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Kudos0

REMOVED COMPUTER BUT SPACE NOT RELEASED

I have removed my Win 7 computer from the online backup to release the space and added my Win 8 computer so that I can backup, but it has not released the space and sits at 78% full. I can't backup my Win 8 computer because it says 'Not sufficient Space'.

And of course I can no longer access the Win 7 backup.

Now what do I do?

Replies

Kudos0

Re: REMOVED COMPUTER BUT SPACE NOT RELEASED

I have removed my Win 7 computer from the online backup to release the space and added my Win 8 computer so that I can backup, but it has not released the space and sits at 78% full. I can't backup my Win 8 computer because it says 'Not sufficient Space'.

And of course I can no longer access the Win 7 backup.

Now what do I do?

Kudos0

Re: REMOVED COMPUTER BUT SPACE NOT RELEASED

Hello RLT,

Please message me privately with the email address for your account and I will escalate this to the engineers for you for further investigation.

Thank you,NicoleIT Support Specialist, Symantec Corporation
Accepted Solution
Kudos0

Re: REMOVED COMPUTER BUT SPACE NOT RELEASED

Hello RLT,

Please mark your thread as solved.  Also as a suggestion for others to try that search by topic, you may want to include the steps you took to resolve your issue.

Thank you,NicoleIT Support Specialist, Symantec Corporation
Kudos0

Re: REMOVED COMPUTER BUT SPACE NOT RELEASED

I am having the same problem.  I have deleted an entire computer from the profile but it still shows 77% of the spaces occupied despite this.  Help please.

Kudos0

Re: REMOVED COMPUTER BUT SPACE NOT RELEASED

Hello DrCheshire,

Please message me privately with your email address and I will forward the information over to the engineers for investigation.

Thank you,NicoleIT Support Specialist, Symantec Corporation
Kudos0

Re: REMOVED COMPUTER BUT SPACE NOT RELEASED

This message has been moved to a thread of its own.
Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: REMOVED COMPUTER BUT SPACE NOT RELEASED

Moved to own thread for better exposure.

This thread is closed from further comment. Please visit the forum to start a new thread.