permalink
The patch to 22.12.1.15 worked for me after it was applied and NAV restarted. I rebooted the computer to make sure because this happened before with the last hotfix. Within a few minutes of the computer restarting the 'red x' tray icon came back. Problem still exists.
Re: Recent Update Disabled Firewall
Posted: 05-Mar-2018 | 7:41PM · Permalink
Ditto.
Scuba:The patch to 22.12.1.15 worked for me after it was applied and NAV restarted. I rebooted the computer to make sure because this happened before with the last hotfix. Within a few minutes of the computer restarting the 'red x' tray icon came back. Problem still exists.
SONAR needed Fixing. Fix failed twice. Fixed on-line via Norton Mgmt.
KC
Re: Recent Update Disabled Firewall
Posted: 05-Mar-2018 | 9:29PM · Permalink
"SONAR needed Fixing. Fix failed twice. Fixed on-line via Norton Mgmt."
Can you elaborate on what you mean here? Are you saying Norton corrected for you after the patch was applied and it works correctly now?
Re: Recent Update Disabled Firewall
Posted: 06-Mar-2018 | 6:33AM · Permalink
Once again i received all stuff. Windows 10 computers with same problem.
However my Windows 7 are working correctly as i said in pm to @Sunil_GA.
I just compared the two systems for differences, looking at registry key requested before by @Sunil_GA.
Did noticed too that in Windows 7, action center display 2 firewalls, but norton antivírus status is "turned off" while in Windows 10 there are 2 firewalls too but norton status is "postponed".
Quite frankly, this is tooking so long for na answer. Come on Symantec.
Re: Recent Update Disabled Firewall
Posted: 06-Mar-2018 | 9:51AM · Edited: 06-Mar-2018 | 9:53AM · Permalink
Scuba,
Sorry for the delay getting back to you sooner.
After Installing Norton xx.15 (latest patch) and rebooting, I experienced what you experienced ("Within a few minutes of the computer restarting the 'red x' tray icon came back"). Opened Norton and in red was displayed that the SONAR feature needed to be fixed. Pressed the Fix button and nothing happened. Then decided to go to the On-line Norton management page via the norton management program installed on my PC. The on-line web page also displayed the same error also with a fix button. Pressed it and it fixed the problem.
I hope that this is more clear (pretty much the same as what I already stated in my previous post :)
K
Re: Recent Update Disabled Firewall
Posted: 06-Mar-2018 | 10:43AM · Permalink
Appreciate it. Just took a look, but no problems with SONAR on mine so there is no 'fix' in Norton or the online management.
Just to see if it would make a difference I went ahead and reinstalled. Red X is still showing.
This has become sort of laughable to me at this point. There have been two 'fixes' released now and neither works.
Re: Recent Update Disabled Firewall
Posted: 06-Mar-2018 | 4:39PM · Permalink
Sorry that it didn't work for you. So far, so good for me, but my confidence level is low so I will keep monitoring this thread, just in case. Big thank you to all for the great feedback.
K
Re: Recent Update Disabled Firewall
Posted: 07-Mar-2018 | 10:41AM · Permalink
Resending requested info.
File Attachment:
Re: Recent Update Disabled Firewall
Posted: 07-Mar-2018 | 12:21PM · Permalink
Resending file attachment.
File Attachment:
Re: Recent Update Disabled Firewall
Posted: 07-Mar-2018 | 2:03PM · Permalink
Reposting files for PM.
File Attachment:
Re: Recent Update Disabled Firewall
Posted: 07-Mar-2018 | 2:30PM · Permalink
Resubmitting at the request of Sunil_GA with file attachment option instead. If you wanted it this way then maybe your instructions should have been this way originally :)
Operating system details
- Windows 10 Pro
If you are having this other than Norton Antivirus please let us know Norton product name and version number
- Norton Antivirus 22.12.0.104
Does updating Norton to latest updates and restarting computer fix the issue?
- No
Please provide below command output details:
"WMIC /Node:localhost /Namespace:\\root\SecurityCenter2 Path FirewallProduct Get displayName,productState /Format:List"
displayName=Norton Antivirus
productState=335872
"WMIC /Node:localhost /Namespace:\\root\SecurityCenter2 Path AntiVirusProduct Get displayName,productState /Format:List"
displayName=Windows Defender
productState=393472
displayName=Norton Antivirus
productState=331776
*NOTE the second had two results as shown above.
If you need all of the above redone since I now have 22.12.1.15 let me know and I can do that when I have time.
File Attachment:
Re: Recent Update Disabled Firewall
Posted: 13-Mar-2018 | 5:16AM · Permalink
Any news from Symantec ????
Funny. We are almost completing two months on this subject and so far no official word from Symantec:
- Firewall is working or not ?
- Should i revert to previous version (22.11) or not ?
- Is this a joke ????
- Should i reconsider renewing my subscription by the end of the year ???
Re: Recent Update Disabled Firewall
Posted: 13-Mar-2018 | 4:56PM · Permalink
Any news from Symantec ????
Last PM I received from Sunil was 5 days ago. He thanked me for posting the requested files and said they'd be erased after the team reviewed them.
