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Kudos0

Renewal Dates and failure to download Internet Security

I am a Mac user 10.6.8 and have had Anti Virus for several years.

When I opened AV today I was notified that it was due for renwal Mar 10th 2012 - is was purchased June 29th 2011 - from Norton 

Order Number: [Removed] Date of Order: June 29, 2009

Product Serial Number: [Removed]

so it is not due untill 15th July 2012 as on my Norton Account on line - are you just trying to get renewals every 9 month instead of the full 12 ?? .

However, before I realized the error I upgraded and bought Internet Security [ for Mac] - but this does not download as it is supposed to [ Note - when I clicked 'renew" it sent me to the Windows renwal page that I nearly bought in error ]

I have now spent about 2 hours trying to find a way to get an answer to this problem - through various automated "help"  pages and eventually and e-mail that rejected my submission as it was more than 255 charatcers. This has got to be one of the most user UN-Friendly sites [ particulay for Mac user ] that I have ever come across.

I realy would appreciate someone at Norton connfirming the my AV runs to July - and therefore either returning the $44.79 I paid today for Internet Seurity [ for Mac ] or advise how ti get it to down load properly and making the expirey date 15th July 2013 to enable me to use the remainder of th AV licence..

I was about to buy a second one for my laptop - needless to say I have not done so, and will not unless someone sees fit to resolve these issues.

Malcwhite

PS - There isa facility to add atachments - I added .jpg copies of the original order and the oder placed today - so it has now rejected sending this and I have had to remove the "attachments" as the only ones accepeted ara .txt / .log/. lue all of which could be pasted into the body anyway !!!!

[Edit: Masking Order Number and Serial Number to conform with the Participation Guidelines and Terms of Service]

Replies

Kudos0

Re: Renewal Dates and failure to download Internet Security

I am a Mac user 10.6.8 and have had Anti Virus for several years.

When I opened AV today I was notified that it was due for renwal Mar 10th 2012 - is was purchased June 29th 2011 - from Norton 

Order Number: [Removed] Date of Order: June 29, 2009

Product Serial Number: [Removed]

so it is not due untill 15th July 2012 as on my Norton Account on line - are you just trying to get renewals every 9 month instead of the full 12 ?? .

However, before I realized the error I upgraded and bought Internet Security [ for Mac] - but this does not download as it is supposed to [ Note - when I clicked 'renew" it sent me to the Windows renwal page that I nearly bought in error ]

I have now spent about 2 hours trying to find a way to get an answer to this problem - through various automated "help"  pages and eventually and e-mail that rejected my submission as it was more than 255 charatcers. This has got to be one of the most user UN-Friendly sites [ particulay for Mac user ] that I have ever come across.

I realy would appreciate someone at Norton connfirming the my AV runs to July - and therefore either returning the $44.79 I paid today for Internet Seurity [ for Mac ] or advise how ti get it to down load properly and making the expirey date 15th July 2013 to enable me to use the remainder of th AV licence..

I was about to buy a second one for my laptop - needless to say I have not done so, and will not unless someone sees fit to resolve these issues.

Malcwhite

PS - There isa facility to add atachments - I added .jpg copies of the original order and the oder placed today - so it has now rejected sending this and I have had to remove the "attachments" as the only ones accepeted ara .txt / .log/. lue all of which could be pasted into the body anyway !!!!

[Edit: Masking Order Number and Serial Number to conform with the Participation Guidelines and Terms of Service]

Kudos0

Re: Renewal Dates and failure to download Internet Security

Hi

   Welcome. Sorry for the trouble you're going through. To clarify the subscription details in your account please contact our support. Chat will be the fastest way to reach our support.

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