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Kudos0

Remote Management not active

I have just installed Norton Security on two devices (upgrading from NIS). I am signed in but when I try and switch on Remote Management in Advanced settings, the "Switch" appears to be greyed out. In other words, it says Off and touching the switch will not make it change - it is neither green or red. Help - why would this be so?

Thank you

Replies

Kudos0

Re: Remote Management not active

Run LiveUpdate on each computer and continue to re-run it until it reports "No Updates Found" - then Restart the computers.

After rebooting try setting the option again.

Let us know if this solves the issue...

John

Kudos0

Re: Remote Management not active

Hello

Also try logging in as Admin. Go over the settings. Make sure that Remote Management is turned on in Administrative Settings in each computer.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Remote Management not active

Sorry - not sure what you mean by log in as admin - where do I do this?

Also - I have run Live Update over and over and also restarted - it is still grey out

Help 

Kudos0

Re: Remote Management not active

Hello

Log into the Administrative account is what I mean.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Remote Management not active

And now I can't sign in, either from the programme or from website (Chrome/ES/Dolphin). What is going on?

Kudos0

Re: Remote Management not active

Hello

Please try restarting your computer.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Remote Management not active

Re-started several times.

I am the Administrator

Now even stranger - I have tried logging in on Norton website on my phone. Error message on wi-fi - cant get on at all but with data it gets as far a welcome Mark but then says unexpected error. Really confused now!!

Kudos0

Re: Remote Management not active

Hello

Are you able to connect to other sites?

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Remote Management not active

Yes - have no problem, eg this community site etc. Could this new install of Norton upset my router? It only started when I installed NS. 

Kudos0

Re: Remote Management not active

Hello

No, I don't think it's your router...

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Remote Management not active

But I can access on my phone with w-fi switched off, ie on data. That's why I though it was a router problem?

This is really weird!!

From NS programme, if I go to help and, for example, subscription status or add a device, it just tells me it cannot connect to server at the moment

I just can't seem to connect to anything associated with my account either through Norton website or through NS programme. Whatever I do it seems to just say the server is unavailable. I have tried on my PC and also tried my account on website on two tablets.

Kudos0

Re: Remote Management not active

Hello

Are you getting an error message?

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Remote Management not active

If I try to "Sign In" from the NS programme window (top right) it says "We cannot connect to the Symantec server at this time. Try again later"

If I try to sign in on the Norton website it says "This webpage is not available"

Kudos0

Re: Remote Management not active

Hello

While you are waiting for a connection, you can check your settings and make sure everything is set up the way you want it. You can do that while you are connected as Administrator.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Remote Management not active

I think all settings are OK. Anything particualr I should look for and where

Kudos0

Re: Remote Management not active

Seems you may have more going on than just a "in NS" settings issue - But then again, maybe not...

Have you tried power cycling your router?  And if there's a separate BB Modem, power cycling it as well?

If any/all other websites (except Norton/Symantec sites) seem to be working, then also worth checking is the DNS setting in the router - and confirming that it is still has a "known good" DNS service definition - something like your ISP's default DNS server assignment, or perhaps Norton's ConnectSafe DNS servers?

Lastly - It's also conceivable that your current problem is a (hopefully) temporary geo-locative one - or in other words, depending on where you are located on the planet, there may be a temporary Norton Cloud Services connection issue...

Kind regards,

John

Kudos1 Stats

Re: Remote Management not active

Hello mark and john

I don't think it's anything on mark's end of things as far as not being able to connect to some things having to do with Norton and Symantec sites.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Remote Management not active

Hi marklydarkly,
To rule out the ISP from scene, I request you to connect your machine to internet via your mobile data connection (directly dialing in after configuring the mobile modem on your computer/sharing via hotspot/usb tethering.)

Sometimes, remote-monitoring will turn on only when the key is activated.
regards, CV | There is no ONE TOUCH KEY to security . Be alert and vigilant. . | Always have a Backup Plan!
Kudos1 Stats

Re: Remote Management not active

Hello

Norton has been advised and is looking into the problem..

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Remote Management not active

More info - I am on another computer now and at work so not my w--fi/provider. I have managed to log onto the Norton website and into my account. On 'Devices' it says it cant access my devices but on 'Services' it lists my new install of NS, with the product key and the two computers I have installed it onto. So it would appear that it is registered but my computer or tablet at home just cant access the Norton log in page ?????????

Also - sorry but there are lots of suggestions here about checking settings (DNS etc) but I am not a computer person and don't know where to look or what I am looking for so this doesn't really help me - sorry

Kudos1 Stats

Re: Remote Management not active

Honestly, I don't think there is any setting they you can change to get this resolved.  I'm having the same issue trying to check my devices in Norton Management too.

