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Kudos0

Renewing my product key?

I initially own the NIS 2013 by installing it from a disc. When it expired, I renewed for another year, of course, with the same email address I registered for NIS 2013.

But then again, after I renewed it (few months ago...), I found that Norton Manage did not showed my subscription is renewed, I put it aside as my Norton product is working perfectly fine on my laptop.

Last week, I went to Norton Manage and attempt to "renew" my old product key to my current product key. The website informed me it is verifying. Today when I log-in again, it's still verifying. Can anyone tell me what is wrong?

cheers!

Replies

Accepted Solution
Kudos0

Re: Renewing my product key?

Hi,
In your NIS, there is a setting named 'remote monitoring'.
Navigate to NIS main gui > settings > general (the option path may vary a bit but its in settings, last tab)
Turn it on (if off) or off and then on (if on).
Now come back to main gui > Support > Subscription status / Get support (any option) This would sync your license to your product management account at Norton. Please note that the latest version is 21.6.0.32 and you may need to reboot machine. Also keep in mind that explicity adding a new key(which norton considers as new purchase, not a renewal of old subscription) without letting the old reach its last 1 or 2 day will purge the existing subscription days and just restart subscription from 365 day count.
Please post back your inference.
regards, CV | There is no ONE TOUCH KEY to security . Be alert and vigilant. . | Always have a Backup Plan!
Kudos0

Re: Renewing my product key?

I keep trying to turn on the remote management but everytime when I do so, NIS become unresponsive for about 2 seconds and then it turn it back off.

Support find no issue.

cheers!
Kudos0

Re: Renewing my product key?

Hi,
Thanks for your reply. It seems that your product installation is corrupted somehow and need a refresh. Please reinstall your NIS by using Norton Remove and Reinstall tool
Read the warning before you use the tool. Also, manually (or using CCLEANER ), clean the temporary files before using the tool.
Keep us intouch later.
regards, CV | There is no ONE TOUCH KEY to security . Be alert and vigilant. . | Always have a Backup Plan!
Kudos0

Re: Renewing my product key?

tancheeping:

I keep trying to turn on the remote management but everytime when I do so, NIS become unresponsive for about 2 seconds and then it turn it back off.

Support find no issue.

See if this KB Article "Turning on or turning off Remote Management" is of any help?

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15
Kudos0

Re: Renewing my product key?

Guess you know few months back I was very active in Norton Forum, and so, since my Norton is behaving normally in virus protection and the subscription is actually valid...  I will just pass, the pain of reinstalling the product... I know how time-consuming and complex the process is. (This is just my personal opinion thought...)

But anyway, thanks to everyone who looked into my issues and reply to me (I checked out the KB earlier dy), kindly appreciate it. Therefore, I will now consider this thread as solved.

TQ.

cheers!

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