Solved.
Kudos0

refund of annual renewal fee

Posted: 21-Apr-2022 | 11:16AM · 2 Replies ·

I am attempting to request a refund of annual renewal fee taken 5 weeks before my current subscription for Norton 360 Premium ends. When I select this option from the support menu I end up in an endless loop.  Suggestions?

Labels: Auto Renewal, Refund

Replies

Accepted Solution
Kudos0

Re: refund of annual renewal fee

Posted: 21-Apr-2022 | 11:45AM · Edited: 21-Apr-2022 | 12:00PM · Permalink

Norton Community does not have access to your Norton account, subscription nor payment information. 
Please Contact Norton Support regarding your subscription/refund. 

Contact Norton Support ->
Chat Support: Chat Now 
Phone Support: View local phone numbers

regarding Chat Support: Chat Now 
Please allow all Norton pages content.
Please turn off ad blocker and VPN.  

Chat Support -> Please review:
https://community.norton.com/en/comment/8522626#comment-8522626

Chat Now -> Sign In to your Norton account ->
click "Manage my account" -> "Something else" -> type "Live Agent" until ChatBot Kate reply: "transferring you to a specialist for further assistance".  

regarding Phone Support: View local phone numbers
Please allow all Norton pages content.
Please turn off ad blocker and VPN.  

Please share your geo-location/country. 
Maybe, I can post Norton Support phone number, if you want?
Are you United States?

Twitter Norton Support
https://twitter.com/NortonSupport

Kudos0

Re: refund of annual renewal fee

Posted: 21-Apr-2022 | 11:46AM · Edited: 21-Apr-2022 | 12:19PM · Permalink

  • Norton sends (for annually recurring subscriptions) email notice (with price, term, and related details) usually about 30-45 days before current term expiry. 
  • Users report Norton pulls recurring subscription payment usually about 30-45 days before current term expiry. 
  • Users report approx 30-45 days before current term expire...not being able to change Automatic Renewal Service setting. 

Please see your Norton account to manage licenses / subscriptions.
https://my.norton.com/extspa/account/subscriptions

Please check your Norton account to confirm ... Automatic Renewal Off ... and no billing information. 
MY SUBSCRIPTIONS reports:  Activate Subscription Renewal ... with Automatic Renewal Off.  

BILLING INFORMATION reports:  There is no billing profile saved in your account ... with no billing information.

Stop your Norton subscription from automatically renewing
https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN

Online Refund Request
https://support.norton.com/sp/en/us/home/current/autorenew

Refunds for Norton annual subscriptions
https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507EN

Learn more about your automatically renewing subscription
https://support.norton.com/sp/en/us/home/current/solutions/kb20080417115558

When you stop your subscription from automatically renewing:

  • Your subscription will continue through the end of your already paid subscription term, after which it will end and not automatically renew.

  • It typically takes a few hours from your request for the change to take effect.

  • Any benefits associated with automatically renewing subscriptions may end when you stop your subscription from automatically renewing.

After cancelling your recurring subscription, your subscription will not automatically renew.  Your protection will continue through the end of your current paid term. 

After cancelling your recurring subscription, your subscription will not have the Norton Virus Protection Promise.  Your protection will continue through the end of your current paid term.

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