Hello All

Just received my annual subscription renewal, no preparations just a sneaky email with all the customary Norton self congratulations and more than doubling in price, no justification for a diminishing product in many ways.

Appreciate similar problems with Community members.

Labels: Subscription


Accepted Solution


Norton subscriptions are recurring term subscriptions.  Norton subscription requires user account and user payment method for recurring subscription service.  Virus Protection Promise requires user activate automatic renewal.

Norton subscription purchase includes Automatic Renewal Service. At the end of Your Service Period, the Service will be renewed and Your payment method will be charged the then-current renewal price (plus applicable taxes) automatically, without any additional action by You. At any time after Your purchase, You may change Your subscription settings, including cancelling Your automatic renewal, at

When did I subscribe to an automatically renewing subscription? ›

You are subscribed to our automatically renewing subscription, when:

  • You purchase an automatically renewing subscription from our Norton online store.

  • You activate an automatically renewing subscription purchased from a retail store or a Norton-affiliated third-party website.


FAQ: Norton subscription and renewal

Learn more about your automatically renewing subscription

FAQ: Norton Subscription status



Norton Community does not have access to your Norton account, subscription details nor payment method.  

  • Norton sends (for annually recurring subscriptions) email notice (with price, term, and related details) usually about 30-45 days before current term expiry. 
  • Users report Norton pulls recurring subscription payment usually about 30-45 days before current term expiry. 
  • Users report approx 30-45 days before current term expire...not being able to change Automatic Renewal Service setting. 

Norton Community does not have access to your Norton account, subscription nor payment information. 
Please Contact Norton Support regarding your subscription/refund/other. 

Please review: Learn more about your automatically renewing subscription

Refunds for Norton annual subscriptions
Most of Norton annual subscriptions include a 60-day Money Back Guarantee. Under our 60-day Money Back Guarantee, the purchase of a Norton annual subscription is eligible for a full refund within 60 days of the purchase date. Each annual renewal is also eligible for a full refund within 60 days of being charged for the renewal.

For exceptions, and to know more about other refund rights that may apply, read the full Norton cancellation and refund policy.

Visit the Member Support & Services home page before you request a refund for assistance with common questions or issues.

The instructions to obtain a refund varies depending on where you made the purchase. Please choose one of the following depending on your purchase:

Please check your Norton account to manage licenses / subscriptions.

Please check your Norton account to confirm ... Automatic Renewal Off ... and no billing information. 
MY SUBSCRIPTIONS reports:  Activate Subscription Renewal ... with Automatic Renewal Off.  

BILLING INFORMATION reports:  There is no billing profile saved in your account ... with no billing information.

Please review: Stop your Norton subscription from automatically renewing



Norton provides subscription terms on product page...your location:  for example:  United States

* Important Subscription, Pricing and Offer Details:

  • Contract Type: contract for a monthly or annual subscription, starting when the transaction is complete. Click here for our Terms of Sale.
  • Set-up: to get the protection/service started, you must download and install on each device and/or complete set-up.
  • Free Trial: payment method required if signing up for a free trial (credit/debit card or PayPal only). When the trial ends, the paid subscription starts and the first term is charged, unless cancelled before. Special offer(s) may expire.
  • Renewal Cycle: automatically renews each month or each year after the initial term, unless the subscription renewal is cancelled before the day you are due to be charged in your account or by contacting us here or at 844-488-4540. Click here to learn how.
  • Renewal Prices: may be higher than the price for the initial term and are subject to change. Renewal prices can be found here. For annual subscriptions, they are charged up to 35 days before the subscription is due to renew, and we send you a notification email with the renewal price before.
  • Cancellation & Refund: you can cancel any of your contracts and request a full refund within 60 days of purchase for annual subscriptions and within 14 days of purchase for monthly subscriptions. For each annual renewal or free trial with paid annual subscription, you can request a full refund within 60 days of being charged. For free trial with paid monthly subscription, you can request a full refund within 14 days of being charged. For details, visit our Cancellation & Refund PolicyTo cancel your contract or request a refund, click here.
  • Updates: your subscription may include product, service and/or protection updates, and features that may be added, modified, or removed, subject to the acceptance of the License & Services Agreement.
  • Usage: for non-commercial household use only. If you have issues adding a device, please contact us.

2 Virus Protection Promise: You must have an automatically renewing device security subscription with antivirus for the virus removal service. If we are unable to remove the virus from your device, you will be entitled to a refund based on the actual price paid for the current term of your subscription. If you have a subscription from NortonLifeLock purchased with either another offering from NortonLifeLock or a third party offering, your refund will be limited to the price of only your subscription for the current term, not to exceed the total price paid. Any refund will be net of any discounts or refunds received and less any applicable taxes, except in certain states and countries where taxes are refundable. The refund does not apply to any damages incurred as a result of viruses. See for complete details.



I have no bad problem with Norton subscription service (never used it).  I used to get Norton from Comcast.  Then when that stopped I went to yahoo and got Norton from yahoo.  I get Norton ($4.99 a month + tax) from yahoo and could not be happier.  One time I had a password issue and was locked out of my account.  Yahoo fixed that and the lastpass password for free.

Norton is a great antivirus, but I would never get it from Norton (too expensive).  I get it from yahoo and have no problems.



I just like to add that if you are interested in Yahoo Norton you can add it on up to 5 computers.

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