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Kudos0

Reinstallation paranoia

I asked a computer fixup shop to restore a missing file on PC that was preventing me from booting. Instead they reinstalled Windows XP, and now all my applications are uninstalled. In particular, Windows thinks I have no anti-virus program and the driver for my cable modem has gone missing.

Before they kindly did a job on me, Windows Explorer would show a directory or something of all the files Norton 360 was backing up, so I could check my backup choices without going online. It's gone now. Reinstalling Firefox wiped out my bookmarks, so I'm worried that reinstalling Norton 360 (if I ever get my modem working) may similarly persuade NOBU somehow that I have nothing chosen for backup and I'll lose everything. Is there any danger of this? And if the answer is no, are you really really sure?

Is there something I can do short of reinstallation to persuade Windows that Norton 360, for which all the program files still seem to be around, is still my anti-virus etcetera program?

Replies

Kudos0

Re: Reinstallation paranoia

I asked a computer fixup shop to restore a missing file on PC that was preventing me from booting. Instead they reinstalled Windows XP, and now all my applications are uninstalled. In particular, Windows thinks I have no anti-virus program and the driver for my cable modem has gone missing.

Before they kindly did a job on me, Windows Explorer would show a directory or something of all the files Norton 360 was backing up, so I could check my backup choices without going online. It's gone now. Reinstalling Firefox wiped out my bookmarks, so I'm worried that reinstalling Norton 360 (if I ever get my modem working) may similarly persuade NOBU somehow that I have nothing chosen for backup and I'll lose everything. Is there any danger of this? And if the answer is no, are you really really sure?

Is there something I can do short of reinstallation to persuade Windows that Norton 360, for which all the program files still seem to be around, is still my anti-virus etcetera program?

Kudos0

Re: Reinstallation paranoia

Hello

Take a look at this thread for info on how to access prior backups once you have reinstalled Norton 360.  If you have only a few files you want to restore you can also access the data from http://n360.backup.com. Note however that the web interface permits single file downloads only. The main Norton 360 program is what you want to use to restore the entire set.

Also keep in mind once you start a restore let it run. Don't stop and start it if it appears its not doing anything. It has quite a bit of work to do in the background aka server side before it actually downloads anything to your computer.

Kudos0

Re: Reinstallation paranoia

That thread has this advice:

<<Open the main Norton 360 user interface -> Back up -> Manage Backup sets -> Where -> Choose Secure Online Storage and Click on the link on-screen to activate Online Storage.>>

I did that, and Online Storage was already selected. Just to be sure, I unselected it and reselected it.

 

<<Once you do this and go the Restore page, Click on View All from the Restore Page -> Restore source tab should list all the available online backup sets.>>

I did that, and the one backup source listed was indeed my 1.9GB DefaultSet, backed up last on 4 Dec. I tried restoring a file from it; worked fine.

But....

When I click on Manage Backup Sets, where the only choice for Backup Set Name is DefaultSet as expected, and I click Preview under What, I don't get the 1.9GB backup. It gives me some sort of default DefaultSet: 6,612 files, 640.2 MB.

I renamed DefaultSet to Glorch. When I went to the Restore page, View All showed me only my real backup, named DefaultSet. Went back to Manage Backup Sets; the only choice was Glorch. So what I can manage is not what I already have backed up. I don't know what will happen if I try to do a backup under the circumstances, and I'm afraid to find out. How do I get things synched up?

Kudos0

Re: Reinstallation paranoia

It will let you restore from that prior set but since its a different computer it will go to a new backup set. It's not advisable to intermingle the data from the two sources. Key reason being different folder structures, different file signatures and different content. That's why you see the discrepancy between the two views.

The best thing to do is ensure the new default set is configured to backup the content you want once you get the restore completed and data placed where you want it . After a couple of good backups you can then go into the Norton Drive via Computer and purge that old set. That'll let you reclaim the space its using. Just make sure to review the new default set under the restore view to ensure everything looks good.

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