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Kudos0

Remove Child from iPhone that’s on Family Premier

In setting everything up I used my iPhone as the example...now my phone thinks it’s her phone. How do I delete a child from a phone (I stopped short of loading a profile).

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Kudos2 Stats

Re: Remove Child from iPhone that’s on Family Premier

Hi BenandJune,

Norton Family iOS app is currently meant for child which is to be installed on child device. Please follow the below steps to come out of the restrictions enforced on your device,
- Log-in in to Norton Family portal(https://family.norton.com/web/).
- Under 'Devices' tab search for your device name and click 'trash' icon on the top left corner to delete the device.
- Now uninstall the Norton Family app from your device.

Please make sure your device is connected to internet throughout the process.

Now, install Norton Family app on your child device and follow the on screen instruction to complete the setup.

Best Regards,
Selvakumar.A

Kudos0

Re: Remove Child from iPhone that’s on Family Premier

Thank you.

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