My product is Norton 360 Deluxe. I received an email to renew for $54.99. But try as I can Norton will not let me renew. I offered me an upgrade Free to Norton 360 Premium 1 for the next 45 days. Then $124.00 for a year. I don't need or want Premium 1. I have only 3 devices and I don't need Cloud backup which seems to be the main difference between Deluxe and Premium 1. If they don't want to honor these emails as stated they should not send them out. I could not find a phone number nor could I reach anyone with chat that could help me. All chat did was refer me to support which I could not find any option to renew at $54.99. So right now I'm feeling not too great about Norton. I have used Norton for a number of years and it has always been good for me, but I am disappointed.