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Kudos0

Redirect Virus

Hi, I am constantly plagued by a redirect virus or viruses.  I am not proficient enough to follow the advice I've found and this is why I pay for full Norton cover.  Even the Norton product advice for this problem does not solve it as far as I am competent to follow at any rate.

Somebody please give me a solution I can use with my Norton product to resolve this and update the scanners to cover this.  I am very surprised that this has happened as I have had no other problems with viruses despite numerous attacks

Replies

Kudos0

Re: Redirect Virus

Can you please elaborate on exactly what is going on? So your browser is being redirected when you perform a search? Keep in mind that no antivirus is 100% effective. A redirect is a browser thing and not a pc problem, It can easily be fixed if you explain to me which browser this is happening on a how it is happening. Thanks. 

Kudos0

Re: Redirect Virus

Sure I appreciate that and thanks for getting back to me.

I use FireFox and have not tested the issue in any other browser as I don't really use any others.

I click on any link and it'll either take me where I want or redirect me to another site.  It also opens new windows occasionally rather than redirecting the current page.  It's rather tedious but some of the sites are not what I want my kids seeing while others are harmless adverts.  Still not great and concerns me that most forums suggest it's malware that has sneaked through.

Kudos1 Stats

Re: Redirect Virus

Firefox has a reset feature. Have you tried that? https://support.mozilla.org/en-US/kb/reset-preferences-fix-problems?redi...

Also you should be using an ad blocker. Add uBlock Origin to your Firefox extensions.
Kudos0

Re: Redirect Virus

Please download Zemana Antimalware Portable and run a scan https://zemana.com/en-US/Download
Kudos0

Re: Redirect Virus

I use adblock plus but it doesn't seem to bother the virus but is still active in most cases.  I will try the reset feature.

Kudos0

Re: Redirect Virus

A redirect is not a virus or malware. It is usually caused by adware that came from something you downloaded or installed. Try Internet Explorer or Edge browser if you are on Windows 10. Please download and install MalwareBytes AdwCleaner. Norton protects your PC and not necessarily your browser. What did you last do or install? Infections do not happen on their own. https://www.malwarebytes.com/adwcleaner/

Kudos0

Re: Redirect Virus

I'll give this a whirl as well, thanks.

My main point though is after finding this in the Norton help after a google search it leads me to understand that the cover I have is sufficient to deal with the problem post infection.  After trying eraser and deep scans and more than was recommended the problem still persists.

Kudos0

Re: Redirect Virus

I'll try all of these until something works.

I use the terms virus and malware as this is what everyone else refers to them as when I tried researching the problem.  Apologies if my terminology is incorrect as I'm a gardener and there seems to be a lot of ambiguity surrounding this issue.

Thanks everyone for you help and I look forward to trying the potential solutions you have given me.

Kudos0

Re: Redirect Virus

Remember that no antivirus is perfect. I see this kind of stuff everyday with users having Kaspersky, McAfee, Norton, AVG, Avast, Avira, Bitdefebder and more. The reason your scans cane up clean was cause your PC isn't infected. Your browser is. That is why there is special tools. Be careful what you Google. Sometimes you can Google something which actually makes you download a virus. Also 99% of viruses, malware and adware are self inflicted wounds. So try to remember what you last did and avoid that.
Kudos0

Re: Redirect Virus

You're talking to a layman - as far as I'm concerned the browser is a program on my computer and please do correct me as I'm most probably wrong.  As for anti virus being imperfect I believe I agreed that point in the beginning and have elaborated that I feel that the level of cover I have should be enough to deal with this problem at some point.  This could be either proactive or reactive and that I shouldn't then have to approach third party downloads to deal with it.  For all I know I could end up putting something worse on my computer.

Norton's own advice did not resolve the issue and while I thank everyone for their advice, which I shall be taking, I believe that such actions should not be necessary.

Kudos0

Re: Redirect Virus

You legend PSB - tried safe mode first and redirect seemed to stop.  I have now reset completely and added ublock origins.  A most simple and effective solution and wasn't mentioned anywhere when I was trying to research how to resolve this.

Many thanks.

Kudos0

Re: Redirect Virus

Again no antivirus is 100% effective. Safe surfing starts on the user end. I fix computers and have seen this hundreds of times. As I previously stated I've seen this with other antiviruses and I listed them. If you go to AVTEST.org you will see Norton with a top score. Norton also has a 100% clean computer guarantee . You can chat with them but I was giving you tools to effectively help you. Again remember what you did last. Something you downloaded or something you clicked on or installed. This did not happen on its own. Let me know when you fixed it.
Kudos0

Re: Redirect Virus

Please remove Adblock Plus. You cannot use 2 ad blocker. Safe mode? I never mentioned that. Glad you fixed it. Please still scan with the tools I linked you to. Zemana Antimalware Portable is great and free.

Kudos0

Re: Redirect Virus

I reset, adblock plus is long gone.  There is an option on FF when you got to reset to try safe mode first so I thought I'd give it a whirl with the intention of enabling things to see which one was the problem.  I got excited about the redirect going and just reset anyway.

Kudos0

Re: Redirect Virus

You are welcome that it's fixed. But the problem may still be there. Please download the tools that I linked you to and run a scan.
Kudos0

Re: Redirect Virus

@djisbored: to proactively protect your entire system from adware, greyware and endless PUPs, I'm afraid you must take care of your left mouse button. Somehow, the more downloads you get, the more risks you will face.

Always, beware of those so-called "FREE downloads":

Thx and luck... :)

PUP Hunter PRO: Just TRYING to save the world (U) from cyber threats, A single blog post, at a time, and ONCE & FOR ALL. (A fan of Nadia_Kovacs)

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