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Kudos0

Remote Access on Norton looking for Laptop Login Password

Is it normal for Norton remote Access technicians to ask for the user to type in password for laptop login when they are looking to restart your computer? They don't ask for it in the usual login window but rather have there own piece of software. Just worried incase they can still have access to this password?

Any advice appreciated.

Regards,

T.

Replies

Kudos0

Re: Remote Access on Norton looking for Laptop Login Password

Hello T Brown

How did you contact Norton Support? If you looked in a Search Engine such as Google, it is possible to find websites which say they are Norton Support, but they are not. You may contact Customer Support using this link.

Welcome to the Norton Community Forum.

www.norton.com/contactcs 

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Remote Access on Norton looking for Laptop Login Password

Putting the login in the separate window is part of the remote control software that allows the system to restart and the remote software to be logged in so the agent can continue the support session.

It is a one time use password that is not saved.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Remote Access on Norton looking for Laptop Login Password

Duplicate thread answered here.   https://community.norton.com/en/comment/7667641#comment-7667641

OP has already contacted support from the description of the support log in window.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Remote Access on Norton looking for Laptop Login Password

Hello peterweb

Thanks for the info about password is a one time use only.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.

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