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Removal of trojan.Zlob
Hi I really hope someone can help me out here. I have been trying to remove this for a couple of days now and not very successfully! Been following the instructions that I printed off the symantec site and have now got as far as backing up my windows registry but when I get to the part where I need to delete the value "shell" = "Explorer.exe, memsgs.exe" my registry only says "shell" = "Explorer.exe." then it says navigate to a different sub key and delete another value that isnt there and it just gets worse coz the next subkey value isnt there either and the next subkey isnt there. I tried contacting Symantec for advice but they wanted £70 to remove it for me - I just cant afford that sort of money so I'm really hoping someone will be able to help me out.
Thanks in advance