Please Sign In with Norton Account to Ask a Question or comment in the Community
Posted: 07-Dec-2021 | 8:09AM · 12 Replies · Permalink
I have 29 days left on my subscription and a new product key to enter. Is there a way of installing the new product key so that it is added on to my remaining days rather than running concurrently?
Posted: 07-Dec-2021 | 12:36PM · Permalink
Norton Support www.norton.com/contactcs
Posted: 20-Dec-2021 | 7:59AM · Permalink
Why can't it be:
1. Enter new product key into Norton 360.
2. Norton 360 then says, 'You have x days left on your existing subscription. Do you want this new subscription added to that? Yes/No?'
3. User clicks 'yes' and subscription is added to then run consecutively.
I shouldn't have to contact support for such a basic task.
Posted: 20-Dec-2021 | 8:17AM · Permalink
Agree completely with your analysis. Maybe you should add this to the production suggestion board.
Seems like an easy program change to make to the subscription process and would eliminate phone calls to support. And probably make subscribers much happier.
Posted: 20-Dec-2021 | 8:17AM · Edited: 20-Dec-2021 | 8:19AM · Permalink
wieu224FR:That doesn't work though, I try to start a chat session, but nothing happens.
Curious, what browser? Have you tried reaching Support from Edge or Chrome new default profile?
~ regarding Chat Support
Please, try allowing all support pages content...allow all cookies, ads, scripts, frames, popups, trackers, etc.
Please, try with VPN off.
Please try Sign In to your Norton account before Contact Support.
Please, try as test, turn off all browser content blocker/s like ads blocker, scripts blockers, tracking prevention, etc.,.. either thru browser extensions or built-in browser features.
as test: Contact Norton Support - Chat - 19-Dec-2021
I click'd "Manage my account" -> "Something else" and type'd "Live Agent" until ChatBot Kate reply: "transferring you to a specialist for further assistance".
Please share your geo-location. Maybe, I can post Norton Support phone number, if you want?
Posted: 20-Dec-2021 | 9:41AM · Edited: 20-Dec-2021 | 9:42AM · Permalink
Hi,
I go to Contact Norton Support – Norton Chat Support options and I fill out the form, click on next, then it returns me to the same form. I get the same result in chrome and edge. I'm in europe.
Posted: 20-Dec-2021 | 9:50AM · Edited: 20-Dec-2021 | 9:59AM · Permalink
wieu224FR:I go to Contact Norton Support – Norton Chat Support options and I fill out the form, click on next, then it returns me to the same form. I get the same result in chrome and edge. I'm in Europe.
Have you tried reaching Support from Edge or Chrome new default profile? Have you tried with VPN Off?
Europe -> United Kingdom?
https://support.norton.com/sp/en/uk/home/current/contact-chat
https://support.norton.com/sp/en/uk/home/current/contact-phone
You can also try Facebook or Twitter. There are links at the bottom of these forum pages.
Posted: 21-Dec-2021 | 12:21AM · Permalink
Hi, thanks for your help. I'm not using the VPN. I was unable to get it working in chrome, but it did start to work in edge for some reason. Issue all resolved (at least for this year!) Probably have to go through this all over again in 12 months time!
Thanks for your help anyway. 
Posted: 22-Dec-2021 | 8:42AM · Edited: 22-Dec-2021 | 8:47AM · Permalink
wieu224FR:
I was unable to get it working in chrome, but it did start to work in edge for some reason.
@wieu224FR
~ my reason for repeatedly recommending allowing all Norton pages content:
Re: Renew norton 360 subscription without it running concurrently with existing subscription
Posted: 20-Dec-2021 | 9:50AM · Edited: 20-Dec-2021 | 9:59AM · Permalink
Have you tried reaching Support from Edge or Chrome new default profile? Have you tried with VPN Off?
Europe -> United Kingdom?
https://support.norton.com/sp/en/uk/home/current/contact-chat
https://support.norton.com/sp/en/uk/home/current/contact-phone
You can also try Facebook or Twitter. There are links at the bottom of these forum pages.