Solved.
Kudos0

Renewal done without my approval

I installed a new version of Norton 360 on June 22, 2021.  I had cancelled automatic renewal last year. Today (May 15, 2022) I was emailed a receipt for automatically renewing this product which doesn't expire for another 5 weeks. I can't see the actual expiration date for my current product because that key code has now been conveniently removed from my account history. No notice of the impending renewal was sent to me although the notice of the actual renewal was. I tried to contact customer service which appears to be impossible on this site but they do let you get to the community. 

How do i fix this?

Ron

Replies

Accepted Solution
Kudos0

Re: Renewal done without my approval

Norton Community does not have access to your Norton account, subscription nor payment information. 
Please Contact Norton Support regarding your subscription/.  

  • Norton sends (for annually recurring subscriptions) email notice (with price, term, and related details) usually about 30-45 days before current term expiry. 
  • Users report Norton pulls recurring subscription payment usually about 30-45 days before current term expiry. 
  • Users report approx 30-45 days before current term expire...not being able to change Automatic Renewal Service setting. 

Please see your Norton account to manage licenses / subscriptions.
https://my.norton.com/extspa/account/subscriptions

Please check your Norton account to confirm ... Automatic Renewal Off ... and no billing information. 
MY SUBSCRIPTIONS reports:  Activate Subscription Renewal ... with Automatic Renewal Off.  

BILLING INFORMATION reports:  There is no billing profile saved in your account ... with no billing information.

Stop your Norton subscription from automatically renewing
https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN


Online Refund Request
https://support.norton.com/sp/en/us/home/current/autorenew

Refunds for Norton annual subscriptions
https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507EN

Learn more about your automatically renewing subscription
https://support.norton.com/sp/en/us/home/current/solutions/kb20080417115558


When you stop your subscription from automatically renewing:

  • Your subscription will continue through the end of your already paid subscription term, after which it will end and not automatically renew.

  • It typically takes a few hours from your request for the change to take effect.

  • Any benefits associated with automatically renewing subscriptions may end when you stop your subscription from automatically renewing.

After cancelling your recurring subscription, your subscription will not automatically renew.  Your protection will continue through the end of your current paid term. 

After cancelling your recurring subscription, your subscription will not have the Norton Virus Protection Promise.  Your protection will continue through the end of your current paid term.

Kudos0

Re: Renewal done without my approval

Norton Community does not have access to your Norton account, subscription nor payment information. 
Please Contact Norton Support regarding your subscription/.  

Contact Norton Support ->
Chat Support: Chat Now 
Phone Support: View local phone numbers


regarding Chat Support: Chat Now 
Please allow all Norton pages content (cookies, ads, trackers, etc., etc).
Please try with ad blocker, tracking prevention and VPN off.  

Chat Support -> Please review:
https://community.norton.com/en/comment/8522626#comment-8522626

Chat Now -> Sign In to your Norton account ->
click "Manage my account" -> "Something else" -> type "Live Agent" until ChatBot Kate reply: "transferring you to a specialist for further assistance".  


regarding Phone Support: View local phone numbers
Please allow all Norton pages content (cookies, ads, trackers, etc., etc).
Please try with ad blocker, tracking prevention and VPN off.  

Please share your geo-location/country. 
Maybe, I can post Norton Support phone number, if you want?
Are you United States?


Twitter Norton Support
https://twitter.com/NortonSupport

Kudos0

Re: Renewal done without my approval

dresdenron:

I can't see the actual expiration date for my current product ...

Does Norton 360 Classic view report SUBSCRIPTION STATUS: # Days Remaining OR Active?

Automatic Renewal On = Active (click on Active for # days)
Automatic Renewal Off = Days Remaining


Do you see SUBSCRIPTION EXPIRES ON : nn/nn/202n
https://my.norton.com/extspa/account/subscriptions

Kudos0

Re: Renewal done without my approval

Today it says 400 days remaining since they renewed without my approval today.  But the thing that bothers me is that they show my subscription status going back to 2008 but the subscription that expires June 2022 does not show up on history so I can't see the official expiration date anymore.

I did look back and saw there was an email (among the hundreds of others) that they sent out stating they were going to do an automatic renewal (I had just returned home from the hospital). Of course that was sent on a Saturday evening as was this renewal (a Sunday evening). Didn't realize Norton billing was only active on weekend evenings. I tired to cancel the renewal tonight on-line but it wouldn't go through.    

Kudos0

Re: Renewal done without my approval

Sorry.....

Norton Community does not have access to your Norton account, subscription nor payment information. 
Please Contact Norton Support regarding your subscription/refund/other.  

  • Norton sends (for annually recurring subscriptions) email notice (with price, term, and related details) usually about 30-45 days before current term expiry. 
  • Users report Norton pulls recurring subscription payment usually about 30-45 days before current term expiry. 
  • Users report approx 30-45 days before current term expire...not being able to change Automatic Renewal Service setting. 

Can you connect to Chat Support? [info here]
Do you need Support phone number? [info here

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