Renewals - Automatic Renewals
Posted: 03-Oct-2022 | 9:28AM · 0 Replies · Permalink
I have a LifeLock™ Ultimate Plus subscription. Every year I turn-off the automatic renewals, I've found most companies appear to panic the closer you get to your date and start sending discount options, If I clicked the big yellow RENEW button in the email, it takes me to a product page that does not offer Ultimate Plus as an option. I found a renewal page, it just kicks you back to the product page. If you try to purchase a new subscription, it will not let you, it says you already have a subscription, you have to call the 800 number. now you get to prove who you are 3 different ways. Took me almost 30 minutes to actually renew my subscription. The first thing I did, post renewal, was to turn off the automatic renewal, great fun, it must have been 5 or 6 different screens begging you to stay. Once completed I get a nice email "you've cancelled - we're sad to see you go" My subscription is good until Oct 2023 Norton, I did not go anyplace, I just want to renew on my terms, not Nortons.