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Kudos0

Recent update messes up my Norton Toolbar in Firefox

Using LIveupdate I just updated and now have problems with Norton Toolbar in Firefox..

My NIS 2013 shows that it is 20.2.1.22.

My Norton Toolbar is 2013.3.1.3.

Norton Vulnerability Protection: 11.1.1.5 -3

I am using Firefox 18.0.2;  and have not yet upgraded to the new 19.0.

Using Windows XP.

The Norton Toolbar is present in Firefox in my administrator account, but is absent in the user account that I normally use.   The Firefox add-on manager shows that the Norton Toolbar 2013.3.1.3 is indeed installed and enabled, but it is not visible in the toolbar area..  It is also not working.  To test, I went to a search engine to see if the Norton Safeweb feature was working, and it is not.

The Norton Toolbar shows up in Firefox in the adminstrator account, and it shows up in IE in both accounts.   I have never had any problem before with the Norton updates that occur before each new Firefox release.  This is a first for me.

I have already tried uninstalling Firefox and reinstalling it, and I get the same results--no Norton Toolbar in the user account, but Firefox says it is installed..  Do I need to uninstall/reinstall NIS 2013?

Thanks.

Replies

Kudos0

Re: Recent update messes up my Norton Toolbar in Firefox

Using LIveupdate I just updated and now have problems with Norton Toolbar in Firefox..

My NIS 2013 shows that it is 20.2.1.22.

My Norton Toolbar is 2013.3.1.3.

Norton Vulnerability Protection: 11.1.1.5 -3

I am using Firefox 18.0.2;  and have not yet upgraded to the new 19.0.

Using Windows XP.

The Norton Toolbar is present in Firefox in my administrator account, but is absent in the user account that I normally use.   The Firefox add-on manager shows that the Norton Toolbar 2013.3.1.3 is indeed installed and enabled, but it is not visible in the toolbar area..  It is also not working.  To test, I went to a search engine to see if the Norton Safeweb feature was working, and it is not.

The Norton Toolbar shows up in Firefox in the adminstrator account, and it shows up in IE in both accounts.   I have never had any problem before with the Norton updates that occur before each new Firefox release.  This is a first for me.

I have already tried uninstalling Firefox and reinstalling it, and I get the same results--no Norton Toolbar in the user account, but Firefox says it is installed..  Do I need to uninstall/reinstall NIS 2013?

Thanks.

Kudos0

Re: Recent update messes up my Norton Toolbar in Firefox

Before you uninstall NIS, have you considered upgrading FF?

I'm running the same version of Norton Toolbar with FF19 and all works as expected.

Dave

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Recent update messes up my Norton Toolbar in Firefox

Yes, I've considered it and will at some point.  But a "pushed"  Norton update should not force someone to upgrade Firefox from a still current and supported version within just 1 day of a new release in order to remain functional.     It will be interesting to see if others using Firefox 18.0.2 report any broken toolbar issue, or whether I am just an enigma.  :)

Which did you perform first--did you upgrade to Firefox 19, and then received the Norton update?   Or did you do the Norton update first (i.e., the recommended way), and then upgrade to Firefox 19?   I was using the latter method--updating Norton first via it's pushed Liveupdate  Then if all went well planned to upgrade later this week to FF 19.

If you did the Norton update first, which is recommended, did you check your Firefox 18 to see if it was affected, or did you immediately upgrade to Firefox 19 (or thru the automatic option)?

The bizarre thing is that the Toolbar is present and working in the administrator account, but not the user account.  I should have also said that I am using Windows XP, which you may or may not be using.    I will add that to my original post.  Thanks!

Accepted Solution
Kudos0

Re: Recent update messes up my Norton Toolbar in Firefox

It appears to now be SOLVED.

I had already rebooted twice before my original posting.    I've just rebooted another couple times, and now after 4 reboots and restarts of Firefox, the Norton Toolbar is now showing up again.   And it appears to be functional.

So, the first advice to anyone having the problem may be to reboot multiple times and see if it ultimately displays.  In the past it has always appeared immediately for me after a single reboot, so I'm not sure why it was stubborn this time..

Kudos0

Re: Recent update messes up my Norton Toolbar in Firefox


Huylym wrote:

Yes, I've considered it and will at some point.  But a "pushed"  Norton update should not force someone to upgrade Firefox from a still current and supported version within just 1 day of a new release in order to remain functional.     It will be interesting to see if others using Firefox 18.0.2 report any broken toolbar issue, or whether I am just an enigma.  :)

Which did you perform first--did you upgrade to Firefox 19, and then received the Norton update?   Or did you do the Norton update first (i.e., the recommended way), and then upgrade to Firefox 19?   I was using the latter method--updating Norton first via it's pushed Liveupdate  Then if all went well planned to upgrade later this week to FF 19.

If you did the Norton update first, which is recommended, did you check your Firefox 18 to see if it was affected, or did you immediately upgrade to Firefox 19 (or thru the automatic option)?  That's what I did, but it was a manual check for updates - Help > About Firefox.

The bizarre thing is that the Toolbar is present and working in the administrator account, but not the user account.  I should have also said that I am using Windows XP, which you may or may not be using.    I will add that to my original post.  Thanks!


I always try to update Norton first and since everything appeared to function properly I then did the same with my other machine.

I glad to see you've got it all sorted out now.

Dave

A little bit of knowledge is... well a little bit of knowledge.

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