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Kudos0

renewal

Please be informed that I have been charged without my approval or any no notification prior to just charging my credit card.

Please check and take action. Please email me regarding this matter. You cannot charge my card without my approval. Please explain in writing to my email address thank you.

Replies

Kudos0

Re: renewal

There is no one in these forums that can access your Account or payment information. 

The most likely reason that you were charged is that you have Automatic Renewal enabled for your subscription. If you do not want the product you need to request a refund.   To request a refund see this Norton Support page.    https://support.norton.com/sp/en/us/home/current/autorenew?inid=communit...

Going forward, after you activate a new Norton subscription you need to log into your Norton Account and disable Auto Renewal. In your Account, hover your cursor over the user icon at the top right and click on Manage My Subscriptions. Find your current subscription and look for the button to the right of the subscription to disable Auto Renewal .

Kudos0

Re: renewal

Related to what the process is regarding auto renewals is below. You should have received an email 50-65 days before the renewal took place.

https://support.norton.com/sp/en/us/home/current/solutions/kb20080417115...

Once you are subscribed, the billing method that you stored in your account will be charged to renew your subscription at the then-applicable renewal subscription price (monthly or annual), until you cancel. We will send you an email (between 50 to 65 days prior to your renewal) with the price, term, and related details before we charge you so that you know it is coming.

SA

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