Kudos0

REFUND

Posted: 12-Oct-2023 | 10:12PM · 5 Replies ·

Not sure why anyone would buy a norton product. They are very efficient at taking money, but unable to actually provide the refund. But Norton is amazing at telling customers to wait. 

Am writing on here as it is the only way to possibly contact Norton in writing. 

I have followed norton policy in requesting a refund within the 60 days of my payment being taken from my account. Surprisingly enough, norton is amazing at taking money, but not so good at actually refunding it. I did this twice, waiting both times before having to contact norton myself. It would be too much to expect norton to realise that it had failed on their end and contact a customer. So their fix was to send a cheque. after the 6 week wait, I tried the online chat and ended up getting some guy who hung up on me. I spent over an hour on the phone and was told to keep waiting. I

If I dont get a refund by the 16th oct 2023, Syd time. you will be hearing from my lawyer. they will be ordering Norton to pay (but not limited to) not only my refund, but time wasted taken, mental stress, legal help and fines for my other bills that are overdue because I have been waiting for the money from Norton. 

I would also like to point out the failure of the email system. A staff member guaranteed me on the phone that I would be able to reply to the email, but the reply button is greyed out (see picture).

File Attachment: 
Image icon norton.png

Replies

Kudos1 Stats

Re: REFUND

Posted: 13-Oct-2023 | 6:03AM · Edited: 13-Oct-2023 | 6:37AM · Permalink

Norton Community hears Refund complaints:
https://community.norton.com/en/search/site/refund

Maybe, reply is greyed out because message is in your Junk folder.
Please move message to your Inbox (It's not junk) and try reply. 

Maybe, try forward with <email address>

nortonsupport2@norton.com

Please share how long it's been since your submitted Refund Request.  

We'll try to call attention to your concerns:  

Norton annual and monthly subscription refunds
https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507EN

Cancellation & Refund Request
https://support.norton.com/sp/en/us/home/current/autorenew

Kudos0

Re: REFUND

Posted: 07-Nov-2023 | 5:34PM · Permalink

@Cass23

Please post progress:
Thanks

Kudos0

Re: REFUND

Posted: 08-Nov-2023 | 3:02AM · Permalink

Have not received refund.
Kudos0

Re: REFUND

Posted: 08-Nov-2023 | 4:11AM · Edited: 08-Nov-2023 | 4:44AM · Permalink

Cass23:
I would also like to point out the failure of the email system. A staff member guaranteed me on the phone that I would be able to reply to the email, but the reply button is greyed out (see picture).

Respectfully,
Your pic seems to indicate the email is in your Junk folder. 
Maybe, reply is greyed because email is in your Junk folder?
Maybe, try "It's not junk". Can you move email to your Inbox?
Maybe, you need to reply to the email? 
Maybe, try "forward" with <email address>

nortonsupport2@norton.com

Cass23:
I have followed norton policy in requesting a refund within the 60 days of my payment being taken from my account. 
So their fix was to send a cheque. after the 6 week wait.
Have not received refund.

Was your request made 6+ weeks back?
Your email pic seems to indicate Oct 13.  Oct 13 is ~26 days from today.  
Was your Norton subscription:

  • Purchased from Norton.com ›
  • Purchased from a retail store ›
  • Purchased through partners, such as internet service providers and telecom companies ›
  • In-app purchase from Apple App Store, Google Play Store, or Microsoft Store ›
  • Refunds for Japan ›

Note: Cancellation & Refund Request page is only for products purchased from Norton eStore. 

Since, you mention 6 weeks and Syd time (Australia?)

Please allow six weeks for the refund to be processed. Items with an asterisk (*) are required for processing your refund.

https://support.norton.com/sp/static/ftpdata/english_us_canada/documentation/En_US_Refund_Form.pdf
I wonder whether the "form" is for US/Canada? 

-----------------------------------------------------

I've never requested a refund. 
1) Please share whether the request process generates a confirmation number? 
2) Please share whether you were able to send email reply with requested information?

Thanks

Kudos0

Re: REFUND

Posted: 08-Nov-2023 | 6:35AM · Edited: 08-Nov-2023 | 6:46AM · Permalink

as test: opened up Norton annual and monthly subscription refunds with /au/
https://support.norton.com/sp/en/au/home/current/solutions/kb20100512172507EN
vs
https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507EN

the Purchased from a retail store ›

  1. Download, print, and complete the form.

is the same us_canada form
https://support.norton.com/sp/static/ftpdata/english_us_canada/documentation/En_US_Refund_Form.pdf 

I guess Australia uses the same us_canada form?