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Kudos0

renewal pricing

I just got my renewal notice for "norton 360 for one device".  The price is $85.00, which is over a a 100 percent increase from last year.  I can let my current subscription run out and buy the identical product at Amazon for $24.99.  What's the point in automatic renewal?

I have been a customer for over ten years and Norton certainly makes it hard to remain a loyal customer.   Norton seems to be missing the point about customer service.  

Can anyone here recommend a competitor that offers adequate security coverage for one device and isn't constantly playing pricing games with their customers?

Thanks Jim 

Replies

Kudos0

Re: renewal pricing

Yes you can do this. But be aware that you need to log into your Norton Account and turn off Automatic Renewal for your current subscription before the payment is taken by Norton. Also, remove any payment information you have in your Account. 

Kudos0

Re: renewal pricing

When you stop your subscription from automatically renewing:

  • Your subscription will continue through the end of your already paid subscription term, after which it will end and not automatically renew.

  • It typically takes a few hours from your request for the change to take effect.

  • Any benefits associated with automatically renewing subscriptions may end when you stop your subscription from automatically renewing.

After cancelling your recurring subscription, your subscription will not automatically renew.  Your protection will continue through the end of your current paid term. 

After cancelling your recurring subscription, your subscription will not have the Norton Virus Protection Promise.  Your protection will continue through the end of your current paid term.

Kudos0

Re: renewal pricing

All the antivirus and security products I have researched require auto renewal to be setup and then allow you to cancel auto renew. I guess they are just trying to keep you as a customer as long as possible with a higher price for the convenience. My own opinion is that Norton is no better and no worse than any of the others in this regard.

If you are interested in switching take a look at Bitdefender which has good ratings. Beware they have only a one way firewall compared to Norton's two way firewall and they also limit use of the VPN to 200 MB per day per device while Norton is unlimited.

For me the bottom line has been that Norton has a good product which has it's own set of problems to deal with but in reality all software is that way. And this forum has been very helpful to me and many others in solving problems.

End of soapbox...

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