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Kudos0

Refund

How do I contact customer service for a refund?

Replies

Kudos0

Re: Refund

Norton Community does not have access to your Norton account, subscription nor payment information. 
Please Contact Norton Support regarding your subscription/refund. 


FAQ: Norton subscription and renewal
https://support.norton.com/sp/en/us/home/current/solutions/v126985328

Learn more about your automatically renewing subscription
https://support.norton.com/sp/en/us/home/current/solutions/kb20080417115558EN

Norton annual and monthly subscription refunds
https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507EN

Cancellation & Refund Request
https://support.norton.com/sp/en/us/home/current/autorenew


Please allow all Norton pages content.
Please turn ad/content-blocker & VPN Off.  
Please clear browser cookies n' cache.
Please allow all Norton cookies/ads/scripts/frames/trackers/beacons/etc.
Please allow all Norton pages content that may be blocked by browser extension &or built-in browser protection. 


~ My topic is not listed above -> I still need help -> Sign In -> Chat Now / View Phone Number


  • In Chat dialog click "Manage my account" -> click "Something else" -> type "Live Agent" -> until you see "I am transferring you to a specialist for further assistance". 


What's your geo-location/country?  Are you United States?
Maybe, I can post Norton Support phone number, if you want. 

Kudos0

Re: Refund

Stop your Norton subscription from automatically renewing
https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN


Please check your Norton account to manage licenses / subscriptions.
https://my.norton.com/extspa/account/subscriptions

Please check your Norton account to confirm ... Automatic Renewal Off ... and no billing information. 
MY SUBSCRIPTIONS reports:  Activate Subscription Renewal ... with Automatic Renewal Off.  

BILLING INFORMATION reports:  There is no billing profile saved in your account ... with no billing information.

Kudos0

Re: Refund

  • Users report Norton pulls recurring subscription payment 30-45 days before current term expiry. 

FAQ: Norton subscription and renewal

  • We send a notification email before each upcoming annual renewal (usually about 50-65 days ahead), so that you are not caught off-guard. This notification email provides important information, such as the price for the next annual term, and the subscription renewal and billing dates. This helps you to adjust your protection plan according to your needs.

https://support.norton.com/sp/en/us/home/current/solutions/v126985328

Learn more about your automatically renewing subscription

  • For annual subscriptions, we send you an email with the renewal price, the billing date, and related details before any charge occurs so that you know it is coming.

https://support.norton.com/sp/en/us/home/current/solutions/kb20080417115558EN

Norton annual and monthly subscription refunds
https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507EN