Solved.
remaining active days disappeared after renewal
I found an old thread talking about the same problem but the link to the solution is no longer available. Do you guys know is there a way to get the days back?
Thank you!
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Accepted Solution
Re: remaining active days disappeared after renewal
Posted: 04-Jun-2022 | 7:04PM · Edited: 04-Jun-2022 | 7:30PM · Permalink
Robert:
remaining active days disappeared after renewal
Maybe, I'm not understanding your issue.
New subscription key starts New subscription term.
If you've added a new key and lost your remaining active days.
Please Contact Norton Support -> request ... add back your lost days to your current subscription term.
- Contact Norton Support - Chat
https://support.norton.com/sp/en/us/home/current/contact-chat - Contact Norton Support - Phone
https://support.norton.com/sp/en/us/home/current/contact-phone
Twitter Norton Support
https://twitter.com/NortonSupport
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Maybe, I'm not understanding your issue.
Please run Help -> Subscription Status to sync with Norton server.
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Maybe, I'm not understanding your issue.
Does Norton 360 Classic view report SUBSCRIPTION STATUS: # Days Remaining OR Active?
Automatic Renewal On = Active (click on Active for # days)
Automatic Renewal Off = Days Remaining
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Maybe, I'm not understanding your issue.
Please explain ....
Thanks
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