• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

Renewing subscription with a different account

Long story short, a year ago autofill made me accidently create a new Norton account/email and buy my subscription with that. I've a few weeks left and would like to renew it, but with another account (the one I wanted to use initially). What's the best way I should go about this?

Replies

Kudos0

Re: Renewing subscription with a different account

Hello Tigerluver

I would contact customer support as they are the ones who handle subscriptions and registrations. Please have both email addresses and passwords handy when you call them. They should be able to combine the accounts. Once they are combined, then you can edit out the old programs and name the computers as you desire. Please make sure you purchase the correct program and check the number of devices and types of devices. Please shop around for the best price from a reputable place whether online or in a physical store. Also, don't forget to run Live Update after installation.

Thanks.

Oops       www.norton.com/chat       check your location for hours of service.  Not all have 24/7 service.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Renewing subscription with a different account

Couple of questions as I found a good deal on Norton Security with backup at Costco. 

1. I'm assuming Costco sells it as a CD. As I have Norton Security already, do I have to remove and fresh install or will there be an activation key with the CD that I can just enter into my already present software/

2. I noticed Norton is marketing something as Norton Security "Deluxe" on their website. Is this different from Norton Security?

Kudos0

Re: Renewing subscription with a different account

Hi, tigerluver. These are the products currently being offered in the US.

Other markets have different options, depending on region..

http://us.norton.com/norton-security-antivirus

Premium is the equivalent of NSBU, and DeLuxe is the same as NS.

Windows 10 Home X 64
Kudos0

Re: Renewing subscription with a different account

Hello Tigerluver

Norton Security or Norton Security Deluxe is not available by CD. It is only available as a download. If you have Norton Security presently, you can download and install the new product. You have to be careful of what you buy. If the box says Norton Security with Backup for 10 devices, then that is probably the old version. The key from that box will be good for installation, but you will have to download the current program. If the box says Norton Security Premium, then that is the newest product for 10 devices. That box will contain the newest key.

You can download the newest Norton Security Premium link from the Norton Website. I think that they should have available the trial versions  which would be the same, you would just have to enter our link once we find out what it is. I have enquired Norton about this.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Renewing subscription with a different account

The Costco Norton is the one with 10 seats titled "Norton Security with Backup". Therefore, if I install that, how exactly would I upgrade to the new version? Would simply clicking the check for new version check in help work? Would I also have to uninstall my current Norton Security before running the CD or even if I buy the product again directly from Norton's website?

Kudos0

Re: Renewing subscription with a different account

Does anyone have an answer to the above? 

Kudos0

Re: Renewing subscription with a different account

Hello tigerluver

If you are currently running Norton Security which is good for 5 devices, the Norton  Security with Backup would give you 10 seats and the Backup program. The rest of the program is the same as Norton Security. If your subscription is about to expire, you could install Norton Security with Backup right over the top of Norton Security and enter the new key. However, if you want to change Norton Accounts also, you would be best off having a chat with customer support. When you put in a new key, you will lose any remaining time because it would be a different product also. You really would be best off having the chat like I mentioned before. They are the ones who handle the subscriptions and. The tech dept. can install it for you, but I would do that just before your current subscription is about to expire. Here is the link for chat. Back up your Identity Safe before you go through this process. Here is how to get to customer support.

www.norton.com/chat  hours depend on your location but most are 24/7 I would say. Subscriptions through Costco may run a little different, but I am not sure about that.

Thanks.

Sorry for the delay.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.

This thread is closed from further comment. Please visit the forum to start a new thread.