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Remote Management not active

Any more help please. To summarise

If I try to "Sign In" from the NS programme window (top right) it says "We cannot connect to the Symantec server at this time. Try again later"

If I try to sign in on the Norton website it says "This webpage is not available"

This is on my computer at home. I can sign in to my account on the website on my computer at work (different computer.

This happened immediately after upgrading from NIS to NS

This is really frustrating. Help please.

Kudos0

Re: Remote Management not active

Krusty13:

Honestly, I don't think there is any setting they you can change to get this resolved.  I'm having the same issue trying to check my devices in Norton Management too.

Thanks Krusty -

Your post prodded me to have a look at the Management site too - with apologies to the OP, it's something I should have done much sooner...

As Krusty has pointed out, there's definitely a problem currently going on with Norton Manage.  It took the site a very long time to list my registered devices and to display the status on each - though the names of all my devices listed almost immediately, it took another 10 minutes or so for it to figure out and display the status of the devices.

Since I'm in the opposite hemisphere from Krusty, it seems that whatever the problem is, it's global...

Thanks again Krusty and Cheers!

John

Kudos0

Re: Remote Management not active

Just spent an hour on Chat with remote assistance = played with all sorts of things - updating Java, DNS settings - no luck so he suggested it must be with my ISP as I cant sign in on my tablet either.

Thing is, I don't even get as far as the sign in page - it just won't load manage.norton.com at all.

He suggested remove and repair but I am worried that if probelm persist I won't then be able to set up and register the re-install. What does anyone think?

Kudos2 Stats

Re: Remote Management not active

I think you just need to give it some time...  As earlier stated by a few individuals, the Norton Management (and possibly other Norton Cloud anchored) functions seem to be inoperative (or at best, only partly functional) at present...

As for the failed efforts and recommendations of the chat technician, there is an ongoing, often repeated, (but not well known) issue regarding Norton's lack of timely communicating information about occurrences of these sorts of issues to their support techs...

IMO - The problem will likely be cleared up in a day or two.

Kind regards,

John

Kudos0

Re: Remote Management not active

OK John - thank you. I'll see what happens. I suppose my worry was that my issue is slghtly different - can't even get as far as the sign in page but can on my computer at work.

Kudos0

Re: Remote Management not active

Hello

As I mentioned last night, Norton has been advised of this thread and is looking into the problems being mentioned in this thread.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Remote Management not active

Thank you floplot - will I get a response from Norton in this thread?

Kudos1 Stats

Re: Remote Management not active

Hello marky

I doubt if they will respond in this thread, but I'm not sure. . It's the weekend just about, so the fix may happen before any announcements are made. I guess you will have to keep trying and see if you can connect.  Look around at some of the other threads, you may see similar problems...

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos3 Stats

Re: Remote Management not active

Hi Mark,

Sorry for the inconvenience caused.  

We have an intermittent issue ongoing with the Norton Management and other Norton Portals.

The team is already aware of this issue and they are working on it.

I'll update this thread when I've more information.

Thank you for the patience.

Mohanakrishnan G | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Remote Management not active

Hello Mohan

Thank you for informing this thread about the ongoing problem.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Remote Management not active

I see that this (assumedly same) problem is also affecting the ability to retain product account Sign In...

Kind regards,
John

Kudos0

Re: Remote Management not active

Hello John

Most likely it does as Mark said he couldn't sign into it.


If I try to "Sign In" from the NS programme window (top right) it says "We cannot connect to the Symantec server at this time. Try again later"


Not being able to sign in will affect the whole vault and sign in process for that and the activities for the toolbar.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Remote Management not active

Hello Yes - correct, I cannot sign in from product either. Note that product seems to be working otherwise and my subscription due days are counting down OK.
Kudos0

Re: Remote Management not active

While waiting to see if Norton to come up with something, I have just reset my router to factory settings. No change still not working. Oh well, it was a long shot :(

Kudos0

Re: Remote Management not active

And another update..... taken my PC to my father's house and with his BT broadband, I am able to log in from both the programme and on the sign in on the Norton website. Back home now on Virgin Broadband and can't log in on website.....but.........as the programme was already logged in, it is still logged in and I have access to my services and account information etc. It looks as if I just can't get to the log in bit on either website or programme ,but once I am logged in it is OK for the programme (but still not the website.

Sorry - appreciate that Norton are looking into this but hope this further update might help

Kudos0

Re: Remote Management not active

FWIW, when this situation started a few days ago, I started using my Online Vault (in lieu of my Local Vault) and I was logged into my Norton Account when the instability of the server first occurred and have remained logged in thru 3 nightly reboots and my Online Vault has been flawless.

So it appears if you can manage to get logged in, you can stay logged in and the situation is avoided.

