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Kudos1 Stats

renew with product key

I have a new product key to renew my Norton Security, but cannot find where to enter it. Choosing "renew" just takes me to a page to purchase a new package. I have a new package. I have logged in to my account, but there is no visible place to enter the information. It shouldn't be this difficult. Thanks for any help.

Replies

Kudos1 Stats

Re: renew with product key

To enter a new product key, open your Norton Security product and click on Help. At the bottom right is the link to enter a new key. Just remember that you will lose any remaining time on your old subscriptions when you enter a different key. So wait until only one or two days remaining before you do this.

Things happen. Export/Backup your Identity Safe data.
Accepted Solution
Kudos0

Re: renew with product key

Thank you so much! I tried that earlier and got an error message. This time it worked! have a great rest of the evening, kh
Kudos1 Stats

Re: renew with product key

Glad I could help.

We're here if you need us again.

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: renew with product key

Shall I presume that this means that Symantec is no longer permitting users to add the number of days remaining on a subscription to an update using a new product key?  That worked for years with just a phone call.

I've been holding off using my new purchase since I believe that I had read about such a customer-unfriendly policy change some time ago.

Kudos0

Re: renew with product key

UPDATE

I just got finished with an online Chat with Norton Support.  Based on the person's (male, per Google) name he was probably somewhere on the subcontinent.

He was very helpful.  I provided the two product keys that I recently purchased on eBay.  He did his magic, and I now have 734 days on my Norton Security Premium 10 device account.  Great service.

Kudos0

Re: renew with product key

blane

As you have confirmed, you can still have remaining days added if you contact support. We just warn people in case they are not aware that this can be done. If they can wait until a day or so before entering the new key, it saves them having to contact Support.

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: renew with product key

Hello blane

We also recommend that customers not to buy computer programs or keys on eBay. Many customers get burned after a while when their products end sooner than they were supposed to or they find unknown devices in their Norton Accounts. Some eBay sellers sell products as new, but in fact they are used ones. It's easy to put the plastic on the packages and have them look like new when they aren't new.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NS with BackUp 22.15.1.8 Core Firmware 267 I E 11

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