Remove expired subscriptions from account

Posted: 13-Jan-2022 | 11:48AM · 2 Replies · Permalink

I am at the end of my rope with Nortons.

I have been a customer for many years and each year I have subscribed to a different version of Norton.

I am getting expired notices on all my machines from an old Norton 360 with Lifelock Select Plus, exp 12/04/21, while I currently have a Norton 360 Premium subscription, purchase date 11/19/2021 to expire 11/19/2022. My protection drops on all of our computers and phones. There does not seem to be a way to remove the expired subscription and we have spent too much time trying to find a solution that should be easy.

Next year we will be switching if there is not an answer or solution to this issue.

I have the same question1Stats
Last Comment

Replies

bjm_ Guru

Norton Fighter25

Reg: 07-Sep-2008

Posts: 31,351

Solutions: 1,871

Kudos: 5,045

Re: Remove expired subscriptions from account

Posted: 13-Jan-2022 | 12:02PM · Edited: 13-Jan-2022 | 12:11PM · Permalink

Hope this helps:

Transfer your protection from one device to another device

Sign in to your account.

On the Device Security page, identify the device that you no longer want to protect.

You cannot remove the license associated with a device that has a red or gray (inactive) status. You must fix the issues in that device before you remove the license associated with it. If you cannot fix the issues, you can remove the device from your account.

If you do not see the device, click View History link at the bottom of the device list to see your older inactive devices. If you still do not see the device, the device may be associated with a different product key or subscription.

Click the More options icon available below the device and in the menu that appears, click Manage License.

In the Manage Licenses page, select Remove License and then click Yes to confirm.

Once you remove a license from a device, the device is no longer protected and is removed from the Device Security page.

https://support.norton.com/sp/en/us/manage-my-account/current/solutions/v73856951

Remove a device from your Norton account

You can remove a device from your Norton account at any time. Removing a device only deactivates the services installed on the device and does not uninstall it. Once you remove the device, you cannot view it on your Norton account.

If you use an older version of a Norton product, you cannot remove the device remotely from your Norton account until you upgrade your protection to the latest available version.

Ensure that your device is connected to the Internet when you attempt to remove a Norton service installed on it.

If your device is not connected to the Internet, Norton completes the removal process when the device connects to the Internet.

REMOVE A DEVICE

Sign in to your account.

In the Device Security page, click the More options (…) icon available below the device that you want to remove.

In the menu that appears, click Remove Device.

In the confirmation screen, click Remove.