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Kudos0

renewal Costs verses new license

Why is it cheaper to buy a new license 12 months than pay a renewal fee in Australia.

Also, where can I find information about Norton backup. Not how to Backup but information about whether the backups are just another copy of selected files or only the ones that have been changed since the previous backup. Is it possible to manage your cloud space and delete older versions of backed up data. The model appears to be geared to make money (ie. buy more storage) not for the customer's ease of use.

Disappointed that there is no email access to Norton support not everyone uses social media.

Replies

Kudos0

Re: renewal Costs verses new license

Norton 360 Backup does backups incrementally.  Meaning, only new and changed files are added to the existing backup-set in order to save time needed for a repeating backup procedure.

Yes, it is possible to manage your cloud space by deleting older versions of backed up data.

Norton 360 plans come with a fixed amount of shared storage space. 
Upgrade to a higher plan to get more storage space.
Remove previously backed-up files to free up storage space. 

Message: "You have fully used your online storage. Please add more storage"
https://support.norton.com/sp/en/us/home/current/solutions/kb20100415165322EN

Fix problems with storage space in Cloud Backup
https://support.norton.com/sp/en/us/home/current/solutions/v128450551

Kudos0

Re: renewal Costs verses new license

Delete backup set from your account 

  1. Sign In to your account.

  2. In the My Norton page, under Cloud Backup, click View Backup Sets.

    The existing backup sets that are in use are displayed.

  3. To delete a backup set, click the trash icon of the backup set that you want to delete.

  4. In the Delete Backup Set confirmation window, click Delete.

    Click Cancel to display the backup page without deleting the backup set.

https://support.norton.com/sp/en/us/home/current/solutions/v19828921 

If you delete the backup set in your Norton product, it will not delete the files in the online storage unless you choose the option to remove the backup set and all files. 

What you can do now is log into your Norton Account and click on the Cloud Storage pillar. Then click on View Backup Sets. Then find the backup set you wish to remove and click on the trash can beside it. That will free up the storage space for you.

(credit peterweb)

https://community.norton.com/en/comment/8517229#comment-8517229 

Kudos0

Re: renewal Costs verses new license

You can delete a backup set if it is no longer needed. You cannot delete a backup set if only one backup set is available. However, you can create a new backup set before you delete the old backup set.

When a backup set is deleted, the Backup details of the files that are included in that backup set also change. For example, the icon overlays and the Backup tab in the file properties of the file no longer appear.

Deleting a backup set is particularly helpful if you want to free some space on your Secure Cloud Storage.

  • Delete a backup set 

  • Delete backup set from your account 

https://support.norton.com/sp/en/us/home/current/solutions/v19828921

DELETE A FILE FROM A BACKUP SET ON THE NORTON BACKUP DRIVE

  1. In Windows Explorer, click Norton Backup Drive.

  2. Select the backup destination and navigate to the backup set destination that contains the file that you backed up.

  3. Do one of the following:

    • Right-click to select the files to delete, and then click Delete.

    • Select the file, and then click Delete.

https://support.norton.com/sp/en/us/home/current/solutions/v19828933


Turn on Norton backup from Settings window
https://support.norton.com/sp/en/us/norton-360/current/solutions/v7821374

Get started using Norton Cloud Backup 
https://support.norton.com/sp/en/us/norton-360/current/solutions/v19213795

Delete backup set and files from Norton backup 
https://support.norton.com/sp/en/us/home/current/solutions/v19828921

Manage backup files on Norton Backup Drive 
https://support.norton.com/sp/en/us/home/current/solutions/v19828933

Modify settings for or rename your Norton Backup sets 
https://support.norton.com/sp/en/us/norton-360/current/solutions/v19828922

Add or exclude files and folders in your backup sets 
https://support.norton.com/sp/en/us/norton-360/current/solutions/v20534334

View or change the default file types or file extensions that Norton includes in backups
https://support.norton.com/sp/en/us/norton-360/current/solutions/v7344814

Restore pictures, music, or other important files from Norton backup sets 
https://support.norton.com/sp/en/us/norton-360/current/solutions/v6958542

Choose the location of the files to be restored before running Norton Backup 
https://support.norton.com/sp/en/us/norton-360/current/solutions/v7927242

Fix problems with storage space in Cloud Backup
https://support.norton.com/sp/en/us/home/current/solutions/v128450551

Norton video tutorials - Backup and Restore
https://support.norton.com/sp/en/us/home/current/solutions/v102698236

Kudos0

Re: renewal Costs verses new license


 

In the Delete Backup Set window, do one of the following:

  • To delete the current backup set, select Delete backup set.
  • To delete the current backup set and purge the files already backed up, select Delete backup set and files.

https://support.norton.com/sp/en/us/norton-360/current/solutions/v19828921 

Delete backup set...think backup settings/instructions - think What | Where | When
- what files to back up, where you want them backed up, and when you want the backup to run -
Delete backup set and files...think backup settings/instructions and the files already backed up with those backup settings/instructions. 

Kudos0

Re: renewal Costs verses new license

Raymond360:

Why is it cheaper to buy a new license 12 months than pay a renewal fee in Australia.

...not just in Australia

Unfortunately, this is a pricing method used by many/most subscription based services. A 'new' customer gets a discounted price to entice them to the service. Then the subsequent subscriptions renew at the then current retail price. With most of those services you are required to have used another service for at least 6 months before being considered a new customer again to get the discounted price. At least Norton does let us cancel auto renewal and purchase a new subscription key for less each year.

https://community.norton.com/en/comment/8536489#comment-8536489

Why is it 4 times the cost to renew vs buying a new package from somewhere else? 
https://community.norton.com/en/forums/why-it-4-times-cost-renew-vs-buying-new-package-somewhere-else

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