Re: Recent Update Disabled Firewall
Posted: 23-Mar-2018 | 12:52PM · Permalink
To get a working firewall I have installed ZoneAlarm free temporarily.
Norton Antivirus is still reported as a sleeping firewall supplier in Windows Defender though.
Observations:
- I've noticed that sometimes when I start my computer the Windows Defender taskbar icon is green and sometimes red, but I have not been able to spot any differences in how any of the security programs are working in neither case.
- I've also noticed that sometimes the 'Virus and threat' icon in the start screen in Windows Defender is red ,even if the Defender task bar icon is green! When I click the 'Virus and threat' restart button its icon turns green and reports that Norton Antivirus is working.
Anyhow, it would be nice to get a sign or status report from Norton regarding how this case is going. Can we expect a solution anytime soon?
/Ben
Re: Recent Update Disabled Firewall
Posted: 23-Mar-2018 | 1:55PM · Permalink
The problem is that the Windows Defender firewall was turned off. It used to be on.
With Norton Antivirus, Windows Defender is supposed to be the firewall. That was how it worked before this bug appeared. Now, apparently Norton Antivirus and Windows 10 are miscommunicating and the Windows Defender firewall is disabled because it now sees Norton Antivirus as having a firewall (which it doesn't). Windows reports "Windows Defender Firewall is not active, because you're using other providers."
If something doesn't happen soon, Norton should upgrade us to Norton Security so we have a firewall and are protected. I would switch to another antivirus provider, but I have almost 600 days left on my subscription.
I would also like to see an official update. There must be a lot of people that have this issue (both of my laptops are affected), but since it is hidden in the system tray pop up, the average user probably hasn't noticed it. And Norton Antivirus shows the green check mark so they think everything is OK.
Kevin H
Re: Recent Update Disabled Firewall
Posted: 23-Mar-2018 | 2:12PM · Permalink
Hello
If you have Norton Antivirus and the Windows Defender Firewall is off, then the issue is with Microsoft. Norton Antivirus Icon should have the Green check mark.
Have a Nice Day and
Thanks.
Success always occurs in private and failure in full view.
Windows 10 Pro 64 bit 2004 N 360 22.20.5.39 Chrome latest version.
Re: Recent Update Disabled Firewall
Posted: 23-Mar-2018 | 2:33PM · Permalink
The problem appeared after a Norton LiveUpdate months ago (not a Windows Update). Worked fine before that. Still, it is hard to say who is to blame. Either Norton Antivirus is reporting the wrong firewall status to Windows (telling Windows it has a firewall) or Windows is misreading the status.
Will continue waiting for the official Norton reply.
Kevin H
peterweb Guru
Mobile Master
Norton Fighter25
Reg: 17-Apr-2008
Posts: 39,990
Solutions: 2,530
Kudos: 6,925
Re: Recent Update Disabled Firewall
Posted: 23-Mar-2018 | 2:58PM · Permalink
My personal thoughts.
When that update brought in the single layout design, it probably has the file information saying it is Norton Security, as noted by some NAV users in the forums, who reported the product was now called Norton Security. The product key you enter determines exactly what product you can use, and what features are available.
Now Windows just sees it as Norton Security, and assumes it has a firewall, so it disables Defender's firewall. Or, more likely, the Norton single layout code missed the fact that the Windows firewall needs to remain active if a Norton Anti Virus key is entered.
I'll see if I can shake the tree with Norton to get some kind of update.
Re: Recent Update Disabled Firewall
Posted: 24-Mar-2018 | 12:50AM · Edited: 24-Mar-2018 | 1:24AM · Permalink
I solved this issue! After reading multiple topics and chatting with multiple ignorant Norton employees, I simply uninstalled Norton Antivirus and I'm using the Default Windows Defender Antivirus and Firewall. I was not left with any confidence in Norton products after dealing with Norton employees and after seeing this problem going unsolved for months. So why even bother with Norton anymore?
Uninstall Norton, no more Norton issue!
Before uninstalling Norton Antivirus:
After Uninstalling Norton Antivirus:
Re: Recent Update Disabled Firewall
Posted: 25-Mar-2018 | 1:17PM · Permalink
Time to ditch Norton after so many years, if they can not provide protection why have them, and if they don't correct or even respond, that is even a more reason!!!
Re: Recent Update Disabled Firewall
Posted: 01-Apr-2018 | 1:59PM · Permalink
Hi guys, be strong. I don't like red ikons aswell, but ... What more, I have active windows defender, with instaled norton security. One restart pc defender active, next restart defender is off and antivirus & theread protection is norton antivirus. Next restart pc and again antivirus & theat protection is windows defender. OK, reinstall norton. Everythink is ok till I install any program whitch need setiing firewall rules. After start norton by again crazy.
Re: Recent Update Disabled Firewall
Posted: 04-Apr-2018 | 12:52PM · Permalink
FYI - Mine downloaded a patch today through LU and 'so far' appears to have corrected the issue. Not sure if it is a fluke or not, but things seem okay now.
Re: Recent Update Disabled Firewall
Posted: 04-Apr-2018 | 8:52PM · Permalink
What website is LU? I would like to know more so I can download this patch too. Thanks.
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