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Kudos0

renewal of norton mobile products

Hi I am trying to renew my norton mobile internet anti virus product, on my norton a/c I select renew and a message purchasing from google ,,,,,,,,,, shows and half an hour later still not connected. if I go into google play it shows I have the product installed but no option to renew. Any ideas other than uninstalling and starting again with the product.

Replies

Kudos0

Re: renewal of norton mobile products

Hi I am trying to renew my norton mobile internet anti virus product, on my norton a/c I select renew and a message purchasing from google ,,,,,,,,,, shows and half an hour later still not connected. if I go into google play it shows I have the product installed but no option to renew. Any ideas other than uninstalling and starting again with the product.

Kudos0

Re: renewal of norton mobile products

Hi gillshaw1.

Welcome to the Norton Community Forums.

If you want to renew Norton Mobile Security then maybe the cheapest and easiest solution is just to wait until you are within a day or two of the expiration and then I think it will give you an alert and offer you a simple route to renew.  Other than that you could just let it expire and immediately renew via Google Play.

Does that help?

Mike