Kudos0

Re: Remote Management not active

marklydarkly:

And another update..... taken my PC to my father's house and with his BT broadband, I am able to log in from both the programme and on the sign in on the Norton website. Back home now on Virgin Broadband and can't log in on website.....but.........as the programme was already logged in, it is still logged in and I have access to my services and account information etc. It looks as if I just can't get to the log in bit on either website or programme ,but once I am logged in it is OK for the programme (but still not the website.

Sorry - appreciate that Norton are looking into this but hope this further update might help

Very interesting report...

Your description points to a possible routing or filtering issue that is (most likely) and in-part, centric to your "at home" internet service provider.  Sometimes this is due to what is referred to as a "DNS Poisoning" and in this case, may have occurred at your ISP's DNS servers.  There have been however, cases of more widespread "on-mass" DNS poisonings wherein many DNS servers scattered throughout the internet system become affected - a widespread "Hack", so to speak...Such widespread occurrences are generally quickly detected and fixed because of the scale of their magnitude - but it sometimes takes some smaller ISPs a while to figure it out and set their services right again...

If you feel at all comfortable entering a different DNS into your router (as a test), I'd suggest trying Norton's own DNS server service IPs in your router to see if it has an effect on your problem.  Information on performing this change can be found at: https://dns.norton.com/configureRouter.html

Cheers!

John

Kudos0

Re: Remote Management not active

Thank you John but that didn't do the trick :( :(

This is so frustrating

Kudos0

Re: Remote Management not active

Sorry to hear that changing the DNS didn't help - But nonetheless, based on your report of it working properly when using another ISP (at your father's house), it still sounds to me as though there is either a routing or a blocking issue influencing this that's outside the confines of your physical computer...

By chance is your home internet service via something like an Apartment, Condominium, or other Communal Dwelling situation?

Kudos1 Stats

Re: Remote Management not active

Hello

Please don't forget that this server issue is intermittent and doesn't affect all servers. Remote management is one of the areas affected. It doesn't seem to affect everyone either. Having signed into your account does seem to help the situation. Since it's Sunday, the people who I could get an update from aren't in today. Perhaps on Monday, I will get another update. No promises though about that....Or that your problem is connected to the server issue. There could be other reasons for some people's problem which I know is what John is trying to do.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Remote Management not active

Thanks Flo -

FWIW, I'm located within a couple-hundred miles of Symantec's U.S. Headquarters (not that it matters, really).  I can also confirm that presently there's still an ongoing issue with their Remote Management functionality (at my location).

Who knows - those who do aren't saying much.  There is a known problem (actively being addressed) regarding available global internet address space - with which there have been fix-implementation "headaches".  Perhaps this is one of those headaches (though I mostly doubt it).

If interested, an example of how this "scaling" issue applies to Cloud implementations can be examined at:

https://www.opennetworking.org/solution-brief-openflow-enabled-cloud-bac...

Cheers!
John

Kudos0

Re: Remote Management not active

And another update. Tried accessing account from NS programme and website with Chrome. SUCCESS !!!!!!!!!! Oddly on the top right of the programme interface it used to say my name - now says my e-mail address. BUT...........tried again half an hour later and now it doesn't work again!!!!! :( :( :( Programme is still logged in (showing my e-mail address still) but as before can't get subscription status etc. And, cannot get to log in page on website. So back to square one for now but something seems to have happened briefly!!!!!
Kudos0

Re: Remote Management not active

That's the thing with intermittent problems, they're intermittent. 

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Remote Management not active

Hello

Please don't forget to make sure that the management service is turned on in the program. If you have the 2014 programs, then it shows email address. With the 2015 products, it's supposed to show your full name.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos1 Stats

Re: Remote Management not active

Hi, 

The systems are stable right now. Could you please try accessing the Norton Management portal and see if you are able to login and see the device listings?

Please let me know if you are still facing difficulties in accessing the portal. 

Mohanakrishnan G | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Remote Management not active

Hello It is intermittent. I could access for a few minutes last night and for a short while about 30 minutes ago. But can't now.
Kudos0

Re: Remote Management not active

Hi Mohan_G,

It's now working for me, though a bit slow on initial sign-in (taking from 30 to 60 seconds on average), but once successfully signed in it seems to be fully functional.  But note too that moving between main site sections (HOME  DEVICES  SERVICES) is also sluggish (compared to how the site has functioned previously).  Also please note that I've thus-far tried using the site only a few times since seeing your announcement, therefore cannot as of yet tell if there is still an intermittent aspect as cited by the OP... 

Kind regards,
John

Kudos0

Re: Remote Management not active

FWIW,
To me it is working as before. I state to have never had this issue.

Sandro
Kudos0

Re: Remote Management not active

As of today (Mar/12/2015) everything seems back to normal (good functionality) when accessing and using the Management website.

Cheers!

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