• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

Registration in EAP

I can not register in the EAP

Fulfilled all the conditions,

  1. Operating System Language - US English Only
  2. Product - Norton Security / Norton Security with Backup
  3. Product Version - 22.8.0.50 / 22.8.1.14 / 22.9.071
  4. Product State - Activated (Not Expired)
  5. Product is registered with a Norton Account
  6. OS Version – Windows 7 or greater

but get an error
Windows 10 build 15063
 

Replies

Kudos0

Re: Registration in EAP

Hi @BigStone

Thanks for reporting this issue.

I'll check this out and update this thread if I need more information from you.

Mohanakrishnan G | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Registration in EAP

Hi
I was able to register in the EAP by installing version 22,8,1,14,

Kudos0

Re: Registration in EAP

Super. Thanks for the conformation, @BigStone

A new EAP build 22.10.0.40 is now available. Please run LiveUpdate to get it.

Looking forward for your list of suggestions and feedback on EAP 

Mohanakrishnan G | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Registration in EAP

I was using EAP, but yesterday, I had to delete both Norton and malwarebytes to install the windows 10 home Evaluation copy Build 16170.rs_prerelease.170331-1532.  In about October or November, I was online with Microsoft because I could not update the Microsoft upgrade they where pushing, we did everything and I had to do a clean install, it took days of them trying to find a problem, and gave me to a level 2 tech, they couldn't find the answer.  Well updating this time, I had the same problem even after disabling all settings in both products.  So I deleted both and it installed no problem.  Maybe others might have a problem with this.  It was malwarebytes 3.0 at that time too.  Any ways I was signed up for EAP before and using it.  I can no longer get it to install after reinstalling norton it is running version 22.9.1.12, any help would be appreciated, don't know what else to do.

Thanks,

Mike

Kudos0

Re: Registration in EAP

Sorry for the inconvenience, @Mike34520,

Could you confirm if your Operating System is USA English Only?

If Yes, Could you please click HERE to download the new EAP Tool to see if it helps?

Mohanakrishnan G | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Registration in EAP

Thanks for reaching out.  I am running a US version of the software, and I was using it previously until I updated windows to the windows creator.  I put a screen shot in and it shows the windows version.  Has anyone else reported this problem, with the new windows creator tool?

Thanks,

Mike

It seems I can't send the file as it isn't txt, pdf, or zip, but I am6 getting the same error.

Windows 10 Home

Evaluation Coyp. Build 16176.rs_prerelease 170410-1642

The tool says I don't have a valid registration license or product to participate.  I have a full license, and I am running Norton Security Version 22.9.1.12

Kudos0

Re: Registration in EAP

I have the same issue as the OP, I had deleted my "Guest" machine in the VM to upgrade the Windows copy to the Creators update, and just tonight tried to convert my channel over to EAP and it claimed I did not have a licensed/registered version ect. 

http://i.imgur.com/RxTtatF.png

Kudos0

Re: Registration in EAP

I've informed the team about this and will update this thread when I have more information

Mohanakrishnan G | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Registration in EAP

I wish to add that I am in the same situation.

Running the latest Norton Security on Windows 10 with a valid Sub still good with over 100 days left, and it gives the same "Do not have a licensed/registered version" message, and so on. :/

The file used was: EAP_Targetter_All_English.exe  if this helps.

Kudos0

Re: Registration in EAP

Hi @S.R.,

Sorry for the inconvenience.

Could you tell me the version of the Norton Security program?

Mohanakrishnan G | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Registration in EAP

Hello.

Can't say which version was offered to be tested at the time, but the Targetter.exe file was dated from July 4th..

I had no choice but to return to the 22.9.4.8 General-Release Norton Security version I was already using, so I could stay protected. heh

Kudos0

Re: Registration in EAP

I was trying to enroll in the EAP program, but did get the same message as BigStone. I have version 22.10.1.10. Hope I do not have to uninstall NS and get an older version since it seems that EAP Tools supports only product version - 22.8.1.14 / 22.9.0.71 / 22.9.1.12 / 22.9.3.13 / 22.9.4.8 / 22.10.0.85 , but not the newest.

Windows 10 Pro, 64 bit.

This thread is closed from further comment. Please visit the forum to start a new thread.