Solved.
Kudos0

Refund on auto renewal

Posted: 20-Sep-2022 | 7:32PM · Edited: 21-Sep-2022 | 3:49AM · 3 Replies ·

I have been charged for the renewal of a subscription for another year without warning. I would like to cancel this subscription for this year and get my money back. I tried to contact the support via chat but it didn't work. What else is left to do ?

MY BILLING INFORMATION:

Order Number: [Removed]

Name: Hoan nguyen 

Account ID: [Removed]

Thanks for your help,

[Edit: Removed personally identifiable information to conform with the Participation Guidelines and Terms of Service]

Labels: Refund
Accepted Solution
Kudos0

Re: Refund on auto renewal

Posted: 20-Sep-2022 | 7:55PM · Permalink

Norton Support is via Chat or Phone.  No email support. 

Please review: ~ regarding Chat Support ~ regarding Phone Support
here > https://community.norton.com/en/comment/8530796#comment-8530796

as test: Chat from Edge ... okay for me. 

~ Contact Norton Support

Twitter Norton Support
https://twitter.com/NortonSupport(link is external)(link is external)

~ regarding Phone Support
Please share your geo-location/country. 
Maybe, I can post Norton Support phone number, if you want?
Are you United States?

View Accepted Solution in Context

Replies

Kudos0

Re: Refund on auto renewal

Posted: 20-Sep-2022 | 7:50PM · Edited: 20-Sep-2022 | 8:08PM · Permalink

Please visit the Cancellation & Refund Request page.

Refunds for Norton annual subscriptions
https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507EN

Kudos0

Re: Refund on auto renewal

Posted: 20-Sep-2022 | 7:55PM · Edited: 20-Sep-2022 | 8:00PM · Permalink

R U asking how to stop your Norton subscription from automatically renewing?_________________________________________________

Norton Community does not have access to your Norton account, subscription details nor payment method.  

  • Norton sends (for annually recurring subscriptions) email notice (with price, term, and related details) usually about 30-45 days before current term expire. 
  • Users report Norton pulls recurring subscription payment usually about 30-45 days before current term expire. 
  • Users report not being able to change Automatic Renewal Service setting about 30-45 days before current term expire. 

Norton Community does not have access to your Norton account, subscription details nor payment method. 
Please Contact Norton Support regarding your subscription/refund. 

Learn more about your automatically renewing subscription
https://support.norton.com/sp/en/us/home/current/solutions/kb20080417115558

Stop your Norton subscription from automatically renewing
https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN

Please check your Norton account to manage licenses / subscriptions.
https://my.norton.com/extspa/account/subscriptions

Please check your Norton account to confirm ... Automatic Renewal Off ... and no billing information. 
MY SUBSCRIPTIONS reports:  Activate Subscription Renewal ... with Automatic Renewal Off.  

BILLING INFORMATION reports:  There is no billing profile saved in your account ... with no billing information.

When you stop your Norton subscription from automatically renewing:

  • Your subscription will continue through the end of your already paid subscription term, after which your subscription will not automatically renew.
  • It typically takes a few hours from your request for the change to take effect.
  • Associated recurring subscription benefits may end when you stop your subscription from automatically renewing.

When you stop your recurring subscription, your subscription will not automatically renew. 

  • Your subscription will continue through the end of your current paid term. 
  • Your protection will continue through the end of your current paid term. 

When you stop your recurring subscription, your subscription will not have the Norton Virus Protection Promise.  

  • Your protection will continue through the end of your current paid term.  
  • Your subscription will continue through the end of your current paid term. 

______________________________________________

FAQ: Norton subscription and renewal
https://support.norton.com/sp/en/us/home/current/solutions/v126985328

FAQ: Norton Subscription status
https://support.norton.com/sp/en/us/norton-360/current/solutions/v136019247

Accepted Solution
Kudos0

Re: Refund on auto renewal

Posted: 20-Sep-2022 | 7:55PM · Permalink

Norton Support is via Chat or Phone.  No email support. 

Please review: ~ regarding Chat Support ~ regarding Phone Support
here > https://community.norton.com/en/comment/8530796#comment-8530796

as test: Chat from Edge ... okay for me. 

~ Contact Norton Support

Twitter Norton Support
https://twitter.com/NortonSupport(link is external)(link is external)

~ regarding Phone Support
Please share your geo-location/country. 
Maybe, I can post Norton Support phone number, if you want?
Are you United States?

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