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Kudos0

Removal tool that actually removes everything

I work with a company that has an IT company that is installing their AV on our PCs. We have had Norton, but they want to change it to something else. So, we have removed Norton through add/remove programs and tried to install the new AV. The new AV still detects Norton Internet Security. We have run the Removal tool, but it still detects that there are symantec products on the PCs. We have gone through the registry and deleted everything that says Norton and Symantec and then the AV will install, but it will take a while to do every PC like that. Is there a removal tool that will actually remove Symantec AV? Can you shoot me a link or something. Thanks.

Replies

Kudos0

Re: Removal tool that actually removes everything

Normally the Norton Removal Tool   www.norton.com/nrt  is sufficient removal to allow other AV products to install. That is the most thorough tool that Norton has for removal.

I believe that even with the NRT, there are a couple of Norton entries that remain with subscription information in case you do try to install Norton in the future.

Not sure just what the other AV is finding?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Removal tool that actually removes everything

rpierce1892:

The new AV still detects Norton Internet Security. We have run the Removal tool, but it still detects that there are symantec products on the PCs. Is there a removal tool that will actually remove Symantec AV?

Can you please clarify exactly what product you had installed and what products are still being detected?  You mention both Symantec and Norton, which are different products and may need different methods of removal.

Kudos0

Re: Removal tool that actually removes everything

We had Norton 360 and I believe some others had their own norton product, most likely 360. Norton Internet Security is what Eset is finding. I can delete all the Symantec and Norton Keys out of the registry and install, but I'd like to not have to do that for 30 PCs.

Kudos0

Re: Removal tool that actually removes everything

Hi rpierce1892,

I  feel the following may be worth a try - at least on one system to see if it helps any,  prior to diving into the registry.  I am not sure where the ESET install is picking up "Norton Internet Security" install.

Please open Run by pressing windows key + R -> devmgmt.msc -> View Show

Hidden devices -> open Non-Plug and Play Drivers-> Maximize the Screen

Go to the maximized page -> if you find   NAVENG, NAVEX15, Norton Antivirus settings manager, starting from Symantec

Data Store to SymEvent (entries starting with Sym)  ->right click on them

click uninstall -> For the Restart prompts select no -> Goto Program files

if you find Norton Folder delete it -> Go to Run ->type temp ->Delete all

the files in there -> Run -> %temp% ->delete all ->Now Restart the PC -

Let us know how it went for you.

Kudos0

Re: Removal tool that actually removes everything

Since the edit time has passed - I have been informed that there is no Plug and Play Devices on WIN 8/10.  I may have missed which OS the OP was on - so sorry if the info is not applicable.

Kudos0

Re: Removal tool that actually removes everything

Most of the PCs have either 8 or 10 and I havn't had time to check the ones that have 7. Thanks.

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