Solved.
Kudos0

Refund hasnt come through after 10+ days

Posted: 03-Dec-2021 | 1:27PM · 5 Replies ·

So I have requested a refund about 11 days ago, and it was supposedly processed the same day. However I have not received the money and I dont know what to do or whom to ask for help because everytime I go on the live chat, they say the exact same thing as before "your money will surely arrive in another 1 to 2 days" . On the 'Order History' it says it has been refunded, but it doesnt say the card type, nor does it show the card number. This is rediculous. I have also gotten an email saying I'll be getting a refund (11 days ago). The refund policy says "up to 7 days". FIx your sh*t. All my billing information is correct and upto date.

Labels: Refund, Auto Renewal
Accepted Solution
Kudos0

Re: Refund hasnt come through after 10+ days

Posted: 11-Dec-2021 | 11:50AM · Permalink

I dont know weather it just took waaaay longer than it should have or someone actually did something. but the refund  came through eventually after 13 total days.If someone did do something, thank you very much. other than that thank you for trying to help me.

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Replies

Kudos0

Re: Refund hasnt come through after 10+ days

Posted: 03-Dec-2021 | 1:36PM · Edited: 03-Dec-2021 | 1:47PM · Permalink

Curious, what does you bank/credit card issuer say? 
Maybe, credits are posted with the next credit card cycle.  
Norton Community does not have access to your Norton account, your payment information nor your bank/credit card.  

Kudos0

Re: Refund hasnt come through after 10+ days

Posted: 06-Dec-2021 | 5:45PM · Permalink

@K.Sinakov I have forwarded your issue to a moderator / admin for possible resolution.

SA

MS Certified Professional : Windows 11 Home/Pro 22H2 x 64 build 22621.2715 / Windows 10 Pro x 64 version 22H2 / build 19045.3693 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.10.10 / Opera GX LVL5 (core: 104.0.4944.70) 64 bit-Early Access w/Norton Chrome Extensions
Kudos0

Re: Refund hasnt come through after 10+ days

Posted: 11-Dec-2021 | 10:06AM · Permalink

@K.Sinakov I'm following up to see if you have a resolution with your issue. 

SA

MS Certified Professional : Windows 11 Home/Pro 22H2 x 64 build 22621.2715 / Windows 10 Pro x 64 version 22H2 / build 19045.3693 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.10.10 / Opera GX LVL5 (core: 104.0.4944.70) 64 bit-Early Access w/Norton Chrome Extensions
Accepted Solution
Kudos0

Re: Refund hasnt come through after 10+ days

Posted: 11-Dec-2021 | 11:50AM · Permalink

I dont know weather it just took waaaay longer than it should have or someone actually did something. but the refund  came through eventually after 13 total days.If someone did do something, thank you very much. other than that thank you for trying to help me.

Kudos0

Re: Refund hasnt come through after 10+ days

Posted: 11-Dec-2021 | 5:57PM · Permalink

Thanks for the follow-up, glad we could help as well. Happy holidays!!

SA

MS Certified Professional : Windows 11 Home/Pro 22H2 x 64 build 22621.2715 / Windows 10 Pro x 64 version 22H2 / build 19045.3693 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.10.10 / Opera GX LVL5 (core: 104.0.4944.70) 64 bit-Early Access w/Norton Chrome Extensions

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