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Kudos0

Reinstalling shows subscription expired

Hello everyone,

I need help on the following issue: I have NIS 2009 OEM for 90 days. I didn't receive the latest engine update through live update and decied to manually update. After not succeeding, I reinstalled my original NIS 2009 OEM again and surprise - Norton shows subscription expired! And I have 89 (at the time, now 86) days left. Is there a way to correct this. I really would like to finish my OEM subscription period as I like the product and read excellent reviews on NIS 2009. I will appreciate your help.

Regards to all members of the forum 

Replies

Kudos0

Re: Reinstalling shows subscription expired

Hello everyone,

I need help on the following issue: I have NIS 2009 OEM for 90 days. I didn't receive the latest engine update through live update and decied to manually update. After not succeeding, I reinstalled my original NIS 2009 OEM again and surprise - Norton shows subscription expired! And I have 89 (at the time, now 86) days left. Is there a way to correct this. I really would like to finish my OEM subscription period as I like the product and read excellent reviews on NIS 2009. I will appreciate your help.

Regards to all members of the forum 

Kudos1 Stats

Re: Reinstalling shows subscription expired

As I have seen discussed here before, OEM versions are different from regular consumer purchased products.  The licensing of these is done between the equipment OEM and the Symantec.  Sorry but maybe the best recourse is to contact your equipment OEM or Norton Customer Service.
Win10 x64; Proud graduate of GeeksToGo
Kudos0

Re: Reinstalling shows subscription expired

As dbrisenden suggests ...

Contact Customer Support and see if they can help but don't be upset if they cannot because of the OEM status of your installation.

To contact customer support Click on this link and work on from there.

You can choose CHAT or Email; phone may have a long wait time.

Note that that link is to the USA/CAN website so if you are located elsewhere I'm sure you will be able to find the equivalent location on your local Symantec website; some pages have a link at the top right where you can select the country you are located in.

Please let us know what happens.

Hugh
Kudos0

Re: Reinstalling shows subscription expired

Hello and thank you for your time.

I have contacted customer support, they were very helpful and accessed my computer remotely but nevertheless couldn't fix the problem. I simply cannot understand that - I'm installing the same OEM version from the same installer on the same computer. It's ridiculous. I have used other OEM antivirus and never had such a problem. Don't get me wrong, I'm not in the forum to criticize norton, it's a wonderful program but agree with me that's not normal.

Kudos0

Re: Reinstalling shows subscription expired

Sorry they could not fix it for you.

You say

<< I'm installing the same OEM version from the same installer on the same computer. >>

but in your first message you say:

<<  I have NIS 2009 OEM for 90 days. I didn't receive the latest engine update through live update and decied to manually update.  >>

I had read your first message that you had lost your days through installing the updated version as a full installation.

I think you need first to talk to your computer maker -- who is it as a matter of interest -- and ask them if they can give you a KEY that will give you the balance of time. But I'm not optimistic on that since the installation of the full download must have wiped that out and there really isn't a KEY for OEM versions -- they make a master image of the entire hard drive as it should be when delivered to you with everything activated and authorized but they pay the licensor a bulk sum.

So check with your computer manufacturer about this. You could also ask them if Restore to factory condition from the hidden partition or the Recovery DIsks for your PC will also install the NIS and give you the trial period again.

Then you can decide if it is worth the hassle of re-installing anything you installed after buying the PC and copying your data files from your backups (you do back up your personal files, don't you? <s>)

Please let us know how you get on.

Hugh
Kudos0

Re: Reinstalling shows subscription expired

Thank you very much for the explanation. Now I understand - the attempt at installing the update version has wiped out the remaining days subscription of my OEM version. Unfortunately, i just reinstalled my laptop before running into this issue so another reinstall is not an option. I don't think the computer manifacturer will help and recommend something different than a reinstall, since my actions has lead to this situation. Anyways, thanks again for your help. For now I'm moving to another security solution.

Kudos1 Stats

Re: Reinstalling shows subscription expired

You could run the trial version of NIS 2009 for the 15 or 30 day period and see if you like it. Then buy the subscription if you do. It is one of the best out there. And the support is unusually good -- and I spend a lot of time outside this Forum.
Hugh

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