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Kudos0

Removing Norton Completely

I want to remove Norton AntiVirus completely.  My TimeMachine backups randomly fail, and operations with the external drive generate errors -36 or -50; the only solution is to restart which fixes it for a while.  I had the same problem with BitDefender, and uninstalling it solved the problem.  Now I have it with Norton.  The uninstall did not fix it, and I found the "RemoveSymanticMacFiles" terminal app and figured out how to run it with the -A option, where I saw it looked at the partitions on the external drive.  Still no joy.  Restarting many times a day is unacceptable.  I am faced with wiping my drives and manually reinstalling everything - I can't do a full restore because I don't know what Norton has apparently left behind.  Any suggestions would be appreciated.
Mac OS HighSierra, 10.13.5
4 TB external drive, 2-2TB partitions, one used as TimeMachine backup (the TM partition has been erased and started over, no fix)

Replies

Kudos0

Re: Removing Norton Completely

Hello David. Give this a try.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos0

Re: Removing Norton Completely

That was the first thing I tried.  Then I searched the web and found the terminal "shell" utility "RemoveSymantecMacFiles" and ran it with the "-A" switch (as described in the "ReadMe" file).  It apparently searched both drives and supposed removed any Nortoon files which might be there. No Joy.

Kudos0

Re: Removing Norton Completely

David. Download this version of the removal tool for MAC. DO NOT use any command switches and follow the guidelines in this Apple KB article as a reference.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos0

Re: Removing Norton Completely

Sorry, no change.

Kudos0

Re: Removing Norton Completely

David did you by chance try to manually remove Norton and its folders before using the two suggestions in the previous posts? Reading a few articles which are several years old on the forums Time Machine backup has had compatibility issues as far back as 2008. This is a long shot for a solution since the two preferred methods are failing for you.

1- Disable Time Machine on your system and reboot. 2- Once rebooted reinstall your Norton product, make absolutely sure you reboot the system. 3-When restarted use this method once again to uninstall your product. As before DO NOT become worried about using command line switches just run the program as instructed. Please let us know if you are successful.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos0

Re: Removing Norton Completely

Not successful.  Backups fail and after that error -36 or -50 saving to the other partition on the external drive.

At this point I'm thinking wipe the drive with online recovery mode, and either use migration assistant from the TimeMachine badkup OR have my off-site backup provider send me a drive with the internal drive back up on it and restore using drag-and-drop.  With Migration Assistant I likely won't lose too many prefs and keychain.

Kudos0

Re: Removing Norton Completely

David. I was suggesting that you disable your backups entirely and try to uninstall your product with the official tool at the link provided. Hoping that I haven't missed the point of the thread which appears to be getting your Norton product removed. Since both the official methods have failed my recommendation is contacting support for a next level assist.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos1 Stats

Re: Removing Norton Completely

Norton was not helpful.  If I've uninstalled it, it is no longer on my computer. I should talk to Apple about the TimeMachine problem and come back If the problem persists.  I tried to explain about the other issues with the external drive and the Symantec Removal tool and, and they weren't willing to listen to that.  Case closed, have a nice day.

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