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Kudos0

Remove NIS needed?

I finally decided to upgrade my Norton's program, from NIS to Norton Security Deluxe.  Since I am upgrading the program, would it be best to use the NRT, to remove the old NIS program and then install the new Security Deluxe, or just let the Deluxe program install itself?  All I have is the download card and it suggest just entering the product key and follow the prompts.  Will that remove the old NIS program?

Replies

Kudos1 Stats

Re: Remove NIS needed?

Hello PC_confused

If your NIS is running without errors? If it is, then you download the NS Deluxe program. The installation of NS will take care of uninstalling NIS. Before you start any of this, please back up your Identity Safe just in case. Please export it in dat and CSV formats to some where off of your PC.

If you are having issues with NIS, then uninstall from Control Panel, restart, use NRT, restart, then download the program. Once it is installed, please run Live Update a few times, restarting when needed. Do this until it says no more updates.. When done, restart one more time. The latest version is 22.7.0.76. Import your Identity Safe.

www.norton.com/nrt        if needed

www.norton.com/latestns      This will download NS, but it doesn't have the latest version yet. You can get it by running Live Update and restarting.

Hope this helps

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Remove NIS needed?

Hi PC_confused:

The following images will walk you through the uninstall of NIS by running NSB setup file:

(NIS, v22.6.0.142)

("Another Norton product (NIS) has been detected and is being removed...")

(a system reboot was required then.)

(Almost done: NSB 22.6.0.142 was installed successfully.)

PS: Run the setup file via the admin access (right click), or you will run into the following trouble.

PSS: The downloaded NS-ESD-Def-22.6.0.142-EN.exe (138 MB (144,956,744 bytes)) from http://www.norton.com/latestns will also automatically take care of erasing NSB.

PUP Hunter PRO: Just TRYING to save the world (U) from cyber threats, A single blog post, at a time, and ONCE & FOR ALL. (A fan of Nadia_Kovacs)
Kudos0

Re: Remove NIS needed?

I have about 52 days left, on my  current subscription.  I thank you both for you help and I'll let you know how it goes.

Kudos0

Re: Remove NIS needed?

Hello PC_confused.

If you have recently bought Norton Security, I would download and install it now. Please call Customer Support to get days from current subscription added to new subscription.

http://www.norton.com/chat  

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Remove NIS needed?

Hello floplot, your answer sort of confused me.  I've always thought when you were renewing your subscription, it was best to wait until you had a day or two left on your subscription.  Has Customer Support changed their policy, to add your existing days to your new subscription?

Kudos0

Re: Remove NIS needed?

Frequently asked questions about Norton renewal and new product purchases.
1) Note: Clock starts when the new subscription is purchased, and is part of the fine print at the bottom of linked page: <here>.

2) As soon as renewal is purchased, the additional subscription time is added to the existing time. The customer doesn't need to enter a key or anything, the current key just gets updated.

3) NEW PRODUCT via direct sales or third party sales (as opposed to renewing the license for an existing product, AKA a "renewal") then it follows the rules for "direct sales" in 1) Note:.

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